Help Desk Information Technology

Liam Q Dillingham

**** ******* ******, ***** ******, NM 88008

****.**********@****.***

(760) 616 - 4005

Initiative to accomplish tasks

Time management

Self-Motivation

Three years of help desk experience

Read and write in Spanish

EXPERIENCE

August 2015 to October 2017

Information Technology Specialist, U.S. Army Camp Humphreys, South Korea

Cross-Trained individuals in my squad to operate equipment.

Operated and trained fellow soldiers on Windows operating systems including Windows 7, 8.1 and 10 while on the help desk.

Maintained sensitive equipment valued up to $100,000 dollars and maintained 100% inventory of equipment on a weekly basis.

October 2021 to December 2021

Information Technology Intern, Whatcom Transit Authority Bellingham, Washington

Learned fundamentals of Civilian Help desk responsibilities.

Given project to enroll all Android Devices into Microsoft Intune and create configuration profiles and compliance profiles from scratch for entire organization.

Using Microsoft Intune, I created a running inventory system for Android Devices within the organization.

February 2023 to February 2024

NOC Technician, StarTouch Broadband Bellingham, Washington

Diagnosing MPLS circuits, backhaul point to point licensed radio links, multipoint unlicensed links including from radio brands, Ubiquiti, Aviat, and Dragonwave.

Programming licensed and unlicensed radios for both new site development and on the fly radio replacements.

Answering phones, helping customers, diagnosing residential, business, and enterprise circuits for outages, stability and frame packet problems.

Providing support for Field Technicians with on site repairs and installations.

March 2024 to October 2024

Communications Specialist, Mono County IT Bridgeport, California

Oversaw installation of P25 radios for several local emergency agencies.

Kept inventory for one million dollars’ worth of equipment.

Coordinated and worked with outside contractors to resolve various communication and networking issues to trouble shoot and repair physical cable problems.

Oversaw and assisted with the maintenance of a variety of technical service records and documentation.

TRAINING AND CERTIFICATES

U.S. Army Information Systems Analyst Course, Fort Gordon Georgia 794 hours.

Associate of Applied Science, Computer Information Systems, Whatcom Community College, Bellingham Washington.

Cisco Certified Network Associate.

PROFESSIONAL REFERENCES

Jeremy Noone, Whatcom Transit Authority

Bellingham, Washington

*******@*******.***

(360) 331 - 3947

First Sergeant (Retired) Devon Legare, U.S. Army

Camp Humphreys, Pyongtaek South Korea

***********@*****.***

Jordan Jacobson

Ferndale, Washington

****************@*****.***

(360) 441 – 6699

Dave Gallegos

Mammoth Lakes, California

(562) 279 – 6871

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