Service Technician Customer
Resume:
LS
LEON SULLIVAN
************@*****.*** 260-***-**** New Braunfels, TX 78130 WWW: Bold Profile Skilled automotive service technician with background in diagnosing, repairing, and maintaining diverse types of vehicles. Experience includes hands-on expertise with the latest diagnostic tools and technology, ensuring efficient troubleshooting and repair work. Strengths encompass strong problem-solving skills, adeptness at mechanical repairs, and familiarity with electronic systems in modern vehicles. Contributed to improved customer satisfaction through timely and accurate service delivery in previous roles.
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Vehicle inspection
Engine diagnostics
ADAS compliance
Brake inspection
Parts replacement
Electrical troubleshooting
Fluid checks
Technical communication
Customer service
Inventory management
Team collaboration
Safety compliance
Problem solving
Time management
Training and mentoring
Coolant flush
Vehicle realignment
Exhaust systems repair
Written communication
Electrical system maintenance
Drivetrain and axle installation
Diagnostic assessment
Engine overhauls
Tire mounting and balancing
Customer satisfaction
Transmission repair
Safety protocols and procedures
Preventative maintenance
Verbal and written communication
Coolant system control
Fuel systems
Quality assurance
Vehicle modifications
Multitasking and organization
Mechanical aptitude
Air conditioning systems
Professionalism
Inventory auditing
Hardworking and dedicated
Replacing parts
Quality control analysis
Changing oil
Tire balancing
Schematic reading
Sensor operation
Preparing work orders
Computerized diagnostics
Optimizing engine performance
Alignments experience
Diagnosis and repairs
Astech Plano, TX
Service Technician
06/2020 - 10/2024
Conducted scans of vehicles to identify operational issues. Performed pre-scan and post-scan evaluations for thorough analysis. Inspected vehicles for necessary ADAS safety equipment compliance. Compiled detailed reports on vehicle conditions and findings. Calibrated instruments to maintain accuracy within specified tolerances. Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
Summary
Skills
Work Experience
Provided support and guidance to colleagues to maintain a collaborative work environment.
Diagnosed mechanical problems using specialized computer software and diagnostic tools.
Attended technical training courses when available to increase knowledge base.
World car kia New Braunfels, TX
Technician
06/2019 - 06/2020
Repair cars and trucks
Communicated effectively with customers about repair progress and costs involved.
Maintained a clean working environment at all times. Conducted scheduled maintenance services such as oil changes, tune-ups, and filter replacements.
Identified recurring problems reported by customers in order to develop solutions that prevent future occurrences.
Operated a variety of shop equipment safely and efficiently. Reviewed brakes and assessed whether pads needed replacement, discs should be turned or other service requirements.
Replaced defective parts with new or reconditioned parts following manufacturers' instructions.
Christian Brothers Automotive San
Antonio, TX
Service Technician
03/2019 - 05/2019
Auto repairs and diagnostic services
Communicated effectively with customers about repair progress and costs involved.
Demonstrated knowledge of applicable safety procedures while performing repairs.
Conducted scheduled maintenance services such as oil changes, tune-ups, and filter replacements.
Identified recurring problems reported by customers in order to develop solutions that prevent future occurrences.
Operated a variety of shop equipment safely and efficiently. Aligned wheels using special alignment equipment and wheel-balancing machines.
First chioce auto and tire Elkart, in
Automotive Technician
08/2018 - 03/2019
Executed auto repairs and resolved customer issues promptly. Repaired vehicles per manufacturer specifications by replacing worn parts including brakes, wheel bearings, and spark plugs. Demonstrated exceptional customer service skills while addressing automotive needs.
Identified recurring problems reported by customers in order to develop solutions that prevent future occurrences.
Removed, replaced, balanced and rotated new or used tires to maintain on-road safety
Utilized scan tools to diagnose drivability concerns on gasoline powered cars and trucks.
Diagnosed mechanical problems using specialized computer software and diagnostic tools.
Honda of san marcos San Marcos, TX
Automotive Technician
09/2018 - 01/2019
Service and diagnostic services
Demonstrated knowledge of applicable safety procedures while performing repairs.
Identified recurring problems reported by customers in order to develop solutions that prevent future occurrences.
Replaced defective parts with new or reconditioned parts following manufacturers' instructions.
Completed simple and advanced repairs according to specifications for brakes, exhaust and electrical systems.
Aligned wheels using special alignment equipment and wheel-balancing machines.
Followed established guidelines for troubleshooting and diagnosing various types of automotive systems.
