Skilled in various fields

PROFESSIONAL SUMMARY

Dedicated and determined to integrate into customer service, administrative or medical assistant position. I am interested in working with various people and am extremely passionate about working with the sick and would love to contribute to improving the overall customer service experience of individuals.

EXPERIENCE

Kelly Education, Fort Lauderdale, FL May 2024 to Present Substitute Teacher

Developing and implementing engaging lesson plans.

Managing classroom behavior.

Contributing to a positive and collaborative school culture.

Skilled in providing individualized support to students and those with special needs.

Maintaining accurate attendance data.

United Healthcare/Alorica, Miramar, FL January 2022 to November 2023 Member Services Advocate

Provided member services by relaying benefits, eligibility, disenrollment, claims, financial spending accounts, correspondence and scheduling appointments.

Scribe America, Hollywood, FL January 2019 to August 2019 Medical Scribe

Performed all clerical and information technology functions for a physician thereby allowing the doctor to focus primarily on the patient.

Exam Management Services Inc., Miami, FL December 2017 to June 2018

Drug Tester

Collected urine samples and performed breathalyzer tests on flight and ground crews at the airport.

Davita Lab, Fort Lauderdale, FL December 2015 to November 2016

Specimen Processor II

Resolved problem specimens and/or requisitions in a timely manner.

Ensured specimen integrity of sample is optimal prior to laboratory analysis and testing.

Assisted laboratory teammates with delegated tasks.

Labcorp, Miami, FL November 2014 to February 2015

Specimen Accessioner

Aliquot/Poured out serums as well as labeled tubes for tests requested by hospitals, clinics, and doctors.

Reviewed patient information and test codes to make sure it is accurate.

Creative Channel Services, Miami, FL July 2013 to November 2014

Field Specialist

Trained employees in various locations about the antivirus product.

Ensured products were up to date with current features.

Performed quality control on products.

UPS International, Miami International Airport, Miami, FL September 2012 to May 2013

SMI Security

Checked palettes from international cargo for drugs.

Reviewed documentation for the cargo that is being imported providing accountability for every box.

Challenged individuals without the proper Identification on premises if not visible.

Quest Diagnostics, Miramar, FL February 2012 to September 2012

Specimen Processor

Aliquot/Poured out serums and labeled tubes for tests requested by hospitals, clinics, and doctors.

Reviewed patient information and test codes to ensure accuracy.

EDUCATION

Broward College, Hollywood, FL, January 2021 to March 2022

ATI College of Health, Miami, FL, Associates in Science (AS) in Diagnostic Ultrasound, April 2009 to April 2011

Florida International University, North Miami Beach, FL, Some college work in Business, 2005 to 2008

Devry University, Miramar, FL, Some college work in Network System Administration, 2003 to 2004

LANGUAGES

English – Proficient

Spanish – Intermediate

CERTIFICATION & LICENSES

Breath Alcohol Technician Urine Specimen Collection

Heartsaver for K-12 Schools. American Heart Association Heartsaver CPR AED Program. Child

CPR AED, Infant CPR, First Aid, Exam.

Basic Life Support (CPR and AED) Program

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