Customer Service Representative

MOBILE, ***** • **********@*****.*** • 251-***-****

CLEDARIUS MORRISSETTE

Customer Service Representative

PROFESSIONAL SUMMARY

Customer Service Representative with 4 years of experience in customer relations and claims processing. Demonstrates proficiency in policy issuance, benefits enrollment, and fraud detection, ensuring compliance with industry standards. Skilled in managing high call volumes and complex client interactions, driving accuracy and efficiency in claims processing. EMPLOYMENT HISTORY

CLAIMS PROCESSOR Sep 2023 - Aug 2024

Amazon Alabama

ASSEMBLER Nov 2021 - Jul 2023

T ROC Alabama

CUSTOMER SERVICE ASSOCIATE Oct 2020 - Oct 2021

Walmart Alabama

EDUCATION

HIGH SCHOOL GRADUATE May 2020

Murphy High School

COMPUTER SCIENCE MAJOR 2020 - Present

Alabama A&M

SKILLS

Customer Service, Project Management, Team Collaboration, Customer Service, Process Improvement, Quality Assurance, Regulatory Compliance, Interpersonal Skills, Time Management, Attention to Detail, Critical Thinking, Email and Live Chat, Inbound and Outbound Communications, SLA, Technical Support, Data Entry, Claims Management, Empathy, Multitasking, Medical Terminology, Benefits and Enrollment Administration, Organizational Skills, Call Center Management, Claims Adjudication, Process Auditing, KPI, Patient Registration, HIPPA, Communication and Media.

Reviewed and adjudicated complex claims via email and chat, reducing errors by 12% - Analytical Resolved submission errors, maintaining 98% accuracy in claims processing - ResultsOriented Verified compliance with regulatory changes, ensuring up-to-date processing activities - DetailFocused Addressed overpayments and discrepancies, implementing corrective measures promptly - Supportive Managed product claims efficiently, ensuring high accuracy and timely processing - Collaborative Ensured quality of finished parts, identifying defects before packaging, enhancing customer satisfaction. Organized materials systematically, improving inventory management and operational efficiency. Conducted quality checks to meet customer specifications, ensuring product reliability. Maintained a safe work environment by removing debris and organizing tools, reducing workplace accidents. Explained and enforced OSHA requirements, promoting a culture of safety and compliance. Handled 75+ daily customer calls, resolving issues and boosting satisfaction rates. Trained new hires, improving team performance and reducing onboarding time. Utilized CRM software for accurate customer interaction tracking and timely follow-ups. Implemented feedback system, enhancing service and increasing retention rates. Collaborated with cross-functional teams to optimize processes, improving resolution times.

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