Patient Care Case Manager
Resume:
Christine Good
Broken Arrow, OK *****
***********@*****.***
Professional Summary
OVERVIEW: Dedicated, performance-driven sales professional with proven ability to develop relationships, surpass growth goals, and produce high-quality results in the business and health-care industry.
Work Experience
Case Manager
NeuroGen Medical-Tulsa, OK
May 2021 to January 2025
Responsible for hands on patient care including evaluations and treatment, conducted consultations and return of findings appointments, presented care plan and financials, obtained all necessary approvals to ensure a smooth transition into treatment, conducted seminars and lunch and learns designed to educate pitential patients.
Patient Consultant
New Leaf Wellness-Tulsa, OK
September 2016 to 2020
Primary responsibility: Presenting information about products and services to potential patients in order to reach product/service goals.
· Meet and exceed sales goals
· Presentations of products and services
· Recruitment of potential patients
· Development of advertising and marketing materials
· Presentation of educational Seminars
Laser Specialist
BA Med Spa-Broken-Broken Arrow, OK
May 2012 to June 2015
Primary responsibility: Providing exceptional patient care through the facilitation of laser services.
· Building employee and patient relationships
· Managing multiple treatment schedules
· Meeting patient retention quotas
· Adhered to safety policies and procedures
Agent Manager
AT&T-Tulsa, OK
January 1997 to 2000
Primary responsibility: Management of AT&T Wireless largest National Retail Channel
· Training employees on equipment and service
· Organization of special events
· Presentation at Sales Meeting
· Creation of National Sales Incentive Program
·
SALES AWARDS: National Retail Outstanding Performer Award, Quarterly Sales Award, Patient Satisfaction Award
Education
Diploma with Distinction in Meditation Instructor
Center of Excellence - Remote
December 2024 to January 2025
Diploma with Distinction in Relaxation Therapy
Center of Excellence - Remote
November 2024 to December 2024
Skills
• Proficient in presentation, writing and/or editing manuals, product promotion and advertising.
• Friendly
• Exemplary customer service.
• Skilled at Excel, Microsoft Word and PowerPoint.
• Can operate independently and as part of a team
• Enthusiastic
• Exceptional written/verbal communication
• Success/Result-Oriented
• Outgoing
• Energetic
• Proven aptitude in problem solving.
• Willing to travel
• Pleasant
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