Attention to detail, Reliable, Problem solving

ABHINAV SETHI

Brampton, Ontario

**********@*****.*** 437-***-****

Work Experience

Wipro Solutions Canada: May2024- March 2025

System Administrator

Provided technical support to airport staff, including airline employees, security personnel, and administrative teams.

Troubleshooted hardware, software, and network issues for workstations, kiosks, and baggage handling systems.

Escalated complex issues to corresponding teams if needed.

Assisted cross-functional teams during patch management and issue resolution, system debugging to ensure smooth deployment and minimum downtime.

UBIS ENTERPRISE: Brampton August 2022- December 2023

Customer Service Representative

•Responded customer emails and answered client calls to address queries with shipping, product replacements and issuing refunds.

•Scheduled online meetings with suppliers and merchants regarding product variation and quality standards.

•Intermediary between clients and suppliers, managing communication channels and ensuring timely and accurate exchange of information.

•Resolved disputes and addressed customer inquiries promptly, reinforcing positive relationships and minimizing service disruptions.

•Hands on experience with updating and maintaining data in Microsoft excel.

•Provided tailored solutions to customers facing certain issues such as delivery errors, damaged products.

Kochar Infotech: Amritsar Jan 2019- April 2022

Call Center Representative

•Answered customer inquiries, resolving issues, and providing information about products and services.

•Ensured positive experience by addressing customer concerns professionally and efficiently.

•Identified customer concerns- troubleshooting and offering appropriate solutions or escalating when necessary.

•Assisted customers with account updates, payments, refunds or order placements.

•Updated database with call details, customer information and resolution status. Adhered to safety protocols and procedures to prevent accidents or injuries, including wearing appropriate protective gear, following proper lifting techniques, and reporting safety hazards.

Education

Sri Krishna Devarya University, Ananthapuram

Bachelor of Business Administration-2014

Certifications

Administrative Professional Foundations

Effective Communication Skills for Managers

Key Skill

•Collaborative

•Attention to Detail

•Adaptable

•Proficient with MS-Office

Languages

English, Hindi, Punjabi

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