Systems Analyst Disaster Recovery

Jason Wealth Agbodjah

**** ********** ***, *********, ** 94533 262-***-**** *****.********@*****.***

SUMMARYExperienced Systems Analyst in Backup and Recovery with over 10 years of IT experience in diverse industries. Adept in implementing backup architectures, disaster recovery (DR), and cyber vault solutions using industry-leading tools like Dell Networker, TSM, PPDM, Veeam, Commvault, Avamar, and Cohesity. Strong background in cloud backup (AWS, Azure), compliance, and incident response within regulated environments. Skilled in SQL queries, Linux system administration, and business analysis to improve IT performance and enhance data integrity and support decision-making through metrics-driven insights. Adept at leveraging technical expertise and problem-solving skills to enhance data security and compliance. Proven ability to act as a bridge between technical teams and business stakeholders to deliver effective, data-driven solutions. Adept at using KPIs, stakeholder engagement, and root cause analysis to drive strategic IT initiatives and operational improvements. Active Top Secret Clearance.

SKILLS

Communication & Collaboration: Strong interpersonal skills, team building, stakeholder engagement, Data Interpretation and Presentation, KPI and Metrics Definition.

Technical Proficiency: Backup Exec, DocAve, Commvault Simpana, Veeam, Avamar, PPDM, Data Domain, Dell Networker and Dell Cyber Recovery Vault, IBM Tape Library, Microsoft Data Protection Manager, TSM, TDP-SQL, DPA, Operational Center, Servergraph, Splunk, Windows server, Linux (Red Hat), Ubuntu, CentOS), Unix (AIX), Oracle, DB2, SAP HANA, SAP MaxDB, CRM and ERP System.

Compliance & Management: SOX Compliance, MS Project, business process improvement, Incident and Change Management ITIL processes, Data reporting and Governance.

Cloud & Virtualization: AWS S3, Azure Backup, virtualization technologies, VM Management, Data reporting and Recoveries, Cloud Monitoring, Backup and recovery in AWS.

Troubleshooting: Exceptional problem-solving abilities, hands-on experience with various backup/restore applications, Data Security, Agile Methodology, Business Intelligence, Stakeholder Management and Data Validation, Active Directory, Group Policy, DNS/DHCP, SCCM, SNOW, Remrdy, Patch Management, File server Management.

EDUCATION

MBA, Project Management, Liberty University, Lynchburg, VA, June 2015 – May 2017

Bachelor of Science in Business Administration, Major: Management Information Systems, Chicago State University, Chicago, IL, August 2010 – May 2012

EXPERIENCE

Companion Data services (TM Floyd & Company) – Columbia, South Carolina 2022 – Present

Data Protect Admin

Administered enterprise-level backup infrastructure (TSM, Actifio), ensuring data protection and availability

Created workflow documentation and collaborated with process owners to identify inefficiencies in data protection procedures

Designed Excel-based dashboards and reports to provide visibility into SLA compliance, recovery success rates, and data availability

Deployed and maintained Avamar, TSM, and Actifio agents across multiple server environments

Managed Windows and Linux servers used for enterprise backup infrastructure

Performed OS-level patching and automated monitoring scripts using Bash and PowerShell

Automated backup tasks, reducing manual efforts and improving efficiency by 30%

Developed and tested disaster recovery plans, conducting regular drills, enhancing preparedness

Implemented and monitored backup policies, achieving 99.9% data integrity compliance

Piloted Cohesity backup solution, providing strategic recommendations to management.

Conducted detailed data analysis to support business operations and strategic planning

Created and maintained reports to monitor business performance and identify improvement areas.

Assisted in the development of data models and algorithms to enhance operational efficiency.

Collaborated with security teams to enforce role-based access control (RBAC) and encryption.

Perform backup and disaster recovery testing to meet compliance and business continuity requirement.

Developed a reporting system that improved decision-making processes across the organization.

Worked with SNOW software for ticket management.

Pacific Gas & Electric (InfoSys) – Fairfield, California 2020 – 2022

Backup Admin

Worked as a contractor (Infosys) for Pacific Gas and Electric for 2 years as a backup admin.

