Customer Service Social Media

Marc T. Terzan

Sacramento, CA ***** 480-***-**** **********@*****.***

Professional Summary

Focused and accomplished professional offering over 10 years of customer service experience. Fervent leader known for aligning departmental goals with the vision and mission of the organization, and excels at managing multifaceted requisitions in fast-paced environments demanding superior organizational, relationship building, and interpersonal skills. Resourceful and versatile, with an established reputation for integrity. Seeking to transition my expertise and knowledge to a Sales/Management position, where I can utilize my experience and contribute to the success of the company.

Collaboration

Negotiation

Inventory Control

Sales

Management

Customer Service

Teamwork

Problem Resolution

Decision Making

Effective Communication

Experience

UPS – Sacramento, CA

2023 - 2025

Account Executive Sales

●Network to Attract Potential Clients such as food shows, Cross Networking with Small/Large Distributor Representatives, and social media.

●Utilize Salesforce to keep all customer information current to ensure Sales Goals Are Hit and you keep a healthy Pipeline.

●Report To Senior leadership any Competitive Information taking place in the marketplace.

●Sales Territory is in Chico and Rocklin market.

●Analyze data and market trends, close deals.

●Collaborate with Internal UPS Partners and present solutions to current customers to expand UPS business within the account.

●Consult with Potential customers and identify any small package needs along with competitor volume.

●Present online demonstrations of UPS Solutions to customers and sign the accounts to new deals.

●Connect with Management Weekly for Business Reviews to show your KPI Numbers.

●Prospect on a weekly bases to grow your territory.

NCR-Sacramento, CA 2022-2023

Sales Executive Saas Sales

●Sell Point of Sale System to SMB and Hospitality Industry.

●Network to Attract Potential Clients such as food shows, Cross Networking with Small/Large Distributor Representatives, and Social Media.

●Utilize Salesforce to keep all customer information current to ensure Sales Goals Are Hit and you keep a healthy Pipeline.

●Report To Senior leadership any Competitive Information taking place in the marketplace.

●Sales Territory is in the Central Valley.

●Analyze data and market trends; close deals.

●Collaborate with the SDR to make sure all cities within the territory are called upon, and assign the SDR the area to call on.

●Install Point of sale system to make sure customers needs are met.

●Present online demonstration of Aloha Essentials via Microsoft Teams to Potential customers.

●Present Quarterly Business Reviews to Management to show your KPI Numbers.

Stanislaus Foods Products - Modesto, CA 2020 - 2021

Sales Broker

●Sell olive oil to grocery stores using multiple channels and with incremental displays.

●Network to attract potential clients with restaurants and independent grocery stores.

●Demonstrating a solid understanding of the company's products.

●Conduct tastings with potential customers using tomatoes and olive oil in the kitchen with the owners and chefs.

●Sales territory consists of 2 states and is roughly 450 miles of geography.

●Analyze data and market trends; close deals.

●Collaborate with multiple channels of distribution to ensure product is delivered.

●Build relationships with clients to ensure they are satisfied with the product and that they will be repeat customers.

●Present the brand to distributors by doing a live demonstration of how our product can help the customer’s menu.

●Respond to customer complaints about damaged product or off tasting product to ensure the company does not lose the business.

Mondelez International - Fairfield, CA 2018 - 2020

Sales Associate

●Assist in maintaining a clean and organized product floor, and ensure a welcoming, customer-friendly environment

●Maintained updated knowledge on current products, pricing, and promotions.

●Greet customers and provide them with purchasing options based on their needs and wants, demonstrating knowledge regarding the merchandise and company

●Followed through on an exceptional customer experience by presenting customers with product promotions and sale opportunities as identified through conversation.

●Designed product displays for new products or promotions items.

●Restocked shelves and rotated products as needed.

●Developed and implemented cross-selling strategies for appropriate products.

Accomplishment:

●Awarded multiple top 10 in the West Region for exceeding sales goals.

The Coca Cola Co. - Tempe, AZ & San Leandro, CA 2011 - 2017

Market Development Manager 2014 - 2017

●Maintained and established current customers.

●Prospected new business and grew assigned territories volume and new outlets.

●Utilized Margin Minder and MRE to help enhance assigned territories.

●Filled in DSM for FSOP as needed which consisted of huddle calls, team standings, SFA updates, volume reports, and new outlets gained.

●Routed rides with DSM’S for Home Market and FSOP for additional knowledge about trade and how to improve R.E.D.

●Utilized SFA to improve R.E.D surveys, customer relationships, and account knowledge.

Accomplishments:

●Nationally recognized for converting over new business from a competitor.

●Achieved multiple#1 ranking on the sales team and top#15 in the market.

●Assigned State trainer for Arizona when I was a merchandiser, and I overachieved my volume target multiple times.

Merchandiser 2011 - 2014

●Optimized sales volume and profitability by identifying profitable lines and bestsellers.

●Implemented and created product displays; ordered, stocked, and organized merchandise.

●Built, fostered, and maintain customer relationship.

●Filled in relief large store and small store account managers when needed.

●Safety coordinator for West merchandising team which includes daily safety messages.

●Created new safety tools and ideas with senior leadership to prevent injuries in the trade.

Accomplishment:

●Assigned State trainer for Arizona when I was a merchandiser, and I overachieved my volume target multiple times.

Education

ITT Technical Institute - Tempe, AZ

Associate/Bachelors of Science Degree in Computer and Electronic Engineering Technology 2015

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