Sales Operations Inside
Resume:
J. Sterling Boyd
Mesquite, NV *****
************@*********.***
With 7+ years of Sales Operations, 16+ years as a CRM Administrator, 10 years of Inside Sales and 5 years in marketing, and by providing high quality support to Sales, Marketing, Support and Finance, I consider myself a real asset to small, medium or large organizations. To increase revenue, I have also assisted with many outbound campaigns while tracking and analyzing thus enabling accurate forecasts/pipeline. By those who know me, I have been told I am well-rounded, creative, pleasant, and focused. Employment History:
Guardant Health through Digital Prospectors, Remote 12/24 – 3/25 Sales Operations Specialist
o Processed EMR (Electronic Medical Records)
o Processed Athena integration requests
o Verified medical practice account registrations
o Updated medical practice and contact data
o All of the above in Salesforce while also utilizing JIRA and Google sheets. Closed 900+ cases! Reason for end: End of temporary assignment
mLogica, Las Vegas, NV 11/20 – 09/24
Sales Operations Manager
• Managed Zoho CRM:
o Provided weekly Pipeline Forecast Reports incl. pivot tables and charts o Created custom email templates and send blasts tied to campaigns o Data Cleansing: deduplication, merging, mass updates o Custom objects, workflows, fields, etc.
o Provided training
o Managed Zoom Info and LinkedIn Sales Navigator
• Sales Support:
o Provided weekly PPT of forecast and pipeline including pivot tables and charts o Worked extensively with each Sales Exec to target specific accounts/industries/titles o Created territories and rules for each sector
o Created different Roles and profiles
o Learned LinkedIn Sales Navigator and training team
• Provided new hire training on CRM, Zoom Info, & LinkedIn Sales Navigator
• Completed nearly 2,000 support request cases
• Created and managed 100+ marketing campaigns
• Managed 50+ email blasts
• Managed several Web Ex’s
• Managed laptop inventory for last 1 years
Reason for end: Mass layoff
NS8, Inc, Las Vegas, NV 01/20 – 09/20
Sales Operations Analyst
• Managed Salesforce with over 85 users
• Customized reports, dashboards, page layouts, email alerts, workflows, etc.
• Managed new users and Role hierarchy
• Provided training, procedures and analytical data
• Managed Data by deduplication, merging and reassignment
• Managed add on apps: Etail Insights and SalesLoft Reason for end: Company went under, and all employees were laid off – I have great references. Professional Skills:
• SalesForce.com Admin 201, DataLoader, Cloudingo, DemandTools, LinkedIn Sales Navigator, Zoom Info, etail Insights, Salesloft, Oracle DRM and Windows Office. Type 65 WPM. I’m very computer literate and technically knowledgeable
Education:
• Business and Marketing courses, West Valley Community College
• High school Diploma – Lynbrook High school, San Jose, CA
• Eileen Shenkar Effective Business and Technical Writing
• Intermediate Microsoft Word and Excel
Hobbies:
Music, traveling, camping, hiking, BBQ and computers. My 1st pc was a WYSE 3225 with 25-megahertz processor!
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