E-Commerce Salesforce Platform

Manasa Chiluka

Brunswick, MD *****

***************@*****.*** +1-443-***-****

Professional Summary

Experienced and certified Salesforce professional with over 10 years of hands-on expertise in designing, developing, and deploying scalable Salesforce solutions across industries such as finance, insurance, and e-commerce. Skilled in both Salesforce Administration and Development, with proficiency in the full Salesforce Development Life Cycle (SDLC) — from requirements gathering and design to testing, deployment, and support.

Proficient in building user-centric applications using Apex, Visualforce, Lightning Web Components (LWC), Aura, and JavaScript, with deep expertise in Sales Cloud, Service Cloud, and Community Cloud. Experienced in data migration, security configuration, automation tools, and API integrations (REST/SOAP). Adept in managing CI/CD pipelines, version control with Git, and deploying through VS Code and Change Sets. Recognized as a proactive team player, effective communicator, and committed to delivering high-quality solutions in both Agile and Waterfall environments.

Certifications

- Salesforce Platform Developer I – Jan 2025

- Salesforce Certified Administrator – Feb 2019

Education

Bachelor of Technology in Electronics and Communication Engineering

Technical Skills

Salesforce Platform: Apex, Visualforce, Lightning Web Components (LWC), Aura, SOQL, SOSL, Process Builder, Flows, Approval Processes, Reports, Dashboards, AppExchange

CRM Tools & Utilities: Salesforce CRM, Data Loader, Workbench, Visual Studio Code (VS Code), Eclipse, Change Sets, Jenkins, Postman, SoapUI

Programming Languages: Apex, Java, JavaScript, SQL, PL/SQL

Web Technologies: HTML, CSS, JavaScript, jQuery, Bootstrap, XML, JSON

API & Integration: REST, SOAP, OAuth 2.0

Databases: MySQL, Microsoft SQL Server, MS Access, Oracle (PL/SQL)

Deployment & Version Control: Git, GitLab, Ant Migration Tool

Operating Systems & Servers: Windows, Linux, Unix, Apache Tomcat, WebSphere

Professional Experience

Salesforce Developer

DaVita – Nashville, TN

Aug 2022 – Present

●Developed and deployed custom Apex classes, triggers, and Lightning Web Components (LWC) to meet complex business requirements and enhance user experience.

●Designed and built custom applications on the Salesforce platform using Aura Components, Visualforce, and JavaScript, ensuring responsiveness across desktop and mobile devices.

●Integrated Salesforce with external systems using REST/SOAP APIs, and implemented OAuth 2.0 for secure, token-based authentication.

●Built scalable batch and scheduled Apex jobs to automate backend processes and support large data volumes efficiently.

●Developed and customized Salesforce CPQ solutions to meet business requirements.

●Utilized Salesforce Flows and Process Builder to automate multi-step business workflows and reduce reliance on manual tasks.

●Implemented dynamic Lightning record pages using Lightning App Builder, improving data accessibility and UI customization for various business units.

●Migrated legacy functionality from Salesforce Classic to Lightning Experience, including component redesign and UI improvements.

●Used SOQL and SOSL queries for optimized data retrieval and manipulation within Apex and Lightning components.

●Created and maintained custom metadata types, custom settings, and Apex utility classes for configurable and reusable logic across orgs.

●Collaborated with stakeholders and Salesforce Admins to understand requirements, document solutions, and ensure alignment with business goals.

Salesforce Administrator/Developer

Stansberry Research – Baltimore, MD

Nov 2019 – Jul 2021

●Managed users, roles, profiles, permission sets, and OWDs to maintain secure and controlled data access.

●Developed and maintained custom objects, record types, validation rules, formulas, and page layouts to support complex business logic.

●Automated workflows using Flows, Process Builder, and Approval Processes to reduce manual tasks and increase efficiency.

●Built actionable dashboards and custom reports for executive insights and operational transparency.

●Led data migration, cleansing, and deduplication using Data Loader and Import Wizard, improving data reliability.

●Deployed metadata between environments using Change Sets and Ant Migration Tool, adhering to release management standards.

●Participated in UAT, gathered requirements, and collaborated cross-functionally to implement Salesforce enhancements.

●Managed and refreshed sandbox environments for development, testing, and training initiatives.

●Integrated third-party applications and APIs, including AppExchange packages, to expand Salesforce functionality.

●Configured and maintained approval workflows, email templates, custom buttons, and quick actions for improved usability.

●Defined and enforced role hierarchy and sharing rules for precise access control across departments.

●Used Salesforce Optimizer and Health Check to assess org health and implement performance enhancements.

●Created scheduled batch jobs and scheduled flows to support routine business processes.

●Conducted thorough QA and regression testing to ensure quality and compliance during deployments.

●Maintained audit reports, enabled field history tracking, and utilized debug logs for monitoring and compliance.

Salesforce Administrator

Florida Blue – Jacksonville, FL

Mar 2015 – Jul 2019

●Configured custom fields, objects, record types, and page layouts to meet evolving business needs.

●Executed data imports, updates, and mass changes using Data Loader, ensuring data integrity and consistency.

●Set up and managed Sharing Rules, Permission Sets, and OWDs to maintain record-level security.

●Delivered user training, created support documentation, and provided day-to-day assistance to promote system adoption.

●Supported UAT cycles, captured end-user feedback, and implemented updates to improve usability.

●Built and customized reports and dashboards to enable cross-functional teams to track KPIs and identify trends.

●Assisted in Workflow Rule and Approval Process setup to automate and standardize operations.

●Managed user licenses, monitored login history, and resolved access and authentication issues.

●Created email templates, custom apps, and tabs to support sales and support functions.

●Collaborated with development teams to test and validate platform changes before production deployment.

●Participated in Salesforce release reviews, tested new features in sandbox, and supported change rollouts.

●Maintained system documentation for processes, configuration changes, and best practices.

●Monitored system performance and conducted regular audit trail reviews to ensure compliance.

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