Customer Service Social Worker
Resume:
NAVDEEP
KAUR
*****.******@*****.***
Kent, WA 98030
Motivated Social Worker with comprehensive knowledge of social justice issues and systems affecting marginalized communities. Passionate about developing and facilitating programs to support communities in need. Collaborative and analytical advocate builds strategic partnerships, advocate for clients, and advance change for communities in need.
Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.
PROFESSIONAL SUMMARY
SKILLS
Patient documentation
compliance
•
Cognitive behavioral therapy
expertise
•
• Family therapy, Clinical services
• MS Excel expert
Customer service, Active
listening
•
• Data entry, Client relations
Documentation, Team
development, Data collection
•
Flexible work schedule, Time
management, expertise, Strong
multitasking,Passenger assistance
•
Sheldon High School
Sacramento, CA
Grand Canyon University
Phoenix, AZ • Expected in 03/2026
Master of Science: Social Worker
Washington State University
Pullman, WA • 07/2023
Bachelor of Science: Psychology
Scarmento City College
Sacramento, CA • 05/2021
Associate of Science: Social
Behavior
EDUCATION
Sound Behavioral Health - Clinical Social Work Intern Auburn, WA • 04/2025 - Current
True North Therapy LLC - Master of Social Work Intern Tacoma, WA • 02/2024 - 10/2024
Southwest Airlines - Customer Service Agent
SeaTac, WA • 07/2023 - 10/2024
WORK HISTORY
Increased client engagement by tailoring therapeutic approaches to individual needs and strengths.
•
Continuously sought supervision and feedback from experienced colleagues to refine clinical skills and ensure quality care for clients.
•
Collaborated with multidisciplinary teams to coordinate care, ensuring comprehensive services for each client.
•
Evaluated client progress regularly through ongoing assessment tools, adjusting treatment goals as needed for optimal outcomes.
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• Organized clinical documentation, treatment plans, and referrals. Developed strong rapport with clients and their families, fostering trust and open communication.
•
Advocated for clients in various settings such as schools, courts, or medical facilities to ensure access to necessary services.
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Educated clients on community resources available for ongoing support and assistance.
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Facilitated group therapy sessions for diverse populations, promoting emotional growth and healing.
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Maintained strict confidentiality in accordance with ethical guidelines and legal requirements of the profession.
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Attended weekly team meetings with supervisors to discuss cases and review best practices.
•
Interviewed clients to assess needs and determine most suitable needs and services.
•
Assisted customers with special needs, offering personalized support throughout their travel experience.
•
• Managed a high level of inbound and outbound customers.
• Handled disruptions such as denied boarding or oversold flights Consunmes River College
Sacramento, CA • 05/2021
Associate of Science: Psychoology
And Criminal Justice
Qatar Airways - Airline Customer Service Agent
SeaTac, WA • 01/2022 - 06/2023
Foothills Medical Centre - Behavior Technician
Kent, WA • 01/2021 - 01/2022
Kadiant - Behavior Technician
Sacramento, CA • 03/2016 - 09/2019
Air India - Airline Customer Service Supervisor
San Francisco, CA • 06/2014 - 12/2017
calmly and professionally while finding alternative solutions for affected passengers.
Delivered clear announcements over the PA system, communicating important flight updates to all passengers.
•
Provided exceptional service at ticket counters, booking flights and processing payments securely.
•
Provided exceptional customer service with empathetic listening and effective problem-solving skills.
•
Managed passenger boarding process, maintaining orderliness and timeliness during busy periods.
•
Kept up-to-date on flight schedules to provide accurate information for travelers seeking assistance.
•
Handled escalated customer complaints professionally, implementing solutions that addressed concerns adequately.
•
Maintained calm under pressure while managing stressful situations involving delayed or canceled flights.
•
Provided one-on-one support to clients with autism spectrum disorders, addressing unique behavioral needs.
•
Implemented crisis intervention strategies when necessary to maintain a safe environment for both staff and clients alike during high-stress situations.
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Enhanced client progress by implementing individualized behavior intervention plans.
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Promoted positive behaviors by reinforcing desired actions and effectively addressing challenging issues.
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Worked as part of collaborative team to address changing needs of children and families.
•
Adapted therapy materials as needed to meet the unique needs of each individual client, ensuring optimal engagement during sessions.
•
Developed strong rapport with clients and their families, fostering trust and open communication throughout the therapeutic process.
•
Monitored client progress to provide continued guidance and consistent feedback to families.
•
Assisted in the creation of visual supports and schedules for clients, enhancing daily routines and transitions.
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• Coached employees through day-to-day work and complex problems. Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
•
Maintained up-to-date knowledge of company products and services, effectively communicating changes to the team for seamless customer support.
•
Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
•
Carmichael Food Mart - Manager
Carmichael, CA • 12/2012 - 05/2014
Cross-trained existing employees to maximize team agility and performance.
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Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
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Managed and motivated employees to be productive and engaged in work.
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• Accomplished multiple tasks within established timeframes. Maintained professional, organized, and safe environment for employees and patrons.
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Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
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English
Full Professional
Hindi
Full Professional
Punjabi
Native or Bilingual
LANGUAGES
VOLUNTEER WORK
Communicated with staff members to stay informed about volunteer opportunities and events.
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Promoted environmental awareness with educational workshops and hands-on activities.
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Collaborated with other nonprofit organizations to develop joint initiatives that benefited the broader community at large.
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• Coordinated food drives for improved local food bank stock levels. Strengthened community bonds, participating in interfaith dialogues and events.
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Boosted donations to organization by strategizing and executing fundraising events.
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