Project Manager Program
Resume:
WS
WALTER SMITH
Professional Summary
Accomplished Project Manager offering 15 years of experience in information technology, including mergers and acquisitions related projects, plus 20 years of network engineering experience. Successful in leading high-performing teams to sustain product vision, to execute the roadmap, and achieve business goals. Exceptional technical ability, leadership, and talent for driving stellar, on-target results. Experience
Google - Program Manager
Lithia Springs, GA
02/2025 - Current
Bank of America - Technical Project Manager (Contract) Atlanta, GA
10/2023 - 10/2024
Use tools and techniques to explore and analyze data, identifying patterns, relationships, and trends.
●
Create visual representations of data findings through charts, graphs, and dashboards to make the data understandable.
●
Prepare reports and presentations to communicate the insights and findings from the data to stakeholders, which can influence policy and decision-making processes.
●
Collaborate/work with cross functional teams to understand data needs and enable making informed decisions based on data insights.
●
Filtering data, handling missing values, and preparing the dataset for analysis to ensure accuracy and relevance.
●
Perform first level investigation of fleet data to identify issues associated with deployment/production and then create bugs to handoff to the correct partner teams for resolution.
●
Execute well-defined projects under limited guidance and communicate progress, risks, and mitigations
●
Consolidate information from tickets, bugs, documents into tracking sheet for team members and stakeholders
●
● Effectively monitor and communicate progress, risks, and mitigations. Perform technical due diligence to evaluate engineering scope, determine milestones, timeframe, and engineering resourcing needs.
●
**************@*****.***
Atlanta, Georgia 30083
Skills
● Network Engineering
● Stakeholder Relations
● Business
● Scheduling
● Vendor Management
● Data Analysis
● Staff Management
● Scrum
● Agile
● Software Development
● Technical Support
● SQL Server
Systems Development Life Cycle
(SDLC)
●
● Agile Development
● HRIS upgrades
● SharePoint
● Video Conferencing
● Quality Management
● Product Development
Mauser Packaging Solutions - Technical Project Manager (Contract) 06/2023 - 09/2023
Manage virtual server, application upgrade projects, PC refresh project, and Disaster recovery projects.
●
● Manage stakeholder and upper management communications.
● Manage projects using the model management process. Provide project updates in Jira, Power Point Presentation and in MS Project.
●
Project delivery experience across all aspects of data centers, facilities, infrastructure technologies, and process integration, consolidation, maintenance, capacity planning, and refreshes.
●
Understanding of IT infrastructure technologies such as WAN transport systems/services, LAN switch technology, routing protocols, Software- Defined (SD-WAN/SD-LAN) technology, Multi-Vendor Network Hardware, LAN/WAN/Security design & implementation experience.
●
Monitor team adherence to Agile or Waterfall processes, ensuring that best practices and methodologies are followed for effective project delivery.
●
Working knowledge of IT Infrastructure and Operations including Data Center Facilities, Network and Telecom, Cyber-Security, Voice system migration and Network Architecture.
●
Communicate and interact with a variety of internal/external customers and/or co-workers at level of detail required to resolve issues of moderate complexity.
●
Maintain clear and consistent communication between Scrum teams and stakeholders to ensure expectations are aligned.
●
Managed Risk, compliance, and governance projects, using Smart- Sheets.
●
Managed ERP and Capacity Planning and Internal Control projects and worked with SME.
●
Demonstrated ability to manage multiple projects in an efficient manner.
●
● Managed Windows 11 and PC Refresh project with 12,500 users. Managed bank policies, audits and control perspectives and government regulations.
●
● Managed Workday project using Smartsheet.
Develop and maintain project plans, work breakdown structures, and schedules based on project objectives and scope.
●
Manage project budgets, provide cost estimates and ongoing tracking, using the model management process.
●
Ensure adherence to project management methodologies, tools, and processes.
●
Collaborate with IT and business stakeholders to define and prioritize project pipelines.
●
Work with stakeholders for proposals (RFP's) and request information
(RFI's) for new vendor technologies and assist with vendor selection.
●
Conduct risk management, including identification, migration, and documentation of risks and mitigation strategies.
●
● Java
● Systems Integration
● Request for Proposals (RFP)
● Product Management
● ArcGIS
● Contract management
● Waterfall methodology
● Risk mitigation planning
● Documentation Management
● Business operations
● SaaS
● MS Office
● Team management
● Infrastructure Project Management
● Financial Industry
● B2B
● Project organization
● APIs
● Budgets
● IVR
● Wireless projects
● PMBOK/PC refresh project
● Disaster recovery projects
● Windows 11 software upgrades
● Power Point Presentation
● Risk
● Compliance
● Governance
● Smart-Sheets
● Cyber-Security
Bank of America - Technical Project Manager (Contract) Atlanta, GA
02/2022 - 06/2023
Cisco Systems - Technical Project Manager (Contract) Atlanta, GA
10/2020 - 02/2022
Facilitate stakeholder management, analyzing stakeholder expectations and ensuring alignment with project requirements.
