Customer Service Winston-Salem
Resume:
Shirley Smith
Winston-Salem, NC *****
*******************@***********.***
Professional Summary
Experienced and detail-focused with over 15 years of experience in team management and supervising. Skilled in customer service phlebotomy, hospital operations, and patient care. Demonstrated expertise in employee orientation, evaluation, and medical office and laboratory experience. I have been Passionate about delivering high-quality healthcare services and ensuring efficient operations.Now I am Looking for Gov Tech opportunities
Willing to relocate to: Winston-Salem, NC
Work Experience
Phlebotomistost II
Octopharma Plasma-Durham, NC
April 2025 to Present
Automotive Technician
Valvoline Instant Oil Change-Winston-Salem, NC
August 2023 to November 2023
Oil changes, tire rotations, fluid fill ups, assistance with inspections PC Support Technician
PST LabCorp-Greensboro, NC
February 2023 to August 2023
Phlebotomist
Atrium Health Wake Forest Baptist-Winston-Salem, NC May 2022 to August 2023
· Phlebotomist
· Atrium Health Wake Forest Baptist - Winston-Salem, NC Go out in shifts and collect required specimens using order of draw. Transferred them to laboratory.
Inpatient phlebotomy
1112 Burke Village Ln APT C, Winston-
Salem, NC 27105
SHIRLEY SMITH
Maintain accurate records of collected specimens and ensure proper labeling and identification. Phlebotomist
Ked Plasma-Winston-Salem, NC
May 2022 to May 2022
June 2018
· Performed all aspects of the pheresis procedure and plasma collection, including donor set-up, donor monitoring and donor disconnect.
· In compliance with SOPs and Food & Drug Administration (FDA) guidelines, performs venipuncture on donors to begin pheresis process.
· Evaluated vein performance of the donor to identify possible problems; made necessary corrections in order to expedite donation time and ensure product quality and donor safety. Ensured donor donation process was efficient and made adjustments when necessary to make the process a positive experience for the donor. Educated new donors on the use of therapeutic products made from donated plasma.
· Explained the screening process, the health screening tests performed, the appointment system, donation fees, center policies, proper nutrition and any other information pertinent to the donor. Ensures that all donor questions are answered timely, accurately and professionally.
· Maintained alertness to any reaction by donors and assists with reactions or notifies appropriate staff.
· Used a paper filing system to record incidents that occurred during the pheresis process, such as machine alerts and alarms, volume variances and donor adverse events. Required to perform calibrations and verify that maintenance has been performed Required to respond to and resolve complex equipment alarms or donor issues.
· Created incident documentation, removes and/or replaces equipment from service.
· Monitored donor flow on the donor floor to assure continuous turnover. Alerted the Group Leader or Supervisor of donor flow issues.
· Collect arm samples or whole blood samples from donors for testing Phlebotomist
CSL Plasma-Winston-Salem, NC
July 2021 to May 2022
· Performed all aspects of the pheresis procedure and plasma collection, including donor set-up, donor monitoring and donor disconnect.
· In compliance with SOPs and Food & Drug Administration (FDA) guidelines, performs venipuncture on donors to begin pheresis process.
· Evaluated vein performance of the donor to identify possible problems; made necessary corrections in order to expedite donation time and ensure product quality and donor safety. Ensured donor donation process was efficient and made adjustments when necessary to make the process a positive experience for the donor. • Educated new donors on the use of therapeutic products made from donated plasma.
· Explained the screening process, the health screening tests performed, the appointment system, donation fees, center policies, proper nutrition and any other information pertinent to the donor. Ensures that all donor questions are answered timely, accurately and professionally.
· Maintained alertness to any reaction by donors and assists with reactions or notifies appropriate staff.
· Used a Personal Digital Assistant to record incidents that occurred during the pheresis process, such as machine alerts and alarms, volume variances and donor adverse events. Required to perform calibrations and verify that maintenance has been performed Required to respond to and resolve complex equipment alarms or donor issues.
· Created incident documentation, removes and/or replaces equipment from service.
· Monitored donor flow on the donor floor to assure continuous turnover. Alerted the Group Leader or Supervisor of donor flow issues.
· Collect arm samples or whole blood samples from donors for testing Lead Phlebotomist
Grifols-Winston-Salem, NC
September 2018 to July 2021
Job was bought out by Grifols
Performed all aspects of the pheresis procedure and plasma collection, including donor set-up, donor monitoring and donor disconnect.
In compliance with SOPs and Food & Drug Administration (FDA) guidelines, performs venipuncture on donors to begin pheresis process.
Evaluated vein performance of the donor to identify possible problems; made necessary corrections in order to expedite donation time and ensure product quality and donor safety. Ensured donor donation process was efficient and made adjustments when necessary to make the process a positive experience for the donor. Educated new donors on the use of therapeutic products made from donated plasma. Explained the screening process, the health screening tests performed, the appointment system, donation fees, center policies, proper nutrition and any other information pertinent to the donor. Ensures that all donor questions are answered timely, accurately and professionally. Maintained alertness to any reaction by donors and assists with reactions or notifies appropriate staff. Used a Personal Digital Assistant to record incidents that occurred during the pheresis process, such as machine alerts and alarms, volume variances and donor adverse events. Required to perform calibrations and verify that maintenance has been performed Required to respond to and resolve complex equipment alarms or donor issues.
