Team Lead Members

Antanique

BAC

Bakersfiel

(COL SRE)

niquemcknig!:

Skills

Trend tracking

Serene tenn

renee int

ese ant

Costa aaecrs tte

Moreen nents

Workplace safety

poe eats

rants

Dynamic Team Lead with extensive experience at Taco Bell, excelling in employee

training and performance monitoring. Proven ability to enhance team productivity

through strategic planning and conflict resolution, Committed to wor! place safety and

fostering employee engagement, driving significant improvements in operational

efficiency and team morale.

Work History

Team Lead

Taco Bell

© Evaluated employee skills and knowledge regularly, training, and mentoring individuals with

lagging skills.

© Trained new team members by relaying information on company procedures and safety

requirements.

Worked different stations to provide optimal coverage and meet production goals.

Managed schedules, accepted time off requests and found coverage for short shifts.

Coached team members in techniques necessary to complete job tasks.

Established open and professional relationships with team members to achieve quick

resolutions for various issues.

Evaluated staff performance and provided coaching to address inefficienci

© Developed effective improvement plans in alignment with goals and specifications.

Shift Lead

Wingstop

© — Maintained clean and well-organized production areas to avoid violations or unnecessary

work delays due to hazards or inefficient layouts.

‘Trained new employees and delegated daily tasks and responsibilities.

Completed store opening and closing procedures and balanced tills.

Trained and mentored new employees to maximize team performance.

Kept employees operating productively and working on task to meet business and customer

needs.

Resolved customer complaints and issues and offered thoughtful solutions to maintain

customer satisfaction.

Responded to and resolved customer questions and concerns.

Enforced company policies and regulations with employees.

Helped store management meet standards of service and quality in daily operations.

Inventoried materials on weekly basis to identify and resolve discrepancies, maintaining highly

accurate and current records.

Prepared shift summary reports for supervisor and communicated regularly on goals and

progress.

Managed shift operations, supplied resources and monitored team performance to keep

business profitable and running smoothly.

‘Team Lead

yackin the Box

© Evaluated employee skills and knowledge regularly, training, and mentoring individuals with

lagging skills.

© Trained new team members by relaying information on company procedures and safety

requirements.

Worked different stations to provide optimal coverage and meet production goals.

Managed schedules, accepted time off requests and found coverage for short shifts.

Coached team members in techniques necessary to complete job tasks.

Maintained overall safe work environment with employee training programs and enforcement

of safety procedures.

Customer Service Representative

Circle K Gas Station

© Responded to customer requests for products, services, and company information.

© Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and

wiping down surfaces.

© Developed highly empathetic client relationships and earned reputation for exceeding service

standard goals.

Sought ways to improve processes and services provided.

Increased efficiency and team productivity by promoting operational best practices.

Cross-trained and backed up other customer service managers.

Delivered exceptional customer service to every customer by leveraging extensive knowledge

of products and services and creating welcoming, positive experiences.

Team Lead

Walmart

© Evaluated employee skills and knowledge regularly, training, and mentoring individuals with

lagging skills.

© Trained new team members by relaying information on company procedures and safety

requirements.

Worked different stations to provide optimal coverage and meet production goals.

Managed schedules, accepted time off requests and found coverage for short shifts.

Coached team members in techniques necessary to complete job tasks.

Assisted in recruitment to build team of top performers.

Frequently inspected production area to verify proper equipment operation.

Evaluated staff performance and provided coaching to address inefficiencies

Evaluated customer needs and feedback to drive product and service improvements.

Contact this candidate