Support Specialist Administrative Assistant

Lorraine Thibodeau

Administrative Support Specialist

*******************@*****.*** 403-***-**** Calgary, AB Core Strengths

● Accurate, high-volume entry

and organization of digital

and paper files using

modern systems.

● Clear, courteous, and

efficient interaction with

clients and coworkers across

phone, email, and in-person

settings.

● Skilled in MS Office, Google

Suite, SAGE Accounting, and

FOIP-compliant systems.

● Fast learner who thrives in

contract roles, quickly

adjusting to new teams,

systems, and expectations.

● Experienced in documenting

procedures and improving

efficiency through internal

training guides and system

transitions.

● Trusted with confidential

information and known for a

strong moral compass in

sensitive environments.

Professional Experience

Administrative Support Specialist - Rockwell

Automation (INCONMA LLC) May 2025 - to present

Moving furniture, chairs, tables to training room. Sorting and organizing copy room supplies. Removing outdated electronics and boxes for recycling, greeting visitors, meeting with couriers for pickups and drop offs, replying to office requests and emails. Picking up and distribution of mail, main contact for all office related matters. Administrative Assistant - PepsiCo (MaxSys Staffing and Recruiting), Calgary, AB 2 month contract (2022) Delivered reliable scheduling and clerical support to the branch manager; processed waybills accurately

and coordinated order booking and inventory to

maintain smooth daily operations.

Junior Estimator - Morrison Homes (Friday Professional Group), Calgary, AB 2 month contract (2025)

Accurately and efficiently filed over 6,000 quotes and repriced 500+ housing documents using Timberline

and SAGE Accounting software.

Administrative Assistant - R. Thibert (MaxSys Staffing and Recruiting), Calgary, AB 1 month contract (2022) Handled all front-line communication with clarity and professionalism; arranged couriers, tracked inventory, and coordinated timely office supply orders to

support team efficiency.

Administrative Assistant - Gov. of Alberta, Children and Family Services (Friday Professional Group), Calgary, AB 6 months contract (2023–2024)

Streamlined daily data imports of 100–200 files by applying process efficiency and digital accuracy;

supported smooth system transitions and trained

team members to adopt updated workflows with

confidence.

Data Entry Clerk - Connect First Credit Union, (Executive Solutions), Calgary, AB 3 month contract (2021–2022) Entered high volumes of member data with speed

and precision using the SPARK system in Microsoft

Teams, contributing to team-wide accuracy and

workflow consistency across a 20-person unit.

Merchandising Representative - Cabela’s and Bass

Pro Shops (Kelly Services), Calgary, AB 5 month contract (2023) Used visual merchandising and customer insight to

design sales-boosting displays; ensured accurate

processing of returns, credit memos, and document

submissions through strong attention to detail and workflow accuracy.

Customer Service Representative - ONE Transport

Group, Calgary, AB1 year, 3 months (2018–2020)

Resolved 70+ daily customer inquiries by delivering clear, solution-focused support; provided accurate shipping estimates and tracked logistics across phone and email channels to ensure smooth order flow.

Recruiter MaxSys - MaxSys Staffing and Recruiting, Calgary, AB 1 month contract (2023)

Conducted intake interviews with clarity and empathy to assess client needs; organized candidate files for easy team access and delivered consistent front-line service across in-person, phone, and email channels. Legal Assistant & Document Specialist - Masuch Law LLP, Calgary, AB 1 year, 10 months (2015–2017)

Produced high-quality legal correspondence and

invoices by transcribing dictation with accuracy and upholding firm standards in formatting, clarity, and compliance.

Receptionist Express - Whissell Contracting (Express Contracting), Calgary, AB 1 month contract (2023)

Maintained a high-functioning front desk by managing calls, mail, supply inventory, and visitor tracking with precision and professionalism to support daily office operations.

Education & Certificates

Humanities 103 & 105 – St Mary’s University, Calgary, AB (2019–2020) Communications Management – University of Calgary (1989–1990) Human Behaviour in Organizations – University of Calgary (1988–1989)

Contact this candidate