Benefits Coordinator Customer Service
Resume:
Phone 312-***-****
*****************@*****.***
Joanne Washington
Summary of Qualifications & Work Experience:
VCNA – Benefits Coordinator
Ensure employees obtain health benefits – US Employees
Verify employee information is accurate and up to date
Review and update all change request from HR managers for employee specific related issues
Review benefit package with employees
Walk each employee thru the benefit package
Assist with enrollment and follow up issues
Process Life Claims
Process all Pension Claims
Guide Retiree’s through the process of Retirement Benefits
Monthly reconciliation and payment of all health benefit invoices
Weekly reporting of all benefits related accounting to Shared Services, Canada and HR (BCBS, TASC, HAS)
Life Claim Processing
FMLA, STD, HSA
Open Enrollment, Passive and Active
Work with third party insurance company to ensure employees are in accurately and timely entered the system
Assist with all special projects and events (Wellness Fair, Biometric Screening & Retirement)
Create PPT for Retirement, Pension and Onboarding
2/2021-5/2023 Quickbooks Online Remote
Tech Expert Advisor
Product specific guidance
Assisting with billing, refunds, payments accounts
Reviewing statements, reports and bank account updates
Customer service
Escalate tickets to the proper department
Completion of Task in Salesforce
11/2016-08/2020 Carnivale Restaurant Chicago, IL
Controller
Involved in all aspects of the restaurant and banquet accounting. This includes reconciling daily sales, reconciling cash, forecasting, labor reporting, and preparation of budgets. Also responsible for all month end closing entries and financial statement preparation as well as all month end reporting. Reconciles all balance sheet accounts, A/P, General Ledger account reconciliation, food and beverage inventories, preparing and paying monthly state and city taxes.
HR Manager
Weekly payroll processing: Dayforce Ceridian
Manage and guarantee disbursement of weekly payroll, including benefits and irregular payments. Resolving all payroll issues, oversee all Charge Tips and Service Charges are calculated and allocated properly and accurately. Guarantee all job codes, wages and compensations are paid correctly
Implement effective HR policies to ensure all practices are in compliance with labor laws and employment regulations
Recruit, interview and onboard new employees
Execute and process employment terminations
Employee investigations and discipline
Maintain employee personnel files
Leave of absence (including maternity leave and injury)
Overview of Employee Benefits
Working with third party insurance company to comply with employee needs
OSHA compliance
Ensure Covid19 Safety Procedures
Increased employee retention by rigorously maintaining a positive work environment.
Performance Management, ensuring evaluations are done regularly and fairly
Created incentive programs to support and embrace diversity.
Workers Comp and Injury Reports.
Talent Management and all Employee Relations.
Resolving staff conflict through communication and compassion
Employee Holiday party
Compensation updates and status
06-2011-09/2014 Metropolitan Clubcorp Chicago, IL
Staff Accountant
Responsible for onboarding new hires
Maintain accurate and up-to-date HR files, documentations and records
Compensation updates
Planning and execution of company events
Ensure completion and accuracy of daily process at POS
Reconcile daily sales and cash report
Member dispute Resolution
Distribute weekly financials to department heads
Process daily member payments
Accounts Payable & Receivables
Manage petty cash and cash bank procedures
Bad debt calls and collections
Vendor reconciliation
Review membership applications for completeness and assurance with program /legal
Miscellaneous office manager responsibilities
Maintaining employee files
Performing Background Checks and sending I9s
Monthly billing
10/2002 – 06/2011 House of Blues Chicago, IL
Income Auditor
Software:
M3, Oracle, Geac, Citrix, Ultipro, Hotschedules, Aloha, Dayforce Ceridian, kronos, Quickbooks, TASC, HAS, Salesforce, MicroSoft, Excel
Education
2013 - 2015 Kaplan University Davenport, Iowa
Masters of Arts in Teaching
1996-1999 Chicago State University Chicago, IL
Bachelor of Arts
References: Upon Request
Contact this candidate