Operations and Administrative Professional

ANNA G. BENNETT

Simpsonville, SC 828-***-**** **********@*****.***

PROFESSIONAL SUMMARY

Operations and administrative professional with 18 years of experience driving efficiency and collaboration in both established companies and fast-paced startup environments, most recently within a high-growth performance marketing firm. Passionate about designing scalable workflows and fostering cross-functional teamwork that keeps projects on track and teams aligned. Skilled at maintaining schedules, managing deliverables, and proactively mitigating risks, all while ensuring strict budget compliance. Known for adaptability in dynamic environments and an enthusiasm for continuous growth and improvement. As a strong communicator and natural problem solover, I take pride in bringing clarity and operational excellence to complex challenges, helping organizations grow sustainably and smoothly.

SKILLS

•Project Management: Project Management, Process Optimization, Event Planning

•Financial & Administrative: Accounts Payable & Receivable, QuickBooks Software, SOP Development

•Technical & Digital: SAP Experience, CRM Management, Google Workspace, Managed Service Provider (MSP) experience

•HR & Operations: Onboarding & Offboarding Logistics, Cross-Functional Coordination, Internal QA & Compliance Support

WORK EXPERIENCE

Fitz Media Group Dec 2024 - June 2025

Operations Manager Remote / Contract

•Developed and maintained SOPs for internal processes such as campaign setup, billing reconciliation, reporting, and documentation management using Ringba and Everflow to streamline tracking and performance workflows reducing task duplication by 25%.

•Created a Trello-driven onboarding pipeline to align account management, media, and creative teams, and improved first-week client engagement by ensuring all deliverables, contacts, and kickoff steps were completed on schedule boosting team efficiency by 30%.

•Reviewed and redlined the new client MSA’s partnering with legal and finance for C-Level Executives to ensure 100% compliance and reduce contract revision cycles by 10%.

•Streamlined internal IT support by triaging technical issues and escalating advanced requests to the MSP partner, reducing

resolution time for high-level issues by 40% and improving overall company productivity.

•Managed digital communications by creating and distributing email newsletters via MailChimp, updating website content using WordPress, and overseeing social media channels to maintain consistent, on-brand messaging.

Boulevard Consulting Group May 2023 - Nov 2024

Business Support Manager Hybrid

•Oversaw operations for five independently owned franchise brands—Starbucks, Denny’s, The Juicy Crab, Blues Boulevard Jazz, and Interstate Battery—implementing scheduling systems and workflow improvements using tools like Slack and Trello to increase operational efficiency by 12%.

•Acted as the central point of contact between C-level executives, internal teams, and corporate brand partners utilizing HubSpot CRM and Google Workspace to deliver real-time status updates, streamline communication, and manage expectations.

•Analyzed monthly expense reports and reconciled accounts using Excel and QuickBooks to identify cost-drain areas, implementing corrective actions that resulted in $10,000 in annual savings and mitigating financial risks.

•Directed weekly brand meetings to track deliverables and improve cross-brand accountability by 25%, reinforcing a proactive approach to project follow-up.

•Planned and executed multiple corporate events, including a 200-person function, overseeing venue selection, guest communications, catering coordination, on-site logistics, and full-scale setup with a focus on seamless execution and brand representation.

•Managed the transition and vendor account setup of an Interstate Battery distribution center; identified and onboarded three alternative vendors, saving an estimated $15,000 in the first year.

Equity Direct Financial Apr 2021 - May 2023

Executive Assistant Remote

•Administered a master calendar for C-Level Executives, coordinating travel, accommodations, and appointments to support efficient project scheduling and timely task completion.

•Developed presentations, training materials, and regulatory documentation with Powerpoint and Canva to ensure full compliance with evolving state and federal regulations, proactively keeping leadership informed of policy changes.

•Negotiated supply contracts and automated ordering processes to reduce office expenditures by 25%, effectively managing resources under budget constraints.

•Coordinated C-Level Executive meetings across time zones, managing calendars, meeting logistics, and video conferencing setup to ensure alignment of strategic initiatives.

•Oversaw the Zoho CRM database by troubleshooting, updating, and generating reports, ensuring accurate tracking of customer engagement metrics

Kids 'R' Kids Learning Academy Jul 2007 - Apr 2021

Regional Director Greenville, SC

•Implemented Kronos Human Resource Management Software to automate key HR and payroll functions, resulting in a 10% reduction in labor-related costs.

• Reviewed and processed biweekly payroll for 78 employees, ensuring accurate insurance and benefits deductions while maintaining compliance with all regulatory and internal reporting requirements.

•Led the regional transition to a digital tracking platform used by 78 employees and +1200 customers. Reducing office overhead by 15% along with 15% savings in weekly labor costs.

•Compiled comprehensive weekly expense reports and capital expenditure requests, maintaining meticulous project documentation while ensuring adherence to budget constraints.

•Automated time-intensive reporting workflows, delivering over $15,000 in annual savings and boosting data accuracy.

•Compiled and analyzed detailed weekly expense reports and capital expenditure requests, maintaining thorough documentation to support strategic budget compliance.

•Revamped the onboarding and professional development process, launching incentive programs and career advancement pathways enhancing engagement and retention by 15%.

EDUCATION

University of South Carolina Upstate - Spartanburg, SC May 2008

Associates of Arts

CERTIFICATION

Amazon Web Services (AWS) Sept 2022

Certified Cloud Practitioner

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