Client Support Representative

MUZAFFER ANSARI

*********@*****.*** • 815-***-****

Lake in the Hills, Illinois, USA

Dynamic Client Support Representative with over 8 years of diverse experience in customer service and technical support, dedicated to enhancing client satisfaction and operational efficiency. Proficient in leveraging Microsoft Office tools to streamline processes and improve service delivery. Demonstrated ability to thrive in challenging environments, utilizing problem-solving skills to address client needs effectively. Committed to fostering strong relationships with clients while navigating complex support scenarios. Eager to contribute expertise to a forward-thinking organization focused on customer success.

Career Experience

Client Support at Kyndryl

December 2021 — September 2024

As a Client Support Representative at Kyndryl, the role involved delivering specialized assistance to clients, ensuring their technical inquiries and issues were resolved efficiently. This position required a deep understanding of client needs and the ability to communicate effectively with various stakeholders. Collaborating with internal teams to enhance service delivery was essential for maintaining high standards and client satisfaction. The focus was on building long-term relationships through proactive support and problem-solving.

•Achieved a 98% client satisfaction rate through timely and effective issue resolution.

•Developed training materials that improved onboarding processes for new team members.

•Played a key role in identifying system improvements that enhanced service workflows.

Help Desk Support. at CRS Group Corp / Scientific Games

August 2014 — January 2022

In the capacity of a Customer Service Representative at CRS Group Corp / Scientific Games, the primary responsibility was to engage with customers, addressing their concerns and inquiries with precision. This role involved multitasking in a fast-paced environment while ensuring that customer interactions were handled with care and professionalism. Developing a thorough understanding of products and services offered was crucial for providing accurate information and solutions.

•Successfully managed over 60 customer interactions daily, maintaining a high level of service quality.

•Implemented feedback mechanisms that improved service processes based on customer insights.

•Contributed to the development of a knowledge base that streamlined support operations.

Desktop Support at Kelly IT Resources/Blue Cross Blue Shield

February 2013 — August 2014

As a Desktop Support technician for Kelly IT Resources at Blue Cross Blue Shield, the focus was on providing technical assistance and support for desktop systems. The role required diagnosing hardware and software issues while ensuring minimal disruption to users. Strong communication skills were essential for guiding users through troubleshooting processes and providing training on new systems and updates.

•Resolved technical issues for over 200 users, enhancing overall operational efficiency.

•Conducted training sessions that improved user proficiency with new software applications.

•Collaborated with IT teams to implement system upgrades and enhancements.

Education

Bachelor of Science, August 1993 — June 1997

Elmhurst University

Areas of Expertise

● Teamwork

● Microsoft Office

● Client Support

● Problem Solving

● Fast Learner

● Ability to Work in a Team

● Technical Support

● Service Delivery

● Ability to Work Under Pressure

● Effective Time Management

● Customer Service

● Communication Skills

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