Customer Service Account Manager

Summer Hynes

661-***-**** *******@*****.***

Experience:

AmTouch Dental Supply, Valencia Ca

****-****

Receptionist

2004

Answered incoming calls for the office staff including sales, accounting, purchasing and executives.

Greeted guests and vendors.

Picked up mail, and sorted and delivered internally.

Assistant to Sr. Acct Manager 2004-2006

Answered sales calls incoming and assisted with all paperwork

Questions for customers.

Overflow for all other sales staff

Sales Account Manager 2006-2019

Sales of Dental supplies to dentists and practices throughout The US. With a 1.2 M territory

Cold Calls as well as regular standing orders.

Worked close with Dental Supply vendors.

Comprehensive knowledge of entire catalog of products.

Work with purchasing, accounting, and warehouse to assure the customer was satisfied

Customer Service Success Manager 2009-2023

Check and assign web orders for account managers

Handle tickets on Jira for reps (submit, create labels (UPS) for RMA'S and email to customers, apply credits and adjustments for customers, update dental licenses, cust account updates and adjustments, using sage

In charge of live web chat for website

Check emails for customer service

Email or fax free good invoices to manufacturers using Salesforce and Sage

Create reorder product tags for customers

Trade shows in California and San Antonio, TX

Training conference for NDC in Nashville, TN

Send reminders on accts with usable credits

Follow-up on backorders and allocated items for account managers on Tableau

Education/Training

Sage Accounting Software

Tableau

Salesforce

Excel proficient

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