●
Prepared and delivered project status reports, using Smart-Sheets, conveying project scope, goals, milestones, budget, risk, status, change requests, and critical issues to the client and project team.
●
● Manage and monitor vendor performance by contract agreements. Maintain productive working relationships with technology staff, project sponsors, system users, and vendors.
●
Managed data infrastructure project for 20 data centers with new SD- Wan high speed data access.
●
Managed AWS cloud migration, ERP projects, PC refresh project, capacity planning, internal control, Voice System migration, Cyber- Security and disaster recovery projects.
●
● Led team of 10 people with a $10 million budget.
● Managed projects using the model management process. Outlined work plans, determined resources, wrote timelines, and generated initial budgets as part of project scope determination.
●
Managed Cisco/ Bank of America hardware and Software data center projects.
●
Release manager to the Bank of America engineering team and Stakeholders.
●
● Manage and monitor vendor performance by contract agreements. Create/review contracts and work internally to secure response to client readiness.
●
● Managed both Risk and third-party vendors (black box). Managed communications with customers, SME and upper management.
●
● Used Smart-Sheets to manage waterfall and Agile projects. Managed SAAS, SDLC projects, PC refresh project, and Disaster recovery projects, decommission ERP projects, cable tray work and structural cabling projects.
●
Identify and track dependencies between Scrum teams and Waterfall teams, ensuring timely resolution to avoid delays in project delivery.
●
● Managed projects according to PMBOK standards.
Managed 4 new data center upgrades; decommissioned the old circuits, added new Cisco routers and switches and added new SD-Wan circuits.
●
Managed AWS cloud migration project, Cyber-Security Window 11 projects and PC refresh projects with 5000 users.
●
Managed bank policies, audits and control perspectives, Risk, compliance, and governance government regulations.
●
● Managed Workday projects using Smartsheet.
Education
DeVry University
Downers Grove, IL
Master of Science: Business
Administration and Management
DeVry University
Downers Grove, IL
Master of Science: Project Management
DeVry University
Downers Grove, IL
Bachelor of Science: Technical and
Scientific Communication
In Moment - Technical Project Manager
Atlanta, GA
12/2019 - 10/2020
● Led team of 7 people with a $5 million budget.
Managed applications project and data center refresh projects at Bank of America using the model management process.
●
Outlined work plans, determined resources, wrote timelines, and generated initial budgets as part of contract scope determination.
●
Managed Cisco/ Bank of America hardware and Software data center projects.
●
Release manager to the Bank of America engineering team and Stakeholders.
●
● Managed both Risk and third-party vendors (black box). Managed project for internal clients at Cisco and external clients at Bank of America.
●
Work with stakeholders for proposals (RFP's) for new vendor technologies and assist with vendor selection.
●
Managed projects using APIs to communicate with different databases in Bank of America.
●
Manage B2B projects within Bank of America to upgrade client databases.
●
● Managed projects according to PMBOK standards.
Administers the vendor feedback process, which includes collecting, integrating, analyzing, and communicating information. Make suggestions for process improvement.
●
Managed data center infrastructure project for Bank of America, which included several cisco router and switch projects.
●
Managed SAAS, Cyber-Security, AWS cloud migration project, Windows ERP projects with 6000 users, PC refresh project, and Disaster recovery projects.
●
Managed bank policies, audits and control perspectives and government regulations.
●
Lead the installation, testing, and commissioning of modernized CCTV systems across various facilities.
●
● Managed IVR projects, also managed vendor IVR engineers. Managed merger and acquisition related projects related to MaritzCX purchase including migration from O365 to Q Suite, the decommissioning of old servers and Slack and Jira related projects.
●
Outlined work plans, determined resources, wrote timelines, and generated initial budgets as part of project scope determination.
●
Managed design and manufacturing teams to build proprietary process equipment within aggressive cost and time constraints.
●
Lead retrospectives for Scrum teams to gather feedback and implement actionable improvements for both Agile and Waterfall projects.
●
Collaborated with business users, technical teams, database administrators and testing teams during kickoff meetings, joint application designing and planning sessions to confirm requirements.
●
Comcast - Technical Project Manager
Atlanta, GA
04/2017 - 12/2019
Communicated project plans and progress to key stakeholders, including project contributors, business, operational and technical resources.
●
Maintained tactical control of project budgets, contracts and timelines to keep teams on task and achieve schedule targets.
●
● Managed HRIS upgrades using Bamboo and Sage.
● Managed project using Smart sheets, SharePoint, JIRA, and Slacks. Managed data center closures and deinstallations, which included desktops, servers, Cisco routers and switches.
