Customer Service Front Desk

Nakia M. Wallace

**** ***** ***, ************ ** 19143 267-***-**** *************@*****.***

Human Resources Professional

Accounts Payable

Accounts Receivable

Customer Service

Medical Billing

Front Desk

Energetic Front and Back Medical Offices professional with exceptional communication skills and a passion for outstanding customer service. Detailed-oriented with experience working in fast paced markets demanding strong organizational, technical, and interpersonal skills. Strong knowledge office policies. Trustworthy, ethical, and discreet, committed to superior quality service.

Proficiency in Microsoft Office including Power Point, Word, Excel and Outlook, Teams, Zoom, HHA, Salesforce, and Viventium. Also proficient in Lawson, IDS, IDX,, EPIC, Medical Manager, SMS, S&D in SAP, PA Promise, Mamis, Invision, Signature, PeopleSoft, Premis, NextGen, Athena, Rhumba Sessions, RAD, MEOW, RATS, most provider portals, and MERS databases, Front desk, third party billing/insurance verification/AR/AP, CPT-10, ICD-10, HMS, Parallon, Access, UltiPro, Navinet, ESolutions, Nuance, CargoWise, and all Social Media Platfoms.

Career Progression

Jan 2025 – Present

Unemployed because of looking for a job

Covenant House December 2023-December 2024

Medical Billing specialist/ Document Specialist

Data Entry/charge entry/coding for Family Planning, Ob/Gyn, Podiatry, Dental, and Pediatrics departments

Insurance verification for all new Create, review, and format documents (Word, PDF, Excel, etc.).

Scan, digitize, and archive physical documents.

Maintain document version control and naming conventions.

Ensure accuracy and compliance with company or legal standards.

Store documents in physical or digital document management systems (e.g., SharePoint, DocuWare).

Track document retrieval and maintain security/confidentiality.

and existing patients

Registration of new patients

Coding diagnosis and procedures medical records using CPT/ICD codes/terminology

Customer and Physician services

GrayHawk HC/Aging with Comfort

Care Coordinator July 2020-December 2023

Develop and coordinate health care programs

Communicate between staff, patients and family

Handle patient case management and education

Recruit and train staff and create schedules

Develop patient goals and monitor progress

Maintain patient confidentiality and quality care

Verify time and pay for caregivers

Bettinger Staffing/Einstein Hospital April 2018-July 2021

Accounts Payable Specialist

Process and reconciles vendor accounts by verifying entries and comparing system reports and entries.

Pay- vendors by assisting and monitoring discount opportunities, verifying federal id numbers, scheduling and verifying checks.

Resolve- vendor invoice errors, assisting purchase order issues, contract, invoice, or payment discrepancies.

Provides excellent customer service to vendors looking for info/actions.

Follow up

Vendor Maintenance- Vendor Statement reviews. W9’s. Reconciling vendor balance accounts.

Geodis Logistics December 2019-September 2020

Logistics Account Manager

Serve as liaison between clients, government agencies, carriers, and operations.

Communicate with specified government agencies, clients, carriers, and operations on ALL issues affecting customs brokerage and Foreign Trade Zones (FTZ)

Process daily transactions fir transmittal to customs

Scan and digitize bills of lading (BOLs), packing lists, invoices, shipping manifests, and delivery receipts.

Upload scanned documents to the appropriate system (TMS, WMS, or ERP platforms).

Maintain organized electronic and physical filing systems for easy retrieval.

Coordinate all PGA (Participating Government Agency) information

Enter invoice and manifest information into CargoWise and FTZ databases

Submit invoice packets weekly to clients

Generate and maintain daily/weekly scanning logs or reports for documentation processed.

Support internal audits by retrieving and verifying scanned logistics files.

Send information/document request to clients as needed.

Arcadia/Belmont Center for Comprehensive Treatment January 2016-March 2018

financial Counselor

•Verify/Update eligibility and benefits.

•Collect financial data to determine best payment schedule

•Payment Posting

•Ensure collection and deposit of payments ie: fees, copays, visits, deductibles.

•Check in/out patients for Mental Health, informing doctors/counselors of arrivals.

•Scheduling future visits/testing.

•Data Entry for all visits with a 48-hour turnaround billing cycle.

•Reconciles batches and deposits

•Sign in after hours visits and support groups.

Bettinger Staffing/ Belmont Center for Comprehensive treatment August 2015-January 2016

Registration Clerk/ Document clerk

•Verify/Update eligibility and benefits.

•Tracking/Scanning all pertinent info to third party billers

•Data Entry/submit billing daily.

•Reconciles batches daily

•Complete all office task as needed

• Remove staples, paper clips, and bindings.

• Organize documents in the correct order for scanning.

•Identify damaged or sensitive materials that may require special handling.

Mercy Home Health December 2005-November 2014

Scheduler/Staffing Specialist

•Schedule/Confirm daily home visits for RN/ST/OT/PT/MSW/Nutritionist and HHA’s

•Manage medical professional caseloads/schedules

•Manage daily visit overages/using outsourcing resources if necessary.

•Tracking/entering/filing data into patient’s electronic records

•Data Entry billing daily to capture ALL visits made.

•Transition paper files into electronic filing patient charts

•Collecting signed forms to comply with Medicare policies for payment.

signal holdings September 2004-November 2005

CSR/Document Processor

Process cellular insurance claims

Validate paperwork that accompanies claims

Deducible collection via CC and e-checks.

Payment posting

Remx Staffing/Liberty Resources November 2003-October 2004

AR/AP Billing Asst.

Tracking invoices for various assisted living agencies.

Billing assisted living care hours, DME, transportation for all Waiver and Non-Waiver consumers

Assisting consumers with all resources to remain in assisted living facilities independently.

Aetna February 2001-Nov 2003

Savings/Recovery Project Analyst-Claims Benefit Specialist

●Research and validate overpaid claims

●Tracking overpayment trends and issues using provider contracts

●Implementing a repayment strategy and plan

●Offsetting account future funds when necessary

●Follow up

●Customer and provider services

●Processing claims using Aetna’s contracts and policies

St Christopher’s Hospital for Children January 1997-August 2002 Medical Profee Billing Specialist

Data Entry/charge entry for Neonatology Sick Unit, Allergy, Radiology, ER, Infectious Disease, Hematology, Oncology, and General Pediatrics departments

Insurance verification for all new and existing patients

Registration of new patients

Coding diagnosis and procedures medical records using CPT/ICD codes/terminology

Customer and Physician services

Education and Professional Memberships

CITE Business School-Philadelphia, PA June 1997-December 1997

Secretarial Science Diploma

Medical/Legal Terminology Specialty

Community College of Philadelphia September 1995- May 1997

Business Major

Temple University January 1995-September 1995

Biology Major

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