Customer Service Manager

John Alegbe

*******@*****.*** • +1-346-***-**** • Houston, TX

SUMMARY

Dynamic Customer Service Manager who leads diverse teams to achieve company goals. Customer service professional dedicated to effective team management and customer satisfaction. Ambitious Customer Service Manager experienced in managing complex projects and driving productivity improvement. Customer service professional dedicated to effective team management and customer satisfaction.

EXPERIENCE

Southwestern Railway-London, UK, Train Guard (London Waterloo) Apr 2018 - Dec 2024

Follow all rules and regulations of the Railway and the company for safety; Providing first-class customer services to passengers both onboard and at stations: Ensuring the safety of all on board passenger train services;

Providing Customer services and travel advise to passengers; Sales and checking tickets on board train services; Providing a link between the Route Controller and the driver; Helping with the Coupling and Detachment of Train units. Performing service recovery duties during disruptions; Carry out Emergency protection and evacuation, when needed ; Ensure prompt and safe dispatch of passenger Trains Done Brothers Ltd-London, UK, Assistant Sales manager (Herne Hill ) Sep 2017 - Apr 2018

Customer services;

Sales/Translation of bets;

Training of new recruits

Responsible for for safety of self, staff and the public. Ensuring location is drug-free and closed to under-age presence. Deal with Customer complaints to find a resolution Metro care Home Services, LONDON-London, UK, Support Care Worker { Liquidated} Jun 2017 - Sep 2017

Duties:

● Take part in rehabilitation and treatment programs and services.

· Assist patients with their needs, particularly in hygiene.

· Maintains and provides daily records of patients' physical condition.

· Detects patients' behavior by observing their activities and behavioral patterns. The Youth Church, Redeemed Christian Church of God-Houston, TX, Vocational Youth Trainer May 2016 - Apr 2017

Responsibilities:

Providing a bridge between parents/guardians and their wards, counseling teenagers and Young adults Mentoring for success

Organizing and executing youth programs.

VIRGIN TRAINS WEST COAST LTD- London, Greater London, TRAIN MANAGER Oct 2010 - Apr 2016

LONDON EUSTON NATIONAL RAIL STATION

· Investigated and resolved customer enquiries and complaints in an empathetic manner.

· Met all customer call guidelines, including service levels, handling time, and productivity. Solved unresolved customer issues.

· Carried out emergency evacuation and protection of people and property when there was a need VIRGIN TRAINS WEST COAST LTD- London, Greater London, REVENUE PROTECTION OFFICER (TEAM LEADER) Apr 2008 - Sep 2010

LONDON EUSTON NATIONAL RAIL STATION

Main responsibilities:

· Investigated and resolved customer enquiries and complaints in an empathetic manner.

· Responded promptly to enquiries and requests from prospective customers.

· Strong leader of customer support staff.

· Assumed ownership of team productivity and managed workflow to meet or exceed quality service goals. John Alegbe - page 1 of 2

· Carried out security checks to maintain a safe environment for staff and members of the public.

· Scheduled staff shifts to cover peaks and lulls in customer enquiries. SOUTHWEST RAILWAY-London, Greater London, GATELINE ASSISTANT Oct 2007 - Mar 2008

SOUTHWEST TRAINS LTD - CLAP HAM JUNCTION STATION

● Effectively monitored and managed electronic ticket barriers at Clapham Junction, Vauxhall, and Waterloo National Rail stations.

· Provide regular information about tickets, travel, and locations to the travelling public

· Responded promptly to enquiries and requests from prospective customers

· Facilitated Inter-departmental communication to provide effective customer support. POSTMASTERS INTERNATIONAL PLC-LAGOS, NG, FIELD OPERATIONS MANAGER Jun 2002 - Sep 2007

NIGERIA

● Supervised and executed Point-of-sale events for clients like Cadbury, MTN, and COWBELL.

· Led Branding team to major cities in Nigeria, to execute "Hello" Branding for MTN Nigeria

· Managed the day-to-day activities of event crew.

· Liaised with Clients concerning event execution and management EDUCATION

Anglia Ruskin University, England, UK

Bachelor of Science in Health and Social Care • Sep 2020 - Jul 2024

· Advocacy in Healthcare

· Safeguarding (Vulnerable)

· Leadership modules

· Patient-centered care

· Healthcare business

· Occupational safety

UNIVERSITY OF LAGOS (MANAGEMENT AND INFORMATION TECHNOLOGY CENTRE) HND in Physics, Mathematics, Government, Religious Studies, English Language • Mar 2001 - Jul 2004 RANSOME KUTI MEMORIAL GRAMMAR SCHOOL

GCSE in Physics,Chemistry,Biology,Mathemmatics,English language,Christian Religious Knowledge,Economics and Government • May 1982 - Jun 1987

LICENSES & CERTIFICATIONS

Mental Health First Aid

Issued Jun 2025 - Expires Jun 2028

CPR Certification FirstAid Certification

St John Ambulance London • Issued Aug 2023 - Expires Aug 2025 PERSONAL TRACK SAFETY

Issued Feb 2018 - Expires Dec 2024

driver's license

SKILLS

People mentoring • Microsoft Word • Administrative experience • Customer Service • Writing skills • etiquette • Conflict management • Phone Etiquette • Time management • Human Resource John Alegbe - page 2 of 2

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