Administrative Assistant Customer Service

Summer Savoy

Washington DC 240-***-**** *************@*****.***

Professional Summary

Detail-oriented and highly organized professional with advanced computer and MS Office expertise, complemented by a proven track record in project planning, scheduling, and accurate record-keeping. A seasoned multitasker and dedicated team player with polished customer service and sales abilities, adept at using POS systems and maintaining operational efficiency. Known for being detail- and deadline-oriented, with efficient problem-solving skills and a strong ability to adapt to fast-paced, dynamic environments.

Experience

December 2021–September2024

Senior Administrative Assistant III/Freeman Medicine, Washington, D.C

Lead and manage daily operations, ensuring seamless coordination between medical staff, stakeholders, and patients.

Oversee scheduling and strategic use of executive time, enabling enhanced organizational efficiency.

Develop and implement process improvements to streamline administrative workflows.

Act as the central point of communication, ensuring the consistent relay of priorities and directives from leadership.

November 2020 – March 2021

Lead Host/ Morton’s The Steakhouse, Crystal City, VA

Maintained flawless contact list. Answered phone calls to organize and schedule appointments, reservations,

and meetings Produced and distributed correspondence memos, letters, faxes, and forms. Assisted in the

preparation of regularly scheduled reports while developing and maintaining a filing system. Maintained a

professional appearance. Greeted and assisted guest. Maintained an excellent rapport with guest.

June 2016 – November 2020

Lead Program Assistant/ Collaborative Solutions For Communities

January 2019–November 2020

Directed program operations for community-focused initiatives, managing a team of five and serving 50+ clients.

Collaborated with stakeholders to secure funding and meet program objectives, driving community impact.

Implemented process improvements to enhance program efficiency and regulatory compliance.

Administrative Assistant

June 2016–December 2018

Managed school operations, including scheduling, attendance tracking, and disciplinary processes, contributing to improved workflows.

Facilitated communication between central office and staff, ensuring alignment on key initiatives.

JANUARY 2016 – DECEMBER 2020

Server Trainer & Lead Host/ Buca Di Beppo, Washington,

D.C

Fervently greeted and served guests at the bar, patio, and dining room areas. Managed high volume of

shift customers and simultaneously assisted restaurant servers with diverse needs. Collected and

organized daily till totals, EOD reports, and tips. Also produced and balanced daily and weekly sales

reports. Processed above-average daily revenue and consistently exceeded targets for dedicated events

and promotions. Enhanced sales and profit through improved management approaches and enhanced

employee training on sales techniques. Maintained cleanliness of all service areas including bar, patio,

and dining rooms.

Education

JUNE 2016

High School Diploma / H.D Woodson STEM High School,

Washington, D.C

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