Customer Service Front Desk
Resume:
Valencia Dukes
Fort Worth, TX *****
***************@*****.***
Professional Summary
Efficient and dedicated food service professional with 8 years of experience in the retail and healthcare industries. Proven expertise in food preparation, customer service, and patient care, consistently ensuring high-quality standards and customer satisfaction. Skilled in operating kitchen equipment and maintaining cleanliness in compliance with health regulations. Holds a Food Handler Certification, emphasizing commitment to safety and quality in food service environments. Work Experience
Front Desk Associate
Malibu Jacks-North Richland Hills, TX
May 2025 to Present
• Atour guide
• Help customers at the front desk and greet them as they come in
• Help the customers on their way out to get the gifts from the gift shop Deli/Bakery Associate
Walmart-Fort Worth, TX
November 2024 to May 2025
• Prepared and cooked a variety of deli items, including sandwiches, salads, soups, and hot entrees
• Maintained cleanliness and sanitation standards in food preparation areas, adhering to health department regulations
• Decorated cakes and pastries according to customer requests, ensuring high quality and attention to detail
• Safely operated bakery equipment including mixers, ovens, decorating tools, and utensils
• Assisted in the preparation of doughs, batters, fillings, and frostings for cakes and pastries Assembly Line Worker
Madea's Home Down Cooking-Everman, TX
March 2023 to December 2024
• Assembled food products according to specific guidelines and recipes.
• Ensured food items are assembled with accuracy and consistency.
• Operated assembly line machines and tools for food preparation and packaging.
• Inspected food products for quality, ensuring they meet safety and hygiene standards.
• Assisted in setting up production lines and prepare ingredients for processing. Home Health Aide
Grace Unlimited Home Health Care-Irving, TX
June 2020 to January 2022
• Provided compassionate and personalized care to patients in their homes, ensuring their comfort and well-being
• Assisted with daily activities such as bathing, dressing, grooming, and medication administration
• Maintained a clean and safe environment for patients by regularly sanitizing equipment and living areas
• Supported patients with mobility issues by assisting with transfers, ambulation, and exercises as prescribed by healthcare professionals
Cashier/Customer Service
Walmart-Fort Worth, TX
October 2014 to January 2020
• Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
• Maintained a high level of product knowledge to effectively assist customers with their questions and concerns
• Managed a high volume of incoming calls and emails, consistently meeting or exceeding response time goals
• Resolved customer complaints in a professional manner, finding appropriate solutions to ensure customer loyalty
Team member
Amazon Fulfillment Associates-Haslet, TX
August 2018 to September 2018
• Efficiently picked and packed customer orders according to order specifications
• Performed quality checks on incoming products to ensure they meet company standards before stocking them in the warehouse
• Assisted in loading and unloading trucks, verifying shipment quantities against delivery documents
• Followed safety protocols and maintained a clean work environment at all times
• Operated forklifts and other equipment to safely transport goods within the warehouse Education
High school or equivalent
Oscar dean wyatt high school-Fort Worth, TX
August 2006 to May 2010
Skills
• Patient Care
• Pallet Jack
• Communication skills
• RF Scanner
• Customer service (5 years)
• Materials handling
• Order picker
• Cash Handling (5 years)
• Loading
• Picker Packer
• Shipping & Receiving
• Caregiving
Certifications and Licenses
Food Handler Certification
January 2024 to December 2025
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