Data Entry Customer Service
Resume:
Lisa Smith
Brenham, TX
*********@*****.***
Willing to relocate: Anywhere
Work Experience
Career Advisor
Workforce Solutions
April 2022 to Present
An experienced Career Advisor with a strong background in case management, communication, and customer service. Skilled in data entry, and time management, with proficiency in the MS Office Suite. Key Experience:
Career Advisor at Workforce Solutions:
• Manage customer career exploration and established employment goals.
• Advocate for customers and leveraged resources for effective support.
• Provide professional employment counseling and organized career events.
• Assist with financial aid applications and scholarship eligibility, ensuring operational efficiency. Core Competencies:
• Case Management
• Customer Service
• Interviewing
• Data Entry and MS Office Suite Proficiency
Financial Aid Customer Support Specialist
July 2021 to April 2022
• Understand Financial Aid Documents: Familiarized with the types of financial aid documents needed, such as the FAFSA, scholarship applications, and income verification forms. This will enable you to guide customers accurately.
• Provided Clear Guidance: When customers inquire about financial aid or scholarships, provide step- by-step instructions on how to complete applications, what documents are required, and any deadlines they need to be aware of.
• Customer Service Skills: Utilize active listening and empathy to understand each customer’s unique situation. Respond to inquiries promptly and professionally, ensuring that customers feel valued and understood.
• Data Entry Accuracy: Maintain meticulous records of customer interactions, applications, and documentation. This will help track the progress of applications and assist in determining eligibility for scholarship funding.
• Eligibility Assessment: Develop a clear process for reviewing applications and documents to assess eligibility for scholarships. Be prepared to communicate the criteria used for eligibility to customers.
• Follow-Up: After initial assistance, follow up with customers to ensure they have all the necessary information and support as they complete their applications.
• Training and Resources: Stay updated on financial aid policies and scholarship opportunities. Participate in training sessions and utilize available resources to enhance your knowledge and service capabilities. Education
Bachelor of Science in Psychology (not completed)
University of Phoenix-Online Campus
August 2009 to August 2010
Associate in Psychology
University of Phoenix-Online Campus-Phoenix, AZ
January 2008 to July 2009
Skills
• Case management
• Data entry
• Communication skills
• Microsoft Office
• Time management
• Customer Service
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