Customer Service Guest

Selena Weaver

Las Vegas, NV • +1-734-***-**** • ***************@*****.***

Skilled Cocktail waitress with 4+ years of experience in high-volume casino and resort environments, adept at managing multiple tables and ensuring exceptional guest service. Proven ability to enhance customer experiences through effective communication and attention to detail. Experienced in bartending and staff training, with a strong focus on maintaining a welcoming atmosphere and maximizing guest satisfaction. Willing to relocate: Anywhere WORK EXPERIENCE

Frontier Airlines 07/2024 - 07/2025

Flight Attendant Las Vegas, NV

• Safety professional

• time management

• serving drinks

• processing payments

Evolution Gaming 10/2023 - 06/2024

Game Presenter Southfield, MI

Present games Blackjack roulette Baccarat

• Dealt various table games, including blackjack, poker, and roulette, ensuring fair play and adherence to gaming regulations

• Managed a fast-paced table with XX players while maintaining accuracy in payouts and game procedures

• Provided exceptional customer service by engaging with players, answering questions, and resolving any issues or disputes

• Maintained a professional demeanor at all times while interacting with diverse clientele

• Effectively communicated game rules and procedures to new players, creating an inclusive and welcoming environment

• Collaborated with other dealers to maintain consistent game pace and smooth transitions between shifts

Northwest Airlines / Delta Airlines 12/2021 - 10/2023 Customer Service Representative Detroit, MI

Gate agent boarding an aircraft within a lot of time safely and securely opening aircraft doors within safety measures parking aircraft

• Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction

• Managed a high volume of incoming calls and emails, consistently meeting or exceeding performance metrics for response time and resolution

• Demonstrated strong product knowledge to effectively answer customer questions and provide accurate information

• Built rapport with customers through active listening, empathy, and personalized interactions

• Resolved complex customer complaints by investigating the root cause of the issue and implementing appropriate solutions

• Assisted customers in navigating company website, troubleshooting technical issues, and placing orders online

• Maintained detailed records of all customer interactions in CRM system for future reference and analysis

• Identified opportunities for process improvement based on common customer inquiries or pain points

• Participated in regular training sessions to stay updated on product features, policies, procedures, and industry trends

• Handled billing inquiries including payment processing, refunds, adjustments, and account updates accurately and efficiently

MGM Resorts International 05/2017 - 06/2021

Cocktail Waitress Detroit, MI

Worked at a casino and hotel • Worked in a fast paced

• Handled 10 tables daily

• Prepared orders

• Checked on guests frequently

• Welcomed guests as they arrived

• high volume and Bar and restaurant

Norte Detroit 07/2016 - 04/2021

Bartender/Bar Manager Detroit, MI

training and motivating staff Keeping up to date with licensing legislation and taking legal responsibility for the premises Ensuring beer and wine are kept in good condition (and no

• preventing customer excessive drinking

• maintaining stocks

• creating bar menus

• while subsequently improving organizational profit.Mixed and serve drinks to customers of the bar and dining room

DETROIT YACHT CLUB 06/2015 - 11/2015

Server/Hostess Detroit, MI

Responsibilities Hostesses and sever Responsibilities responsibilities of the hostess include Ensuring that the needs of the guests are met while they are waiting. The hostess is often responsible for answering the

• You are also responsible to make sure that you are not just an order taker

• but that you are well versed in the products so you can guide your guests experience and sell. Skills Used computer skills and customers offering suggestions and recommendations such as wine pairings. help to personalize the meal

RBD STAFFING 06/2010 - 02/2015

Sales Representative Canton, MI

• Sales and singing up customers for a package that fits them Sales Associate R &r marking 05/2010 - 06/2013

Sales Associate Detroit, MI

• Sales and singing up customers for a package that fits them EDUCATION

High school diploma

Catherine Ferguson Detroit, MI • 08/2007 - 06/2010 SKILLS

Bartending, Busser, Cash handling, Cash register, Cooking, Creative Writing, Customer service, English, fast learner, food and Beverage Management, Food Safety, Food service, guest Service, Guest services, Host/ Hostess, inventory Management, Leadership, Leadership Development, Management, Microsoft Excel, Microsoft Office, MS Office, MS Wine and Liquor Knowledge, Organizational Skills, POS, Powerpoint, Recruiting, Restaurant Experience, Sales, Server, Serving, Team Building, Time Management, Training, Training &development, Travel Arrangements, Upselling, Word

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