Evaluated vehicle schematics to assess required parts and order accordingly.
Removed, replaced, balanced and rotated new or used tires to maintain on-road safety
Displayed excellent customer service skills when interacting with customers regarding their automotive needs.
Diagnosed mechanical problems using specialized computer software and diagnostic tools.
Utilized infrared engine analyzers, compression gauges and computerized diagnostic devices to test vehicle components and systems. Gurley Leep Automotive Group
Mishawaka, IN
Automotive Technician
01/2017 - 04/2018
Full service auto repair
Repaired vehicles according to manufacturer specifications by replacing worn parts such as brakes, wheel bearings, and spark plugs. Communicated effectively with customers about repair progress and costs involved.
Demonstrated knowledge of applicable safety procedures while performing repairs.
Identified recurring problems reported by customers in order to develop solutions that prevent future occurrences.
Replaced defective parts with new or reconditioned parts following manufacturers' instructions.
Aligned wheels using special alignment equipment and wheel-balancing machines.
Maintained certifications and completed training on systems and components.
Improved function of engines by replacing spark plugs, fuel filters and defective sensors.
Removed, replaced, balanced and rotated new or used tires to maintain on-road safety
Tested automotive systems such as brakes, steering, suspension, transmission and engine performance.
Diagnosed mechanical problems using specialized computer software and diagnostic tools.
Performed drive ability tests on vehicles after repairs were completed. Kept team in compliance with shop and manufacturer specifications for repairs and maintenance services.
Utilized infrared engine analyzers, compression gauges and computerized diagnostic devices to test vehicle components and systems. Performed routine maintenance including oil changes, tire rotations, and brake pad replacements.
Assisted in the diagnosis of complex electrical issues using appropriate test equipment.
Performed minor maintenance services, including gasket replacements, coolant flushes and tune-ups.
Trained and guided employees on correct methods for performing different repairs and maintenance services.
Inspected vehicle engines and other components to identify potential issues.
Belle Tire South Bend, IN
Automotive Technician
12/2015 - 01/2017
Conduct auto repairs and resolve customer complaints Repaired vehicles according to manufacturer specifications by replacing worn parts such as brakes, wheel bearings, and spark plugs. Communicated effectively with customers about repair progress and costs involved.
Adhered strictly to company policies concerning quality control standards. Conducted scheduled maintenance services such as oil changes, tune-ups, and filter replacements.
Identified recurring problems reported by customers in order to develop solutions that prevent future occurrences.
Cooperated with other technicians from different disciplines to achieve optimal integration.
Operated a variety of shop equipment safely and efficiently. Replaced defective parts with new or reconditioned parts following manufacturers' instructions.
Completed simple and advanced repairs according to specifications for brakes, exhaust and electrical systems.
Aligned wheels using special alignment equipment and wheel-balancing machines.
Followed established guidelines for troubleshooting and diagnosing various types of automotive systems.
Maintained certifications and completed training on systems and components.
Adjusted headlights for proper alignment per customer request. Improved function of engines by replacing spark plugs, fuel filters and defective sensors.
Removed, replaced, balanced and rotated new or used tires to maintain on-road safety
Tested automotive systems such as brakes, steering, suspension, transmission and engine performance.
Maintained garage safety protocols to meet regulatory and company expectations.
Diagnosed mechanical problems using specialized computer software and diagnostic tools.
Fox and fox frames Fort Wayne, IN
Auto Technician
09/2015 - 12/2015
Full service auto repair
Tested components and systems using infrared engine analyzers, compression gauges and computerized diagnostic devices. Completed necessary paperwork for each job accurately and efficiently according to company policy.
Performed troubleshooting and diagnostic procedures to locate source of malfunctions.
Replaced defective parts such as spark plugs, air filters, fuel injectors, and alternators.
Reviewed work orders to determine the nature of problems reported by customers before beginning repairs.
Reviewed brakes and assessed whether pads needed replacement, discs should be turned or other service requirements.
Maintained accurate records of all service performed on customer vehicles. Ensured that all tools were properly stored after use in order to maintain a safe working environment.
Removed old oil, replaced filters, and added correct amounts of fluids. Demonstrated a thorough understanding of various makes and models of cars through ongoing training courses.
Developed in-depth understanding of automotive systems and components to complete fast and accurate repairs.
Conducted comprehensive safety inspections of vehicles prior to any repairs being made.
Adjusted and repaired systems to meet manufacturers' performance specifications.