●
● Managed B2B projects and Digital projects for Bank of America.
● Managed projects using Smart-Sheets.
Managed both data center, capacity planning and internal control projects.
●
Lead the installation, testing, and commissioning of modernized CCTV systems across various facilities.
●
Supported and executed simultaneous delivery of various e-commerce and mobile projects.
●
Oversaw large portfolio of projects to support teams, report progress and influence positive outcomes for key stakeholders.
●
Accomplished client goals by supplying quality technical projects using the model management process.
●
Closely collaborated with project members to find and quickly address problems.
●
Gathered project requirements through interactions, meetings, and walkthroughs with potential application users and to develop business requirements documents (BRD), functional requirements documents
(FRD) and user mockups.
●
Developed project plans and managed project scope using methodologies to guide projects from conceptualization to implementation and maintenance. Used Primavera reporting tool and Excel/Visio/PowerPoint, SharePoint, MS Project.
●
Responsible for setting up working session to Perform an application inventory and discovery through interview/workshops with applications owners and infrastructure teams.
●
Managed server, desktop, Cisco routers and switches deinstallation and moves.
●
● Managed all the Comcast for business external customers.
● Managed IVR projects.
● Managed projects according to PMBOK standards.
● Managed data center migration projects.
Managed AWS cloud migration projects, PC refresh project, capacity planning and internal control and disaster recovery projects.
●
Lead the installation, testing, Cyber-Security and commissioning of modernized CCTV systems across various facilities.
●
Hewlett Packard Enterprise - Technical Project Manager Atlanta, GA
11/2014 - 04/2017
Sprint Corp. - Technical Project Manager
New York, NY
03/2010 - 11/2014
Managed company split/merger related projects for HPI and HPE involving migrating all employees onto the Workday platform, data migrations, hardware distribution as well as the decommissioning of old servers.
●
Outlined work plans, determined resources, wrote timelines, and generated initial budgets as part of project scope determination.
●
Managed design and manufacturing teams to build proprietary process equipment within aggressive cost and time constraints.
●
Communicated project plans and progress to key stakeholders, including project contributors, business, operational and technical resources.
●
Maintained tactical control of project budgets and timelines to keep teams on task and achieve schedule targets.
●
Formulated integration system process flows, business process model and notation (BPMN) plan and data mapping diagrams based on stakeholders' specifications, technology surveys and interviews.
●
Monitored contracts and service level agreements to find potential risks and implemented mitigation actions to protect the development process from unforeseen delays and costs.
●
Managed 5 project teams in an agile environment, realizing success through application of SDLC methodologies and exceptional leadership skills.
●
Managed projects using SharePoint, MS Project, JIRA, eDiscovery/ litigation, IT governance and ArcGIS and B2B projects.
●
Managed data center deinstallations, which included server, router, switch, and desktop shutdowns.
●
Handled government call center projects for Hewlett Packard, which included both agile and waterfall.
●
Aided ongoing related issues for internal and external customers for HP.
●
● Managed projects according to PMBOK standards.
● Managed data center migration projects.
● Managed SAAS projects and IVR projects.
Outlined work plans, determined resources, wrote timelines, and generated initial budgets as part of project scope determination.
●
Managed design and manufacturing teams to build proprietary process equipment within aggressive cost and time constraints.
●
Maintained tactical control of project budgets and timelines to keep teams on task and achieve schedule targets.
●
Monitored contracts and service level agreements to find potential risks and implemented mitigation actions to protect the development process from unforeseen delays and costs.
●
AT&T Inc. - Technical Project Manager
Middletown, NJ
06/2008 - 03/2010
Supported and executed simultaneous delivery of various e-commerce and mobile projects.
●
Oversaw large portfolio of projects to support teams, report progress and influence positive outcomes for key stakeholders.
●
● Managed projects using MS Project, SharePoint, and JIRA. Managed data center deinstallations and moves, which included desktops and servers.
●
● Managed all external VoIP new customers.
● Managed projects according to PMBOK standards.
● Managed both VoIP and data migration projects.
Outlined work plans, determined resources, wrote timelines, and generated initial budgets as part of project scope determination.
●
Managed design and manufacturing teams to build proprietary process equipment within aggressive cost and time constraints.
●
Formulated integration system process flows, business process model and notation (BPMN) plan and data mapping diagrams based on stakeholders' specifications, technology surveys and interviews.
●
Monitored contracts and service level agreements to find potential risks and implemented mitigation actions to protect the development process from unforeseen delays and costs.
●
Closely collaborated with project members to find and quickly address problems.
●
● Managed projects using SharePoint, MS Project, and JIRA. Managed data center deinstallations, plus desktop deinstallations and server buildouts.
●
Managed government upgrade projects for AT&T, which included all T1 and WIFI projects.
●
● Managed projects according to PMBOK standards.
Contact this candidate