Administrative Assistant Customer Service

Derrick L. Edwards

Washington, DC 202-***-**** *******.*******@***.***

Certified Medical Administrative Assistant with 20+ years of experience in both individual and leadership roles within marketing, customer service, and support functions. Known for exceptional organizational skills and a commitment to improving efficiency and customer care.

Education/Certifications

Bachelor of Science in Healthcare Administration/Management

DeVry University and Keller Graduate School of Management

Certified Medical Administrative Assistant

Certification #R3W8S5M9

Professional Experience

Randstad USA - Temporary Placement Agency Washington, DC

University of MD Test Proctor November 2021 - March 2022

Ensured compliance with testing guidelines as a test proctor, enhancing student understanding and success. Maintained strict adherence to testing protocols, resulting in a 100% incident-free examination period.

ID.me General Support Associate

Facilitated identity verification for over 1,000 clients, ensuring seamless access to third-party vendors. Resolved 95% of client access issues within 10-minutres, improving overall user satisfaction.

GMR Marketing Washington, DC

Lead Local Expert/Brand Specialist Jan 2021 - May 2021

Managed a team of 5 Local Experts in executing experiential marketing strategies, boosting customer engagement by 90%.

Enhanced customer experiences with IQOS, resulting in a 50% increase in brand loyalty and product adoption.

Utilized data-analytics to track and improve customer engagement, achieving a 90% increase in customer engagement.

Coordinated schedules, approved expense reports, and managed budgets for efficient operations and compliance with company policies.

Career Note Aug 2015 - Jan 2021

Acted as healthcare proxy for an ailing parent, managing medical records and coordinating with healthcare providers to achieve optimal care.

Full-Time Student July 2016 – June 2019

Prudential Carruthers Realtors DC, MD, VA

Licensed Realtor Aug 2006 - Aug 2015

Sold 50% more houses after completing the Certified Brian Buffini Pathway to Mastery Course, maximizing productivity, customer referrals, and profitability.

Coordinated with homeowners, staging companies, inspectors, appraisers, and contractors to bring properties to market, achieving a 95% success rate in sales.

Guided clients through each step of the homeownership process, providing exceptional customer service and support.

Additional Experience Derrick L. Edwards

Creative Business Solutions, Inc. Mitchellville, MD

Office Manager Nov 2010 – March 2012

Managed a small business office environment, including marketing, sales, business development, and creation and ongoing management of infrastructure (Network, IT, and Cloud Computing solutions).

Established effective business relationships and negotiated with vendors for small business insurance, license registration and renewal, and AFLAC supplemental insurance for employees, keeping employee data updated and employees insured.

Managed E-Verify and MD on-line employment registration for new contract employee hires, making conscious hiring decisions, avoiding any employment frauds.

Developed the company’s website and managed the proposal writing process, ensuring smooth user experience and compliance with government agency requirements.

Brooks & Associates, LLC Largo, MD

Business Development Manager Oct 2009 – July 2010

Oversaw the proposal submission process, including managing, editing and creating outlines, drafting, proofreading, and adhering to agency specific guidelines for accurate and efficient submissions.

Redesigned the company website by drafting and working in conjunction with graphic designers, making it more user-friendly and informative for government agencies.

Conducted marketing for the organization using social media and mainstream media ads, increasing company revenues by 30%.

Food Products Associations Washington, DC

Manager, Membership & Marketing May 2001 – August 2006

Created targeted marketing and advertising campaigns for the retention of 400-plus food corporations, successfully maintaining a 95% or greater retention level.

Presented information to potential members on recruitment visits, securing over $250,000 annually in new member revenue based on targeted watch lists.

Marketed the Association at 8 annual trade shows, 10 conferences and seminars, symposia and educational workshops, recruiting more than 35 new companies through these initiatives.

CAIS Internet, Inc. Rosslyn, VA

Manager Marketing Programs Feb 1999 – May 2001

Developed and maintained strong relationships with property employees and designed new marketing programs to increase product push for the Hospitality industry.

Strategized and collaborated with department managers to consistently meet and exceeded both quarterly and annual sales goals.

NTL Institute for applied Behavioral Science Alexandria, VA

Team Manager March 1997 – Feb 1999

Supervised the Fulfillment Services Team and managed 123 annual programs and all general administrative services for departments of NTL's Administrative Office.

American Society of Interior Designers Washington, DC

Chapter Service Manager May 1994 – July 1996

Served as liaison for 40 chapters, managed elections, ballot distribution, tabulation, certification of results, SPOC for annual meetings and handled registration process.

Core Competencies

Customer Focus, Customer Service and Orientation, Digital Records Management, Customer Interaction, Interpersonal Skills, Highly Organized, Critical Thinking, Business Analysis, Presentation Skills, Public Speaking, Administration, Leadership, Documentation, Microsoft Suite, Sales Force, Tableau

Contact this candidate