Administrative Assistant Customer Service

Robyn DiMartino

E-mail: **************@*****.***

Phone: 706-***-****

Versatile professional with over Thirty years’ experience in providing administrative, accounting, sales, and customer service practices.

Skills:

• Administrative

• Accounts Receivable

• Accounts Payable

• Customer Service

• Sales/Marketing

Computer Skills: Microsoft Word, Windows, Power Point, Publisher, Adobe, Word Perfect, Excel, Outlook, Access, Time Slips, Quick Books, and several accounting software programs that were in house programs.

• Proficient in operation of all office equipment and procedures.

• Quick Books

Experience:

Walmart 10/2023-present

Associate

Overnight stocking shelves in my department-unloading freight from pallet putting it in designated location on shelf- bringing down any items from top shelf to designated location making sure all freight is in an orderly fashion in designated location. Communicating with management as needed with any features etc. Ingles Market 06/14/23-10/1/2023

Cashier Hiawassee, Ga.

Assisting customers with checking their groceries out processing the groceries through the cash register and scale for totals, bagging groceries, processing payment, and making change. Keeping the area clean and neat Lance Trucking 04/13/23-04/24/23

Accounts Receivable Representative Blue Ridge, Ga. I was in training the whole time it was using account receivable principles using their software and industry methods. The girl that was training me decided to stay and not leave. United Community Bank 11//22-12//22

Contact Center Specialist Blairsville, Ga.

Assisted customer on the phone with their account information. Self Employed 10/2015-8/2022.

Tri-State Area Ga., N.C. & Tenn.

Robyn DiMartino Housekeeping Services LLC.

I implemented process and procedures to be used in the field and office to assure quality control standards. Implemented my own business model to assure quality control standards in the office -effective, efficient systems that work for me and my customers with a focus on expansion of the commercial side into different areas in Ga. N.C. and Tennessee as well opening new locations in other states.

• Built from the ground up.

• Maintain a Five- star review since opened.

• Built my customer List from 0-300

• Bootstrap my own business from beginning to present.

• Maintain quality control standards in the field and office. Various Temporary / Seasonal / Contract Positions 09/2008-06/2015 Fort Lauderdale, Fl. Georgia

• Administrative – word, excel, outlook, invoicing, correspondences, phones, organization of files, filing, contracts, proposals, bids, spreadsheets, data entry, mail, simultaneous projects going on at the same time, etc.

• Accounts Receivable/Payable- quick books, payroll, deposit, petty cash, reconciling, reports, marketing reports, collections, billing etc.

• Customer Service – assisting customers in different industries with their accounts.

• Hospitality-guest services, housekeeping- Enola Mountain Retreat, Burger King, Americlean LLC., Sodexo,

Duct Masters Inc.

Air Condition Contracter 10/2007-09/2008

Office Manager Fort Lauderdale, Fl.

Fort Lauderdale, Florida

• Accounts Receivable- invoicing, reconcile customer accounts, apply payment, report running, credit card machine, deposit, approvals for credit for payment,

• Collections- making calls for collections on delinquent accounts, sending invoices, making payment arrangements.

• Accounts Payable- matching invoice to payment writing check processing for signing.

• Administrative- supporting the owner and outside sales reps-proposals, bids, letters, correspondences, trucks, all account receivable and payable files, company files, human resources files-employees etc., meeting agendas, minutes, policy and procedures sign off, mail, all proceeding paper work for job files, permits, scheduling jobs, phones, after hour phones, reorganization of side room for meeting and lunch room, all business licenses up keep, safety data sheets, inspections, creating and putting manuals together for projects, etc.

• Sales/Marketing- Created marketing material for projects brochures, letters, fliers, putting packets together for projects-creating various projects for commercial and residential clientele, going to various company and municipalities website to sign on for vendor relations. Doing mail mergers, calling for advertising in various magazines and commercials, creating excel spreadsheets for various projects. Outside sales Delivering the marketing packets for projects, calling to set up meeting to meet with clients and delivery brochures and marketing material Organization, arranging, marketing material and equipment for home show event, working the home show.

• Customer Service- Assisting all customers with their needs, meeting with customers and clientele to discuss services, problem solving if needed customer remains happy. Various Temporary/Seasonal 02/2002-10/2007

Projects

Went back into the education industry until 2003-worked with the summer camp and preschool programs as previously worked from 1985-1991 & from 1999-2000.

• Administrative – word, excel, outlook, invoicing, correspondences, phones, organization of files, filing, contracts, proposals, bids, spreadsheets, data entry, mail etc.

• Accounts Receivable-invoicing, payroll, deposit, petty cash

• Customer Service – assisting customers with their accounts –assisting customers in retail environment. East Coast Supply

Roofing Supply Distributor 8/1991-8/1994-8/1997-8/1998 Administrative/Accounting/Sales/Customer Service 08/2000-02/2002 Miami/Fort Lauderdale, Florida

• Administrative-all incoming calls transferring to department needed, taking messages, mail, putting invoices in alphabetical filing, numerical and then filing in cabinets, invoices, credit card processing, check processing, order entry, supported the vice president, outside sales executives and department managers assisted with scheduling of trucks material safety data sheets etc.

• Accounts Receivable- Billing, report running, payroll, tile payroll, deposit, petty cash, reconciling customer accounts.

• Accounts Payable-matching vendors invoice to GL code and sending for payment.

• Inside sales/customer service- Entering customers’ orders in the system in a timely manner with the purchase of roofing supplies by phone, fax, and inside sales counter, processing payments. calling vendors to find out on the availability, cost, and how long before we can receive materials, checking our warehouse for inventory, giving samples if needed, communication with vendors for orders and samples, making sure purchase orders are in process with vendor, making sure customers provide purchase orders when needed, assisting with pricing on orders and projects.

• Met all deadlines- daily, weekly, monthly, quarterly, and yearly.

• Business expansion-assisted with moving our Miami location into a larger office and warehouse. Barnett Bank

Financial Institution 09/1994-05/1995

Sales & Service Associate Hollywood, Florida

Bright Horizons Preschool/Motorola Childcare 06/1999-08/2000 Preschool Plantation, Florida

Lead Counselor/Floater

Children’s World 1987-1991

Preschool Fort Lauderdale, Fl.

Counselor/Teacher

Mothers Choice/Children’s Choice 1985-1987

Preschool Fort Lauderdale, Fl.

Teacher Assistant

Education

Northeast High School 1985-1989

Fort Lauderdale, Fl.

• High School Diploma

Broward College/Summers off 08/1998-08/2001

• Fifty-one credits Coconut Creek, Fl.

• Psychology

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