Customer Service Finance Manager
Resume:
Diedre A. Willig
Rochester, MN **902
Summary:
I will be a strong and invaluable, contributing member to your organization. I am client focused and group oriented. My business acumen, experience, intelligent analytical mindset, interpersonal skills and collaborative nature shows my dedication to professional success. Employment History
2024
Zumbrota Ford
Zumbrota, MN
F & I Manager
Utilized Autosoft DMS, RouteOne, Dealer DMV, among other software programs. Since Zumbrota Ford is primarily a sub-prime dealership, I was also using CAC. My average backend gross was over $2,500. 2022 - 2023
Spectrum
Rochester, MN
SMB OTM
Utilized Zendesk CRM as well as a multitude of other software programs. I established a list of my own leads via cold calling as well as through our given warm leads.My first day on the floor I closed my first sale and was able to surpass Spectrum’s sales expectations on a monthly basis. 2021 – 2022
Subaru of Rochester
Rochester, MN
F&I Manager
Worked with Dealer Track and utilized a comprehensive menu system (Vision) to maximize back end profit and product penetration. Tracked portfolio with lenders to ensure a timely turnaround of all deals. Demonstrated a complete commitment to our sales team in their goals. Was an example of professional morals, ethics and excellent customer service (CSI). *Trained by Mezen Dealership Service 2018 – 2020
Salute Restaurant
Rochester, MN
F&B Supervisor (Server/bartender/room service)
Supervised front and back of house operations. Hired and trained new servers. Provided excellent customer service by responding to requests and complaints with a high level of professionalism. Was liaison between front desk, maintenance and housekeeping. Attended all staff, management, and HR meetings. Continued online training through the Marriott GPX (Guest Experience Platform) training program.
2007 - 2009
CDC Communications,
Kalamazoo, MI
Entertainment News Anchor
“Around Town with Diedre Willig”
Wrote and Produced a weekly entertainment piece focused on highlights in Kalamazoo, Michigan 2005 - 2007
Morries Automotive Group
Minnetonka, MN
F&I Manager
Designed loan products to meet the client’s specific needs. Managed all accounts payables and receivables for the entire automotive group.
Maximized the profit of my department by managing and providing direction to the sales organization
Increased department revenue by over 477% year over year 2002 – 2005
Denny Hecker Toyota & Volkswagen
Inver Grove Heights, MN
F&I Manager/Special Finance Manager led a Finance team that was the first to succeed greater than
$11M in revenue in one year
Promoted to Finance Manager and managed five associates which were responsible for the greatest profit margin in the dealership history
2000 - 2002
University of Minnesota
Minneapolis, MN
Grant Writing Specialist
Successful in being awarded over $5M in grants for the Native American Student Fund 1992 - 2000
Woodlands Wisdom Program
St Paul, MN
Program Associate
Asserted Type II Diabetes prevention throughout the country by the influence of education, awareness, self-efficacy and social support in Native American communities as well as the academic success of Native American undergraduate students.
Education
University of Minnesota, Minneapolis, MN
Bachelor of Science
References
References furnished upon request
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