Customer Service Sales Manager
Resume:
Torinno Edwards
Douglasville, GA *****
**************@*****.***
Professional Summary
Reliable and friendly, quickly learns and masters new concepts and skills. Passionate about helping customers and creating a satisfying shopping experience. Highly energetic, outgoing and detail-oriented. Handles multiple responsibilities simultaneously while providing exceptional customer service.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Willing to relocate to: North Carolina - Georgia
Work Experience
District Sales Manager
Lids-Atlanta, GA
May 2023 to Present
I currently oversee 17 location in and around the Atlanta area. Annual revenue is 16-20 million. I’m responsible for the growth of the district through sales and low audits. District Sales Manager
Lids Sports Group-Raleigh, NC
Present
I have a total of 15 stores I oversee with an annual revenue of around 10-12 million dollars. General Manager/DMIT
Lids-Atlanta, GA
May 2023 to December 2023
I am the General Manager of Lids in Lenox Square Mall in Atlanta,Ga. Since being back with this company I’ve been promoted 3 times in a year.
Store Manager
Lids-LockerRoom-Kennesaw, GA
February 2020 to August 2020
Assistant Store Manager
Lids-Locker Room-Kennesaw, GA
September 2019 to February 2020
Shared product knowledge with customers while making personal recommendations. Built a loyal customer base by delivering excellent service and ensuring that in-demand products were available.
Shuttle Driver
A-National Limo Service.-Atlanta, GA
June 2016 to August 2019
Drove shuttle between Holiday Inn North and Airport up to 24 times per day. Operations Manager
SC Designs-Atlanta, GA
January 2014 to January 2015
I help run the day to day operations of the media company and also managed talent. Customer Service Manager
Food Lion-Charlotte, NC
August 2010 to January 2012
Created order management system for sales and customer service personnel to improve client experience and sales efficiencies.
Filled out documentation and logs each day and created weekly reports detailing activities. Front Desk Agent
The Westin-Charlotte, NC
April 2009 to July 2010
Handled phone calls and routed them to the proper guest or department when the switchboard operator was not available.
Contacted housekeeping services and maintenance personnel regarding problems with guest rooms. Reserved guest rooms over the phone, in person and via computer for travelers and provided confirmations.
Developed a vast knowledge of the local area to provide guests with information about dining options, arts, and culture, sporting events, concerts and shows. Planned itineraries for guests.
Store Manager
Hat World/Lids-Atlanta, GA
October 2007 to March 2009
Shared product knowledge with customers while making personal recommendations. Contributed to merchandising ideas at team sales meetings. Hired, trained and managed a team of 5 associates, including evaluating performance and enforcing disciplinary actions.
Built a loyal customer base by delivering excellent service and ensuring that in-demand products were available.
Oversaw inventory management to minimize waste
Assistant Store Manager
The Buckle Inc-Paducah, KY
February 2006 to September 2007
Replenished merchandise, welcomed customers, responded to questions and maintained the overall presentation of store.
Led teams in the planning, implementation and execution of merchandising and operating initiatives. Ensured proper organization of the store, responded to customer complaints and answered questions in a timely and knowledgeable manner.
Assisted in the overall day-to-day operations of the store including continuous development of effective store associates to achieve desired sales and results. Education
High school or equivalent in Retail Marketing and Management Paducah Area Technology Center-Paducah, KY
August 1999 to December 2001
Skills
• Management
• Retail Management
• Shuttle Driving
• Leadership
• Recruiting
• Event Planning
• Microsoft Office
• Merchandising
• Marketing
• Inventory Control
• Guest services
• Payroll
• Store Management Experience
• Order Management System
• Store management
• Pricing
• Team Management
• fast learner
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