Social Media Hair Stylist

Steven Bergandino (Suvi - she/her)

PROFILE

Create a client-driven successful work environment by utilizing my extensive history of putting the client first, problem solving and communication skills. I’m a fast learner and I have a thirst to learn a wide variety of subjects.

EXPERIENCE

Salon Manager & Hair Stylist, Chameleon Day Spa; Media, PA — 2022–Present

Warmly welcomed in clients, checking them in the booking system, setting them up for color service and offering refreshments

Answered phones, booked and modified appointments and answered any client questions

Responsible for front of house, including desk cleanliness, all transactions, gift card purchases, kept retail shelves looking neat and orderly.

Kept a weekly track of inventory, ordering salon necessities as needed

Jump started bringing back salon education by working with educators from L’Oreal, Matrix, and Salon Centric

Learnt tips from shadowing senior stylists and applied to my work

Interviewed and trained all new employees and acted as the ear to the team, ensuring everyone was heard and worked well together

Maintained the salon website and also created logos and other business related graphics for social media

Serviced clients while staying on trend, with an expertise in processing red and copper hair colors

Certified in Framesi, also learned how to use L’Oreal INOA and Matrix Color Sync

Provided the best scalp massages to clients, relaxing them and increasing the value of the service

Hair Stylist, Salon Essential; Chesterbrook, PA — 2022

Took walk-in clients and perfected cutting (clipper cuts, women’s cuts and more) by passing a haircut workshop

Shampooed clients for other stylists as needed

Cleaned the salon at the end of the night, sanitizing tools for the next day

Created and maintained an e-mail marketing newsletter informing the clients of retail products, how to use them to make the salon hair last at home

Salon Assistant, Avante On Main; Exton, PA — 2022

Greeted clients and set them up for hair services

Shampooed clients for the hair stylists, providing a one of a kind memorable salon experience with a scalp massage

Worked closely with the team of stylists to learn from them, helped

Assisted hair stylists with blow dries, finishing hair cuts and mixing and applying color

Maintained salon daily duties such as laundry, cleaning and sanitizing, refilling stock, taking out trash and recycling

Attended monthly classes to improve education

Sales Lead, Sephora At Kohl’s; Springfield, PA — 2021-2022

Aided in setting up the store, including fixtures, gondolas, signs, as well as sorting and storing the new products

Praised for excellent and passionate customer service skills, and also for signing up the most customers for the Sephora Beauty Insider rewards program

Received a very in-depth brand training for brands like Fenty, Milk, Ole Henriksen and more to be best prepared for store opening

Utilized my wealth of knowledge and my passion for the cosmetics industry to provide a custom experience for each guest

Cross sold between different departments, analyzing and upselling the need of the customer depending on their purchases

Expertly color matched clients to find their perfect shade of makeup

Performed cash register duties including providing customers with fun “did you know?” tidbits about product, giving my tips and tricks, and attempting to save the sale during returns

Administrative Assistant, Allied Wire and Cable; Collegeville, PA 2021-2021

Processed incoming tax exemption forms and validated the tax data for the customer

Processed tax credits and removed tax from orders

Posted daily incoming checks in a timely fashion

Set up new accounts and revived old accounts in Salesforce

Fragrance and Cosmetics Sales Associate, Macy’s; Exton, PA — 2020-2021

Learned quickly about the notes and backgrounds of the wide array of fragrances to provide a tailored experience for the customer

Guided customers with signing up for Macy’s rewards programs and finalized sales with a smile

Recognized by the floor manager and store manager for originating the social media presence for the store

Created an Instagram reel segment called “What’s Steven Hawking?” where I showcased in detail a couple items that I wanted to focus on selling that day

Administrative Assistant, United Health Group; Newtown Square, PA - 2019-2020

Rewarded and recognized by supervisor for great performance for being highly adaptable to learn quickly and work well in different departments

Helped complete the daily queue of cases by making outbound calls to insurance companies and scheduling peer to peer reviews with their doctors

Answered correspondence that went to the team’s e-mail or voicemail

Made outbound calls to check the status of appealed cases

Worked partly as a receptionist, fielding incoming calls, communicating with a team of doctors to help the case managers with their needs

Made outbound calls to case managers, advising them of peer to peer outcomes and recommendations

Insurance Verification Specialist, BioTelemetry; Malvern, PA 2018-2019

Verified insurance encounters in my assigned region using NextGen and payer websites to confirm patient’s insurance information and active coverage

