Patient Care Clinical Support
Resume:
Samantha Thaxton
**** ******* ******, ********** ** 15204 412-***-**** ******************@*****.***
Objective
Passionate about helping others improve and succeed, I bring a diverse skill set in patient care, team leadership, and coaching. I am dedicated to creating an environment of support, collaboration, and growth, whether in clinical settings or customer service roles. My goal is to continue growing in leadership positions where I can make a positive impact on both individuals and teams.
Experience
Clinical Support Team Lead
Dentsply Sirona
April 2023 – Present
Lead and manage a team of 9 specialists, ensuring the team meets or exceeds performance and quality goals on a quarterly basis.
Provide guidance and feedback on performance through regular 1:1 syncs and team-wide coaching sessions.
Monitor team performance using tools such as Calabrio and Salesforce, ensuring metrics and KPIs are achieved.
Offer individual case support, troubleshoot challenges, and provide recommendations for improvement.
Ensure accurate tracking of time off, time corrections, and payroll issues through ADP.
Implement quality assurance coaching to ensure the team remains aligned with updated policies and standard operating procedures (SOPs).
Foster an engaging and supportive work environment by ensuring team members' feedback is heard and acted upon.
Create detailed reports in Salesforce for tracking individual and team progress toward metric goals.
Collaborate with other departments to ensure timely and clear communication of policy updates and procedural changes and take ownership of implementing them within deadlines.
Senior Clinical Support Specialist
Dentsply Sirona
January 2022- April 2023
Provided outstanding clinical support for customers utilizing Salesforce and Teams.
Provided effective communication with customers, the clinical support team, and across departments was essential.
Helped support leadership with teams’ questions to best support the customers.
Collaborated on meetings to support our team with new ways to improve our company and our customers overall experience.
Skills & Abilities
Leadership & Coaching: Proven ability to lead teams, provide feedback, and drive performance to meet goals. Experience in coaching and mentoring individuals to ensure both professional development and job satisfaction.
Communication: Strong interpersonal skills developed through years of field ministry and patient interactions. Able to convey complex information clearly to both individuals and groups.
Invisalign & Orthodontics Expertise: Deep knowledge of Invisalign procedures, including case management, patient care, and clinical procedures.
Team Collaboration & Cross-Department Communication: Skilled in collaborating across departments to implement policy changes and ensure team alignment.
Data Tracking & Reporting: Proficient in using Salesforce and Calabrio for tracking metrics and creating reports.
Customer Service & Patient Care: High level of experience in handling patient inquiries, managing care schedules, and providing personalized service.
References
Miranda Hall
Kylie Bogoevski
(720) 618- 2529
Contact this candidate