Customer Service Relations

Fort Oglethorpe, GA ***** 423-***-**** *************@***.*** WWW: Bold Profile

JOYCE WILLIAMS

Accomplished Supervisor with a proven track record at Concentrix for enhancing team collaboration and problem-solving, leading to increased customer satisfaction. Expert in regulatory knowledge and personnel supervision, demonstrating exceptional multitasking and attention to detail. Achieved significant improvements in service quality and team morale through innovative training and leadership. Encouraging manager and analytical problem- solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision- making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

PROFESSIONAL

SUMMARY

SKILLS ● Maintenance Planning

● Regulatory knowledge

● Personnel Supervision

Teamwork and

Collaboration

●

● Problem-Solving

● Time Management

● Attention to Detail

● Problem-solving abilities

● Multitasking

● Attention to Detail

● Problem-solving abilities

● Multitasking

TRACE SUPERVISOR 08/2018 to Current

Concentrix, Remote

CUSTOMER SERVICE SUPERVISOR 08/2013 to 07/2018

Walmart, Lafayette Georgia

WORK HISTORY

Inbound and outbound calls assisting Callers with locating packages, set up pickups and returns.

●

● Contacting stations for help with packages.

● Empathy for callers who are in distress over issues.

● Locating packages through application for issues with not being delivered.

● Answered questions of new hires and always training on new ways to help others. Inbound and outbound calls upto and sometimes beyond 75 calls while also working created cases.

●

Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.

●

Collaborated with other departments to address recurring customer concerns, improving overall service quality.

●

● Coached employees through day-to-day work and complex problems. Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.

●

TEACHER IV 11/2001 to 07/2013

Family Resource Agency, Rossville Georgia

Assisted Customers with day to day issues, Cashed checks and issued money orders; money grams and returns.

●

● Cashier on front line and departments when needed, Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.

●

Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.

●

Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.

●

Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.

●

● Maintained records for classroom and students ensuring privacy.

● Trained new teacher trainees

● Attending on going trainings to stay up to date on new and yearly Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child's educational journey.

●

● 12 years experience

● Maintained NACYE accrediation to add to p

● CDL for bus classroom maintained for 12 years.

Georgia Northwestern Technical College, Rock Spring Georgia And Online Associate of Arts, Early Childhood Education, 06/2004 EDUCATION

● Honoree of Early Childhood Edu,

● Dean's List 2002 - 2009

● Associate of Business Management 2011

● Associate of Personnel Management 2011

● 1 year studies in Logistics and Business Law

● Awarded Duel Major for Personnel and Business Associates Degree.

Contact this candidate