Customer Service Appointment Setter

THERESA BRECHEEN

Dayton, TX *****

******@***.***

+1-936-***-****

Work Experience

Inbound/Outbound Call Center Representative

Computershare Fund Services-Dayton, TX

February 2025 to May 2025

1. Inbound calls for proxy voting for stock companies. 2. Outbound calls for proxy voting for stock companies. 3. Email support.

4. Chat support.

Customer Service Representative

DENNIS Uniform-Dayton, TX

February 2024 to August 2024

Temporary position assisting Dennis Uniforms customers via Phone/Chat/Email during their peak season. Outbound Chart Retrieval Agent

Datavant-Dayton, TX

September 2023 to February 2024

1. Outbound calls to Dr's offices, Hospitals and Pharmacies to retrieve medical records for insurance companies.

2. Email support.

3. Chat support.

4. Using call scripts.

5. HIPAA training.

Remote Appointment setter

Petsmart-Dayton, TX

December 2022 to February 2024

Remote full time position as a Customer Service Representative and Appointment Setter for Petsmart Grooming services.

Data Processer Remote

Maximus Federal Services-Remote Dayton, Tx

February 2022 to December 2022

Data Processing, working with FEMA for hurricane victim assistance. Owner and Operator

TBBE Inc-Dayton, TX

March 2003 to June 2018

1. Online bath & body retail business. I ran the business entirely. Product production, shipping, customer service and the accounting for the business.

Education

Certification 2 year in Computer Science

Lee College-Baytown, TX

January 1999 to March 2002

Skills

• Microsoft Windows

• E-commerce

• 10+ years Appointment Setter

• Computer science

• Typing

• Front desk

• Customer service

• People skills

• Help desk

• Live chat

• Time management

• Remote CSM

• English

• 10+ years Data Processing

• Troubleshooting

• Windows

• Computer Science (10+ years)

• Sales

• Appointment setter

• CRM software

• Remote access software

• Data processing

• Computer skills

• Order entry

• Conflict management

• Microsoft Office

• 10+ years

• Phone etiquette

• Data collection

• RA1

• Hospitality

• Documentation review

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