Conducted data analysis to identify trends and improve backup processes, resulting in 20% increase in efficiency.

Presented technical findings in business-friendly language to support executive decision making

Worked directly with non-technical business units to collect backup and recovery needs, translated into actionable system changes

Used SQL to extract and analyze backup metadata for SLA tracking and audits

Utilized Linux commands and logs for issue diagnosis and recovery performance tuning

Conducted business analysis to support backup capacity planning and process improvement

Managed and planned Dell Data Domain upgrades, PPDM, Avamar, TSM, ensuring seamless integration and minimal downtime

Managed Dell Networker backup environments to support enterprise data protection needs.

Led PPDM and Avamar migrations, enhancing data protection capabilities

Managed PPDM backups and restores.

Configured and optimized backup polices SAL profiles and protection storage using PPDM and Avamar

Successfully migrated enterprise backup from legacy systems to Dell Networker, reducing storage cost.

Provided training, troubleshooting, technical advice, and direction to team members, fostering collaborative and knowledgeable team environment

Monitored backup and recovery operations, analyzed existing strategies, and implemented improvements that enhanced data security and integrity

Developed and executed a comprehensive disaster recovery plan that reduced potential data loss by up to 90%.

Evaluated new backup technologies and validated reports and SLAs, contributing to adoption of innovative solutions that improved system performance

Revised internal procedures for daily activities and various unit projects, eliminating inefficiencies and streamlining operations.

Evaluated software products to determine compatibility with existing systems

Worked with Remedy software for ticket management.

Participated in after-hour call rotations, resolving 98% of critical incidents within the service-level agreement.

Pacific Gas & Electric (TCS) – Fairfield, California 2018 – 2020

Backup Admin

Worked as a contractor (TCS) for Pacific Gas and Electric for 2 years as a Backup Admin.

Managed IBM Tivoli Storage Manager (TSM) backup server and upgrades. Automated monitoring processes, stabilizing environment and reducing incident response time by 25%

Conducted business process reviews to identify opportunities for automation and optimization

Partnered with project management and business units to define data classification standards for compliance tracking

Ensured SOX compliance, mitigating potential audit issues Initiated and implemented disaster recovery procedures, ensuring company's preparedness for data loss scenarios.

Delivered Tier 2 and Tier 3 support for problem identification, diagnosis and issue resolution.

Orchestrated integration and communication of software upgrades.

Monitoring and troubleshooting of backup failures, ensuring compliance with RPO/RTO objectives.

Optimized backup performance by implementing deduplication and reducing backup windows.

SC Johnson – Racine, Wisconsin 2012 – 2018

Privately held American global manufacturer of household cleaning, storage, and insect control products.

Backup/Storage Admin

Led transition projects for backup software, improving system performance and reliability

Led OS-level migrations and server replacements for end-of-life systems

Reduced operating costs by 15% through migration of obsolete storage platforms to Isilon

Supported Active Directory and DNS configurations for backup servers

Served as single point of contact for all global regional backup and storage communications, providing 24/7 on-call support for data backup and restoration

Piloted and directed global rollouts of new software (Microsoft data protection), managing regional backups and SharePoint sites

Managed large-scale initiatives involving transition of backup software to new platforms, ensuring smooth integration and minimal disruption

Led rollout of Commvault Simpana to replace existing backup platform, resulting in 25% increase in backup efficiency and 30% reduction in data retrieval time

Promoted to Sr Associate – Infrastructure & Operations for exceptional performance.

SC Johnson – Racine, Wisconsin Summer 2011

Summer Intern

Built internal tables in business warehouse (BW) and administered SAP/BW archiving.

Archived ODS (shipment delivery Items) data to nearline storage

Led an offshore resource to develop an ABAP program to update data in an ODS.

Developed and maintained project plan.

Communicated with the BW development team and made a final presentation about “Space Management” to the Information Technology team.

Walmart – Alexandria, VA 2008 – 2010

Overnight Inventory Associate and Stock Clerk/ICS Associate – Team Leader

Optimized inventory management, leading to 10% reduction in stock discrepancies

Contributed to development of new systems and stocking procedures to improve overall stock organization and management

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