Customer Care Service
Resume:
Curt Bruton
Bangor, ME *****
**********@*****.***
/ QUALIFICATIONS • More than 18 years successful leadership in management, customer care and sales. Seasoned, reliable, ethical and always Professional • Establish brilliant customer service, building loyalty and crucial repeat business.
• A true team player - team builder, human resource motivator and retail trainer.
• Strong organizational and delegation skills for project and goal achievement. MANAGING/ ORGANIZATION • Consistently controlled a safe, attractive and profitable retail store- Always audit ready- with well-organized production, merchandising, and Cash handling.
• Successfully managed up to 50 employees, leading through guidance, exemplary behavior and performance management.
• Responsible for all local HR duties, Goodwill Retail, Bangor/Brewer, Me. Authorized to work in the US for any employer
Work Experience
Admin & Customer Care
Granby Ind-Brewer, ME
January 2015 to December 2024
Assistant Store Manager / Safety & HR Lead
GOOWILL INDUSTRIES-Bangor, ME
January 2006 to December 2014
Store and Sales Manager Knapp's Music Center
Knapps Music Center-Bangor, ME
January 1998 to December 2006
Education
Northeast Tech. Institute
January 2014 to December 2014
Skills
• Customer Care (10+ years)
• Customer Service
• Customer Support
• Performance Management
• Sales Management
• Recruiting
• Human Resources
• Benefits administration
• Human resources management
• Retail management
• Talent acquisition
• Store management
• Merchandising
• ICD-9
• CPT coding
• Medical terminology
• QuickBooks
• Microsoft Office
• Leadership
• Communication skills
• Microsoft Excel
• Quality control
• Public relations
• Supervising experience
• Microsoft Word
• Microsoft Outlook
• Writing skills
• Project management
• Payroll
• Medical Billing
• Management
• Employee Orientation
• Interviewing
• Accounts Receivable
• Medical Coding
• Office Management
• Operations Management
• Event Planning
• Conflict Management
• Negotiation
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