Customer Service Administrative Assistant

MARIA MILCZAREK

Everett, MA

********@*******.*** 781-***-**** Linked.com/in/MMilczarek

SUMMARY OF QUALIFCATIONS

Effective Professional bringing highly organized, efficient support, plus diplomacy and a strong work ethic, discreetly handling critical and sensitive information with confidentiality and trust. Excellent time management and multi-tasking skills, prioritizing workloads with energy and focus in fast-paced environments. Strong interpersonal qualities liaising across all department levels and interfacing professionally with external parties.

Meeting Facilitation Proficiency in Microsoft Office Interpersonal Relations

Correspondence Production Training Vendor Relations

Status Report Preparation Team Leadership Customer Service SELECTED ACHIEVEMENTS.

Systematically trained new hires through department functions, processes, getting them up to speed and highly effective in a short period of time.

Created working relationship with newly acquired off shore vendors. Developed communications with new vendors, while creating a highly detailed process documentation

Managed simultaneous production of several high stakes projects, insuring communication between departments, resolving scheduling and work flow issues, and bringing projects to completion with $1M profit. PROFESSIONAL EXPERIENCE

Catholic Charities Family Child Care, Malden, MA December 2023-Present ADMINISTRATIVE ASSISTANT

Greet and direct clients and visitors.

Ensure employees and visitors are signing in and out of the daily building visitor/employee logbook.

Answer and direct phone calls in a pleasant and timely manner.

Accept package and mail deliveries, receive and distribute incoming mail.

Prepare mailing and ensure timely delivery of outgoing mail to post office as required.

Maintain office supplies and place orders with prior supervisory approval.

Maintain organized files, community center contact information, documents and data base systems.

Oversee the upkeep of meeting rooms, order food and beverage as needed.

Prepare invoices in a timely and efficient manner. Hamilton Wenham Veterinary Hospital,

South Hamilton, MA September 2020 to December, 2023 RECEPTIONIST/CUSTOMER SUPPORT

Creating excellent customer service

Manage telephone calls, directing calls and taking messages

Schedule appointments and coordinating with doctor schedules

Maintain client and patient charts and records

Prepare charts and profiles for new patients

Open orders, invoice and receive payments

Assist pharmacy and retail sales.

VCA Animal Hospital, Wakefield, MA September 2016 to September 2019 RECEPTIONIST/CUSTOMER SUPPORT

Client service function; creating excellent customer service

Generate, create and explain fee estimates for treatment and surgery

Accurately communicate medical and surgical information

Handle customer complaints, answer questions

Manage telephone calls, directing calls and taking messages

Schedule appointments and coordinating with doctor schedules

Maintain client and patient charts and records

Prepare charts and profiles for new patients

Open orders, invoice and receive payments

Assist pharmacy and retail sales.

DeColores Book & Gift Store, Salem, NH July 2015 to September 2016 CUSTOMER SERVICE

Gift selection consultant, provide customer display design.support in choosing study materials, inventory control.

Pearson Publishing, Boston, MA August 2008 to March 2015 PROJECT MANAGEMENT SPECIALIST

Managed and coordinated the production of a large number of educational titles for high stakes projects.

Created new process for reprint titles and their digital components.

Created schedules and assisted in keeping departments on track for projects

Worked with offshore and domestic vendors

Scheduled meetings, took minutes of meetings and processed reports on status

Coordinated and maintained status reports on various departments ensuring that each department was on schedule, on budget and would meet deadlines, occasionally readjusting schedule when necessary

McDougal – Littell, a division of Houghton Mifflin, Boston, MA 1999 to 2008 SENIOR PRODUCTION COORDINATOR

Managed a team of 10 and the production of multiple educational book titles.

Worked closely with management and vendors to revise and streamline process to cut costs.

Managed production of high quality, educational material Including internal and external scheduling, quality control, tracking and budgeting

Documented and initiated processes

Created and implemented production schedules, and coordinated them with other departments, requested quotes from prepress vendors. EDUCATION and TRAINING

Diploma, Fashion Illustration – New England School of Art and Design, Boston, MA

Completed several courses in Graphic Design and Visual Communication, Northeastern University, Boston, MA

TECHNOLOGY

Microsoft Office Suite; Word, Excel, Powerpoint DropBox

Dashboard Microsoft Project

Google Chrome PCS and InSite.

Sharepoint,

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