Conducted test drives before and after repair services. Monitored inventory levels of spare parts in the workshop stockroom to ensure adequate supply availability at all times.
Tested engine, safety and combustion control standards to comply with state vehicle requirements.
Cleaned and lubricated chassis components such as steering linkage assemblies and universal joints.
Performed minor maintenance services, including gasket replacements, coolant flushes and tune-ups.
Conferred with customers to obtain descriptions of vehicle problems and discuss work or future repair requirements.
Followed manufacturer guidelines when replacing parts or making adjustments on customer vehicles.
Installed new tires on customer vehicles following manufacturer's guidelines for size and pressure ratings.
Tomkinson jeep dodge Fort Wayne, IN
Automotive Technician
03/2014 - 08/2015
Service work and recalls
Repaired vehicles according to manufacturer specifications by replacing worn parts such as brakes, wheel bearings, and spark plugs. Communicated effectively with customers about repair progress and costs involved.
Demonstrated knowledge of applicable safety procedures while performing repairs.
Evaluated vehicle schematics to assess required parts and order accordingly.
Adjusted headlights for proper alignment per customer request. Tested automotive systems such as brakes, steering, suspension, transmission and engine performance.
Maintained garage safety protocols to meet regulatory and company expectations.
Performed drive ability tests on vehicles after repairs were completed. Kept team in compliance with shop and manufacturer specifications for repairs and maintenance services.
Auto Truck Group Roanoke, IN
Installer
04/2013 - 02/2014
Installed radio and rail gear and safety equipment Removed systems and fixtures to prepare for replacements. Utilized a variety of hand and power tools to cut, shape, and fit materials for installation.
Ensured work area cleanliness and safety, preventing accidents and maintaining a professional environment.
Assembled and mounted electronic equipment following technical guidelines and safety standards.
Participated in ongoing training to stay updated on new installation techniques and product developments.
Performed troubleshooting to diagnose and resolve system issues. Mounted and connected mechanical and electrical equipment according to specifications.
Adjusted, connected, or disconnected wiring, piping and tubing to complete repairs and installations.
Configured and tested installed systems, ensuring functionality meets customer and manufacturer specifications.
Reviewed blueprints and manufacturer manuals before beginning installation and repair work.
Documented installation processes and outcomes, providing detailed reports to management and clients.
TUFFY AUTO SERVICE CENTER Fort
Wayne, IN
Automotive Technician
02/2007 - 03/2013
Full service and management responsibilities
Repaired vehicles according to manufacturer specifications by replacing worn parts such as brakes, wheel bearings, and spark plugs. Communicated effectively with customers about repair progress and costs involved.
Adhered strictly to company policies concerning quality control standards. Demonstrated knowledge of applicable safety procedures while performing repairs.
Identified recurring problems reported by customers in order to develop solutions that prevent future occurrences.
Welded, soldered and fabricated parts to complete skilled services. Monitored shop equipment to maintain safe working condition. Operated a variety of shop equipment safely and efficiently. Reviewed brakes and assessed whether pads needed replacement, discs should be turned or other service requirements.
Aligned wheels using special alignment equipment and wheel-balancing machines.
Followed established guidelines for troubleshooting and diagnosing various types of automotive systems.
Maintained certifications and completed training on systems and components.
Adjusted headlights for proper alignment per customer request. Improved function of engines by replacing spark plugs, fuel filters and defective sensors.
Utilized scan tools to diagnose drivability concerns on gasoline powered cars and trucks.
Removed, replaced, balanced and rotated new or used tires to maintain on-road safety
Maintained garage safety protocols to meet regulatory and company expectations.
Collaborated closely with colleagues across departments such as sales, finance and accounting.
Tested components and systems using infrared engine analyzers, compression gauges and computerized diagnostic devices. Used service skills and technical knowledge to ascertain issues and provide swift, successful resolutions.
Followed up with customers after service visits to confirm satisfaction with completed work.
Completed simple and advanced repairs according to specifications for brakes, exhaust and electrical systems.
Trained and guided employees on correct methods for performing different repairs and maintenance services.
Scheduled appointments for vehicle service and repairs as requested by customers.
Communicated effectively with technicians regarding current jobs, status updates and special requests from customers.
Evaluated vehicle schematics to assess required parts and order accordingly.
Assisted in maintaining cleanliness of the shop area including organizing tools and equipment.
Conducted test drives before and after repair services. Ensured that all safety regulations were strictly followed during automotive servicing activities.
Greeted customers, identified their needs and provided advice on automotive services.
