Customer Service Relations

RALPH JAMES (JIMMY) BANKSTON

***** ********** **.

Gulfport, MS 39503

***/***-****

**********@*******.***

Summary

Experienced procurement and sales professional with over 30 years of expertise in managing purchasing functions, inventory control, and customer relations. Proven track record in leading procurement processes, negotiating with vendors, and providing exceptional customer service. Adept at working in government contracting environments and the RV industry, with a strong background in sales and management training.

Experience

Buyer

Chugach Government Solution, Government Contractor for DOL.

Jan 2023 – Feb. 2025

Manage Center purchasing/procurement functions, including planning, budget control, and staff training

Procure goods and services in compliance with Federal Acquisition Regulation and Company policies and APPM.

Prepare and maintain purchase order contracts, subcontracts, lease/rental agreements, consultant contracts, and any RFP’s

Develop and maintain a qualified vendor list, ensuring compliance with quality standards and contract terms

Administer subcontract programs and construction, rehabilitation, and maintenance subcontracts

Participate in weekly Procurement Meetings to address vendor issues.

Provide superior customer service and communication, including timely feedback on purchase requests

Develop community linkages to enhance local procurement activity and promote a positive image of the Center.

Procurement Administrator

Balfour Beatty Investments, Government contractor, NCBC

Jan 2018 - 2021

Managed parts inventory at the warehouse and handled purchase orders, receiving, safety data sheets, and work order verification

Worked with vendors for better pricing and scheduled vendor work

Processed invoices and maintained vehicle maintenance records

RFP’s

Annual Budgeting

Managed the people with in the Warehouse Area’s

Owner

The Slip Protector

2015 - 2018

Oversaw all jobs, maintained equipment, managed inventory, accounts payable, accounts receivable, and payroll

Parts Manager

Reliable RV Center

2001 - 2015

Managed inventories, ordered and maintained product levels, diagnosed and resolved customer issues

Negotiated special lower costs from manufacturers and handled sales of RVs up to $500,000

Assisted with trade-in values, service issues, and supervised technicians

Awarded Top Sales Trip from Stag Parkway to Puerto Rico in 2014

National Account Manager

Pitney Bowes Office Equip.

1996 - 2000

Sold copiers/faxes and promoted to National Account Manager

Managed and Trained all employees for copiers and faxes, within State of AL. and MS.

Awarded Top Sales Person in 1999

Sales Representative

Wallace Business Machines

1985 - 1996

Sold office equipment and maintained customer relations

Awarded top sales trip by Minolta

Activities

Tennis: Played high school tennis, member of Bayou Bluff Tennis Club, participates in adult leagues and social events

Golf: Plays occasionally

RVDA Delegate: Represented Mississippi at National Convention

Education

Gulfport High School

Jeff Davis Jr. College (Attended)

Jacksonville State University in Alabama (Attended)

Professional Development

Defense Acquisition University (DAU): Various classes

Dale Carnegie Sales Course: Completed

Minolta and Pitney Bowes: Sales Training and Management Seminars/Classes

RV Industry Training: Computer training on IDS, Dometic Corp, Norcold, Atwood, Wingard Satellite Systems

NTP and Stag Parkway: Training on RV parts and customer service

RVDA Seminars: Inventory management and unit selection

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