Created incident documentation, removes and/or replaces equipment from service. Monitored donor flow on the donor floor to assure continuous turnover. Alerted the Group Leader or Supervisor of donor flow issues.
Collect arm samples or whole blood samples from donors for testing Phlebotomist
CSL Plasma-Winston-Salem, NC
May 2018 to May 2018
February 2017 to May 2018
· Performed all aspects of the pheresis procedure and plasma collection, including donor set-up, donor monitoring and donor disconnect.
· In compliance with SOPs and Food & Drug Administration (FDA) guidelines, performs venipuncture on donors to begin pheresis process.
· Evaluated vein performance of the donor to identify possible problems; made necessary corrections in order to expedite donation time and ensure product quality and donor safety. Ensured donor donation process was efficient and made adjustments when necessary to make the process a positive experience for the donor. Educated new donors on the use of therapeutic products made from donated plasma.
· Explained the screening process, the health screening tests performed, the appointment system, donation fees, center policies, proper nutrition and any other information pertinent to the donor. Ensures that all donor questions are answered timely, accurately and professionally.
· Maintained alertness to any reaction by donors and assists with reactions or notifies appropriate staff.
· Used a Personal Digital Assistant to record incidents that occurred during the pheresis process, such as machine alerts and alarms, volume variances and donor adverse events. Required to perform calibrations and verify that maintenance has been performed Required to respond to and resolve complex equipment alarms or donor issues.
· Created incident documentation, removes and/or replaces equipment from service.
· Monitored donor flow on the donor floor to assure continuous turnover. Alerted the Group Leader or Supervisor of donor flow issues.
· Collect arm samples or whole blood samples from donors for testing Reception Technician Reception Technician
CSL Plasma-Winston-Salem, NC
November 2015 to February 2017
Responsible for greeting donors at the plasma collection center and conducting a series of registration procedures to verify donor suitability for the plasma pheresis process. In compliance with Standard Operating Procedures (SOPs), assists qualified donors in completing the screening process. The screening procedures includes but are not limited to: assessing the self- administered health history, answering basic medical questions associated with the donation process, referring donors to medical staff when appropriate and performing health screening procedures such as blood pressure, pulse, weight, temperature. Performs finger stick to obtain sample to obtain donor’s hematocrit and total protein levels.
Educate new donors on the use of therapeutic products made from donated plasma. This includes explaining the screening process, the health screening tests performed, the appointment system, donation fees, center policies, proper nutrition and any other information pertinent to the donor. Ensure that all donor questions are answered timely, accurately and professionally. May be involved in registering applicant and transfer donors based upon completion of appropriate training and operational needs of the center. answer the telephone and answer callers question or transfer call to appropriate staff member.
Maintain alertness and awareness to any reaction a donor may have Ensuring the accurate recording of donor data in the electronic donor information management system Help Maintain a clean efficient work environment and ensures sufficient operating supplies and forms are available as needed. Follow all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. Promote safety in all actions. Maintain confidentiality of all donors Shift Leader/Manager
Taco Bell
June 2012 to June 2015
· Interacting with customers receiving orders, processing sales and monies, and managing customer issues.
· Training and motivating team members.
· Maintaining quality of product.
· Monitoring all service equipment.
· Uncompromising standards in maintaining a clean and safe work environment (per Labor Board and OSHA regulations and Company standards), maintaining a clean parking lot, building exterior, dumpster and boardwalk, including removal of trash within containers to proper dumpster site(s).
· Unloading, stocking and maintaining required inventory level.
· Champions recognition and motivation efforts
· Preparing/making/transporting deposits, preparing proposed labor schedules, product projections, financials for store manager’s review/approval
Crew Member
Taco Bell-Kernersville, NC
July 2010 to July 2010
File Clerk/Receptionist, Clark S Brown & Sons Funeral Home
· File Clerk/Receptionist
· Clark S Brown & Sons Funeral Home
· May 2009 to January 2010
Answer phones and greet clients warmly.
Assist in filing duties.
Perform basic bookkeeping duties.
Compile financial records using a Laptop Reroute calls to appropriate people. Answer inquiries about company. Help organize funeral activities AUG 2023 - DEC 2024
Education
Business Administration Guilford Technical Community College September 2023 to Present
High School Diploma
Winston salem Preparatory Academy
August 2007 to June 2011
Skills
• Driving
• Phlebotomy
• Manufacturing
• Team Management
• Bookkeeping
• Specimen collection / processing
• Delivery driver experience
• Customer service
• Hospital Experience
• Supervising experience
• Laboratory experience
• Construction
• Van driver
• Front desk
• Shift management
• Venipuncture
• Laboratory Experience
• Management
• Reading
• Communication skills
• Medical Office Experience
• Patient Care
• Typing
• English
• Hospital experience
• Assembly
• Geriatrics
• HOBBIES
• Employee Evaluation
• Employee Orientation
• Computer skills
• Patient care
• Vital Signs
• Cash handling
• Vital signs
• Supervising Experience
• Quality inspection
• Leadership
• Team management
• Sales
Certifications and Licenses
Driver's License
CPR Certification
BLS Certification
Non-CDL Class C
July 2023 to January 2028
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