Ordered necessary parts for specific service jobs as needed from suppliers or dealerships.
Performed troubleshooting and diagnostic procedures to locate source of malfunctions.
Adhered to all applicable laws, regulations and standards related to automotive servicing operations.
Evens toyota Fort Wayne, IN
Automotive Technician
01/2005 - 01/2007
Service and diagnostic services
Repaired vehicles according to manufacturer specifications by replacing worn parts such as brakes, wheel bearings, and spark plugs. Maintained a clean working environment at all times. Demonstrated knowledge of applicable safety procedures while performing repairs.
Identified recurring problems reported by customers in order to develop solutions that prevent future occurrences.
Conducted scheduled maintenance services such as oil changes, tune-ups, and filter replacements.
Monitored shop equipment to maintain safe working condition. Operated a variety of shop equipment safely and efficiently. Replaced defective parts with new or reconditioned parts following manufacturers' instructions.
Completed simple and advanced repairs according to specifications for brakes, exhaust and electrical systems.
Followed established guidelines for troubleshooting and diagnosing various types of automotive systems.
Conferred with customers to obtain descriptions of vehicle problems and discuss work or future repair requirements.
Completed standard inspections to assess wear and damage to vehicles. Adjusted headlights for proper alignment per customer request. Improved function of engines by replacing spark plugs, fuel filters and defective sensors.
Removed, replaced, balanced and rotated new or used tires to maintain on-road safety
Tested automotive systems such as brakes, steering, suspension, transmission and engine performance.
Maintained garage safety protocols to meet regulatory and company expectations.
Fort wayne toyota Fort Wayne, IN
Automotive Technician
01/2003 - 01/2005
Repair customer vehicle plus diagnostic skill services Demonstrated knowledge of applicable safety procedures while performing repairs.
Adhered strictly to company policies concerning quality control standards. Identified recurring problems reported by customers in order to develop solutions that prevent future occurrences.
Welded, soldered and fabricated parts to complete skilled services. Replaced defective parts with new or reconditioned parts following manufacturers' instructions.
Reviewed brakes and assessed whether pads needed replacement, discs should be turned or other service requirements.
Completed simple and advanced repairs according to specifications for brakes, exhaust and electrical systems.
Conferred with customers to obtain descriptions of vehicle problems and discuss work or future repair requirements.
Maintained certifications and completed training on systems and components.
Evaluated vehicle schematics to assess required parts and order accordingly.
Adjusted headlights for proper alignment per customer request. Utilized scan tools to diagnose drivability concerns on gasoline powered cars and trucks.
Removed, replaced, balanced and rotated new or used tires to maintain on-road safety
Tested automotive systems such as brakes, steering, suspension, transmission and engine performance.
Displayed excellent customer service skills when interacting with customers regarding their automotive needs.
Kept detailed records of repairs, labor involved and parts used. Conveyed troubleshooting diagnosis to customer and outlined proposed repair plan and associated costs.
Kept team in compliance with shop and manufacturer specifications for repairs and maintenance services.
Examined and inspected damaged vehicles, estimating repair costs prior to performing service.
Utilized infrared engine analyzers, compression gauges and computerized diagnostic devices to test vehicle components and systems. Adjusted and repaired systems to meet manufacturers' performance specifications.
Performed minor maintenance services, including gasket replacements, coolant flushes and tune-ups.
Tested components and systems using infrared engine analyzers, compression gauges and computerized diagnostic devices. Inspected vehicle engines and other components to identify potential issues.
Developed in-depth understanding of automotive systems and components to complete fast and accurate repairs.
Performed troubleshooting and diagnostic procedures to locate source of malfunctions.
Fox and fox frames Fort Wayne, IN
Automotive Technician
01/1999 - 01/2003
Executed various automotive repairs, focusing on oil changes and brake systems.
Communicated effectively with customers about repair progress and costs involved.
Maintained a clean working environment at all times. Conducted scheduled maintenance services such as oil changes, tune-ups, and filter replacements.
Identified recurring problems reported by customers in order to develop solutions that prevent future occurrences.
Northrop High School Fort Wayne, IN
High school diploma in Automotive repair
06/1991
Ivy Tech Community College Fort Wayne, IN
Some College (No Degree) in Automotive Technology
Customer Service ASE CERT, 01/01/13, 04/30/20
Brakes, 07/01/15, 12/31/19
Suspension, 04/01/15, 12/31/19
Title: Technician
Work Permit: Authorized to work in the US for any employer Education
Certifications and Licenses
Personal Information
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