Customer Service Administrative Assistant

Jamie O'Brien

Sorrento, FL ***** 1-407-***-**** ***********@*****.***

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PROFESSIONAL

SUMMARY

Dynamic and dedicated employee with drive and experience providing a superior level of customer service to clients. Bringing forth the ability to properly investigate a situation and diligently resolve issues quickly in accordance with company and regulatory guidelines.

SKILLS • Communication

• Problem solving

• Team work

• Computer proficiency

WORK HISTORY WORK COMP CLAIMS MANAGER 04/2015 to CURRENT Synergy Healthcare (Formally Consulate Healthcare) Maitland, FL

• Evaluate new work comp claims to determine compensability Resolve escalated issues by providing effective solutions in a timely manner

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• Prepared detailed reports on claim and work status for HR review Coordinate doctor appointments, radiology appointments, DME equipment, and IME evaluations for injured workers

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• Request medical records and updated work status' and notate in system

• Maintain appropriate policies, procedures and workflow to compliance

• Managing reserves

• A member of the Employee Assistance fund at the company ADMINISTRATIVE ASSISTANT/CLAIMS ASSOCIATE 04/2012 to 04/2015 Work Comp Strategic Solutions Lake Mary, FL

Answered phones, routing calls, delivering messages to staff and greeting visitors

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Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents

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Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team

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• Maintained inventory of office supplies and placed orders Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency

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• Managed filing system, entered data and completed other clerical tasks

• Assisted coworkers and staff members with special tasks on daily basis J O

SCHEDULING MANAGER 04/2011 to 01/2012

Advanced Dermatology & Cosmetic Surgery Maitland, FL

• Managed a team of 34 scheduling coordinator's

• Templating schedules for 58 provider's

Monitored employee absences and tardiness to ensure adequate coverage for shifts

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Assisted with the recruitment process by conducting interviews and making hiring decision's

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Provided training to new staff on scheduling policies, procedures, and software system's

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• Conducted regular performance reviews of scheduling staff

• Implemented strategies to improve efficiency in the scheduling process CUSTOMER SERVICE MANAGER 04/2007 to 09/2010

Florida Radiology Imaging Maitland, FL

Answered phones, routing calls, delivering messages to staff and greeting visitors

•

Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents

•

Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team

•

• Maintained inventory of office supplies and placed orders Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency

•

• Managed filing system, entered data and completed other clerical tasks

• Assisted coworkers and staff members with special tasks on daily basis EDUCATION Some College

Seminole State College of Florida, Sanford, FL

High School Diploma 06/1995

Lyman High School, Longwood, FL

REFERENCES References available upon request.

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