Customer Service Representative
Resume:
ASHLEE HERNANDEZ
Crosby, TX *****
️ *****************@*****.***
---
PROFESSIONAL SUMMARY
Dedicated and personable Customer Service Representative with a strong background in administrative support, phone etiquette, and client communication. Proven ability to manage confidential information, resolve customer concerns, and maintain professionalism in remote environments. Known for exceptional multitasking, time management, and problem-solving skills. A fast learner with a passion for helping others and creating a positive customer experience in virtual or phone-based settings.
---
SKILLS
Remote customer service
Conflict resolution
Clear verbal & written communication
Bilingual: English & Spanish
Call handling & phone etiquette
Appointment scheduling
Time management & multitasking
Office & digital correspondence
Data entry
Email & chat support
Confidentiality & professionalism
Adaptability in fast-paced settings
Calendar and document management
---
WORK HISTORY
Secretary
Ruben's Lawn Service – Remote/On-site
2024 – Present
Delivered excellent phone-based customer service, resolving concerns and booking appointments
Managed confidential records and maintained accurate digital files and calendars Scheduled client appointments, handled follow-ups, and maintained ongoing communication Responded to inquiries via phone and email, ensuring clear and professional correspondence Maintained task lists and reports while supporting daily business operations remotely
---
EDUCATION
Medical Assistant / Administrative Assistant
Everest Institute — Austin, TX
Graduated: February 2015
High School Diploma
LBJ High School — Austin, TX
Graduated: 2013
Contact this candidate