Customer Service Highlands Ranch

GENEVIEVE LEY

Highlands Ranch, USA *****

720-***-**** ***********@*****.*** WWW: Bold Profile

Professional Summary

Friendly and outgoing with passion for creating memorable dining experiences and ensuring customer satisfaction. Understands importance of menu knowledge and upselling techniques, coupled with strong multitasking and communication skills. Committed to contributing to positive dining atmosphere and enhancing guest experiences. Developed strong customer service and communication skills in high-paced restaurant environment, handling diverse customer needs and resolving conflicts efficiently. Adept in time management and multitasking, ensuring smooth operations and customer satisfaction. Seeking to transition these skills into new field, focusing on delivering high-quality service and fostering positive interactions. Experienced and personable hostess with a knack for creating welcoming atmospheres. Skilled in greeting guests, managing reservations, and ensuring smooth operations in fast-paced restaurant environments. Strong communicator with a commitment to providing exceptional customer service and enhancing the dining experience. Diligent and efficient cashier with a proven track record of accuracy and professionalism in handling transactions.

Skills

Behavior Modeling

Time management

Customer service excellence

Problem solving

Schedule Managment

First Aid and CPR Certified

Active learning

POS system proficiency

Attention to detail

Social integration

Special needs experience

Child supervision

Effective communication

Multitasking

Team collaboration

Conflict resolution

Lifeguarding and safety

Adaptability and flexibility

Patience and positivity

Strong multitasking

Customer service

Guest relations

Work History

07/2024 to Current

Server

Bad Daddy's Burger Bar – Greenwood Village, CO

Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.

Served food and beverages promptly with focused attention to customer needs.

Worked with POS system to place orders, manage bills, and handle complimentary items.

Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.

Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.

Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.

Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.

Enhanced team efficiency, collaborating effectively in high-pressure settings.

Restaurant Hostess

Parry's Pizzaria and Taphouse – Highlands Ranch, Colorado

Used table management system to serve customers and coordinate guest movements

Cleaned tables and arranged settings to comply with sanitation requirements

Reset tables quickly to achieve optimum turnaround times

Work collaboratively and effectively under pressure

Welcoming and greeting guests, ensuring they feel valued and comfortable

Addressing guess complaints or concerns promptly and effectively

Efficiently managing reservations, waitlist, and seating arrangements

Balancing multiple tasks such as answering phones, and coordinating with kitchen staff

Adjusting to changing situations and guest needs quickly and efficiently

Upselling special menu items or promotions to guests

Clear and effective interaction and communication with guests and staff

01/2023 to 05/2023

Cashier Team Lead

Whole Foods Market – Highlands Ranch, Colorado

Operated POS systems to process payments, verify pricing and monitor stock levels

Corrected problems with team members using training and disciplinary actions

Worked with store managers to evaluate cashier staffing needs and identify coverage gaps

Greeting and assisting customers with a positive attitude

Addressing and resolving customer complaints or issues efficiently

Handling difficult customers with patience and understanding

Food safety and handling skills to ensure the best quality

Ensuring accurate pricing, scanning, and change making

Familiarity with store products to assist customers effectively

06/2022 to 01/2023

Swim Instructor

Dolphinz Swim School – Parker, Colorado

Kept equipment well-maintained with regular care and appropriate storage

Maximized protection for swimmers and guests, enforcing strict pool rules and facility policies

Customized instruction strategies based on evaluations of student abilities

Proficient in various swimming strokes and techniques, able to instruct beginners to advanced swimmers

Designing lesson plans and swim programs tailored to different skill levels and age groups

Evaluating student progress and providing constructive feedback for improvement

Adjusting teaching methods to accommodate different learning styles and abilities

Certified in lifeguarding, with the ability to respond quickly and effectively to emergencies

Demonstrating patience and providing positive reinforcement to students

Education

Expected in 05/2027

Master of Science: Criminology and Forensic Science

Metropolitan State University of Denver - Denver, CO

Expected Graduation

05/01/27

Contact this candidate