Analyzed patient’s benefits per plan year and quoted benefits per contracted rate

Communicated with practices and patients to obtain valid insurance information, referrals and authorizations

Immersed myself in the company’s products so I could answer any client questions

Claims Associate, Health Advocate; Plymouth Meeting, PA 2018

Managed cases in a timely fashion to resolve the patient’s claim issue by researching their plan documents and communicating with insurance carriers

Researched plan information to assist patients with questions about their benefits

Determined the possible cause of the patient’s billing issues and assisting with claims re-submission when needed to correct the issue

Requested medical records and reviewed them to determine whether procedures can be considered routine or preventative

Returned all e-mails and phone calls from patients within 24 hours & maintained a 95% QA rate

Auto & WC Claims Representative & Account Poster, Premier Urgent Care; Exton, PA 2017-2018

Called insurance companies to get claim numbers and billing information in order to send out claims

Printed and mailed patient account notes and bills necessary for the claim

Assisted with collections by sending out statements to employers for payment as well as making calls to employers who had outstanding invoices

Took inbound calls from employers with concerns regarding their employees claim

Processed credit card payments for employers wanting to pay on their claim

Performed QA on claims going out so they don’t get denied

Met and exceeded the $10,000 a day guideline for claims sent out

Posted incoming money from the daily deposit list and any unapplied payments

Auto applied patient payments to their accounts

Assisted in various clean-up projects

Billing Analyst, QMES; Oaks, PA 2015-2017

Analyzed EOB’s to determine how to process payments

Posted incoming insurance payments for durable medical equipment and closed monthly work on time.

Processed self pay checks and ensured that incoming cash is accounted for

Reconciled payment batches against payment list to ensure all payments were posted and fixed any errors found

Account Poster, Reimbursement Technologies; Conshohocken, PA 2013-2015

Handled own clients and posted incoming checks from insurance companies

Maintained a below 6% quality assurance error rate, corrected any errors given

Closed work and met deadlines in a timely manner each month

Made outbound calls to insurance companies to research missing information so that checks could be correctly posted

Account Poster, MedRisk; King of Prussia, PA 2013

Successfully reconciled and posted batches containing incoming checks

Organized and sorted unapplied cash batches

Guided with preparation of 1099 mailings

Assisted with processing and mailing of refund checks

Sorted and mailed outgoing checks

Financial Settlement Assistant & Receptionist, Venio LLC d/b/a Keane; King of Prussia, PA 2011-2012

Managed incoming calls from banks and check cashing companies to verify checks

Merged, edited and performed quality control on letters to be mailed with outgoing checks

Utilized internet databases to verify claimant information and find current addresses

Prepared probate check requests using Excel

Entered in received banking and brokerage deposits from the corporate office

Maintained and processed incoming dividend checks

Logged in and mailed incoming stock certificates via FedEx

Organized the front desk and maintained confidentiality of client information

Etablished a friendly relationship with legal claimants & guests

Managed incoming voicemails and faxes

Kept a record of all inbound deliveries

Assisted with mailroom functions, such as logging in and folding mail

Information Specialist, Environmental Standards; Valley Forge, PA 2010-2011

Saved, printed, and filed incoming sample receipt confirmations through Outlook

Correctly edited tables containing various sample information using Access

Accurately tracked daily sample data into system

Filed and organized folders by using Mail Merge to create barcode labels for folders

Inbound Customer Service Representative, Lagasse Sweet; Oaks, PA 2008-2010

Entered orders for customers, received bonus for exceeding data entry minimums for error-free orders

Helped customers with acquiring better pricing by communicating with account representatives

Provided customers with lead times on backorders by communicating with the procurement department

Communicated with the warehouse to determine status of orders

Attended vendor meetings and worked in teams to acquire more information about products first hand

Answered any other inquiries that customers had

Accurately and quickly entered in faxed-ins orders from customers and EDI orders

EDUCATION

Empire Beauty School, Springfield, PA — cosmetology license, 2021

Montgomery County Community College, Pottstown, PA - associates degree, 2006

SKILLS

client-driven sales, product knowledge, retail sales, customer service, point of sale transactions, haircuts, expertise in reds and coppers, highlights, balayage, updo’s and braids

AWARDS

Best of Main Line 2024 - Best Scalp Massage

Distinguished honor roll at Empire - 98%

107 W Sutton Place, Wilmington, DE 19810 610-***-**** IG: BergandinoBeauty

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