Mental Health Behavioral

Dumfries, VA ***** 704-***-**** *************@*****.***

TONYA CROCKETT HERRON

Experienced with providing compassionate assistance and support to community members. Utilizes effective communication and active listening to understand and address individual needs. Track record of successfully implementing tailored support plans and crisis intervention strategies.

PROFESSIONAL

SUMMARY

SKILLS ● Behavioral support

● Disability awareness

● Transportation assistance

● Individualized support

CERTIFICATIONS ● QMHP Certification

● First Aid/CPR & AED Certification (1-2024)

COMMUNITY SUPPORT WORKER 07/2023 to Current

One Care of DC

QUALIFIED BEHAVIORAL HEALTH SPECIALIST (CSW) 04/2018 to 06/2023 Family Solutions DC

WORK HISTORY

Assists clients with mental behavior disorders/ health issues, providing resources to enhance and empower clients to bring stability

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● Maintain a therapeutic relationship with the client

● Assist and support clients in crisis

● Participate in the development and implementation of treatment plan (IPC/IPR) Assist clients in increasing social support skills and networks that alleviate life stress and enhance independent living

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● Develop supportive interventions to avoid out-of-home placement Maintain progress notes on clients for each service delivered (intervention) which indicates date, time of service and duration

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Provide intensive, time-limited mental health services for youth and adults ages 6 and up, with emotional disabilities and their families

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Assist and provide in the home and community where the youth and adults live, with the goal of stabilizing mental health concerns, and safety maintaining in the least restrictive, most normative environment

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Assist clients in increasing social support skills and networks that alleviate life stress and enhance independent living

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● Develop supportive interventions to avoid out of home placement Maintain progress notes on clients for each service delivered (intervention) which indicates date, time of service and duration

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MORTGAGE SERVICING SPECIALIST 04/2014 to 04/2018

Bank of America – Charlotte NC, Charlotte, NC

● Address clients need and collaborate regarding the client's service outcome Coordinate and monitor medical necessary service to prevent deterioration and promote successful client tenure in the natural environment

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Manages a portfolio of delinquent loans by working with underwriters to determine solutions that brought clients account current in a timely manner

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● Present and Educate clients about loan modification Researching and Analyzing clients' request for assistance in accordance with established guidelines

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University of North Carolina at Greensboro

Bachelor of Science, Elementary Education, 01/1986 EDUCATION

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