Mental Health Front Desk

CHRISTOPHER SHERMAN

San Pablo, CA · 510-***-****

****************@*****.***

Compassionate and reliable professional with a strong dedication to supporting the elderly and individuals facing mental health challenges. Recognized for a high level of patience, empathy, and a genuine desire to help others. Brings a caring and respectful approach to every interaction, with a focus on building trust and promoting well-being. Always willing to lend a helping hand and go above and beyond to ensure the comfort, safety, and dignity of those in care. Committed to fostering a positive, supportive environment where individuals feel heard, understood, and valued. EXPERIENCE

DEC 2019 – DEC 2024

FRONT DESK, SOLUTION

● Managed visitor access and maintained security procedures, including de-escalation of potential incidents.

● Accurately documented incidents and maintained daily logs per established protocols.

● Assisted walk-in clients, scheduled appointments, handled phone inquiries, and resolved client concerns.

● Updated and maintained client information in the database with efficiency and accuracy. Effectively multitasked and prioritized projects in a fast-paced environment while fostering positive relationships.

JAN 2010 – NOV 2017

BRANCH COORDINATOR, ALHAMBRA WATERS

● Managed branch shipping and receiving operations while providing administrative support and maintaining accurate records.

● Developed and maintained reports on a monthly, quarterly, and annual basis, tracking sales, operations incentives, and recognitions.

● Processed contracts, coordinated schedules, assisted with events, product donations, and maintained timekeeping, safety, and vacation records.

● Oversaw inventory, purchasing, expense tracking, and vendor relations, ensuring efficient branch operations.

SEP 2004 – DEC 2009

ASSISTANT MANAGER, STASH CLOTHING

● Supported the Store Manager in achieving retail sales targets through effective customer engagement and sales strategies.

● Opened and closed the store in the absence of management, ensuring safe and legal operations.

● Delivered excellent customer service by assisting with inquiries, providing product knowledge, and creating an enjoyable shopping experience.

● Assisted with store operations, including processing deliveries, visual merchandising, stock management, markdowns, and promotions.

EDUCATION

JUN 2025

CERTIFICATION OF ECONOMIC EMPOWERMENT, RUBICON PROGRAMS JUN 2001

HIGH SCHOOL DIPLOMA, MOJAVE HIGH SCHOOL

SKILLS

● Customer Service

● Excellence.

● Verbal Communication.

● Problem-Solving

● Task Prioritization

● Critical Thinking.

● Content Development

● Professional Phone Etiquette

● Project Management.

SYSTEMS

● Microsoft Office 365

● Google Workplace

● Salesforce

● ONE System

2

Contact this candidate