Customer Service Operations Management

Diego Alvarez

Cranston, RI 401-***-**** ******************@*****.***

SUMMARY:

Finance and Accounting double major with a minor in Economics with strong analytical and financial skills, supported by coursework in quantitative analysis and operations management. Proven leader with sales, coaching, and customer service experience, recognized for teamwork, time management, and bilingual communication abilities.

EDUCATION:

Bachelor of Arts - Finance and Accounting, Minor in Economics, University of Rhode Island, Kingston, RI Expected: 2027

CERTIFICATIONS:

Mortgage Loan Originator Exam (In-progress) Expected: July, 2025

RELEVANT COURSEWORK:

Personal Finance Applied Statistics Quantitative Marketing Principles Building Better Business Financial/Managerial Accounting Business Quantitative Analysis Operations and Supply Chain Management Macroeconomics

●Developed skills in data analysis, financial literacy, teamwork, and strategic business planning, with knowledge in financial/managerial accounting, operations management, macroeconomics, and quantitative analysis to support decision-making and optimize business processes

KEY SKILLS:

Bilingual: Fluent in English and Spanish Leadership and Team Management Multitasking

Interpersonal Communication Team-Oriented and Collaborative Customer Service and Sales Experience Time Management and Organization

EXPERIENCE:

Branch Manager, Vector Marketing February 1st, 2025- Present

●Achieved over $20,000 in sales, consistently surpassing targets and driving revenue growth.

●Led weekly team meetings, fostering motivation, sharing sales strategies, and improving team performance.

●Provided on-call support for representatives, enhancing their product knowledge and boosting confidence in customer interactions.

●Lead office management and operations, ensuring a smooth workflow and efficient processes.

●Responsible for hiring, training, and leading a team of representatives.

Waiter, Newport Creamery November 2022- August 2023

●Provided attentive table service, ensuring timely food delivery and a positive dining experience for customers.

●Engaged customers in conversation, enhancing their experience and building rapport to encourage repeat visits.

●Collaborated effectively with team members to maintain a smooth and efficient workflow during busy shifts.

●Strengthened communication and interpersonal skills, contributing to a welcoming and customer-focused environment.

Volunteer, Cranston Animal Shelter June 11th 2024- Present

●Provided animals, such as cats and dogs, with adequate physical and mental activity.

●Assisted in keeping kennels clean and in filling them with food and water.

●Helped in the search for homes for animals that were in the shelter.

Volunteer Coach, Clcf March 2022- October 2022

●Coached and mentored youth athletes (ages 9-13), teaching soccer skills, fostering sportsmanship and teamwork.

●Planned and conducted practice sessions, tailored to improve individual skills and team dynamics.

●Built strong rapport with players and parents, enhancing communication and trust within the team.

●Collaborated with coaching staff to create a supportive and positive learning environment.

●Strengthened leadership and people skills, positively impacting young athletes' growth and confidence.

AWARDS:

Dean’s List Vector Marketing’s President Club Member of Sigma Chi Fraternity References Available Upon Request

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