Customer Service Data Entry

Brittany Robinson

Davenport, FL *****

*******@******.*** 407-***-****

Willing to Relocate Remote & On-Site Roles

Professional Summary

Detail-oriented professional with 15+ years of experience in customer service, security operations, and data entry. Proven ability to manage high-volume tasks with accuracy and speed. Strong communicator, quick problem-solver, and committed to delivering outstanding customer and team support. Seeking to contribute my expertise to a dynamic, growth-focused organization.

Work Experience

Security Officer

Holiday Inn Club Vacations – Kissimmee, FL

Aug 2024 – Present

• Patrolled premises to ensure safety and security of property and guests

• Responded promptly to alarms, incidents, and emergencies

• Monitored surveillance systems and completed detailed incident reports

• Delivered exceptional customer service to guests and contractors

• Collaborated with law enforcement and followed protocol in investigations

Partner Development Representative

Entertainment Benefits Group – Orlando, FL

Jul 2021 – Dec 2024

• Maintained and audited large data sets with precision

• Ensured database integrity through cleansing, backups, and updates

• Assisted in optimizing data systems and supported migration projects

• Collaborated across departments to ensure data accuracy and issue resolution

Customer Service Representative (Remote)

Humana – Work from Home

Aug 2021 – May 2023

• Managed high-volume calls and emails with consistent satisfaction ratings

• Resolved billing, account, and technical inquiries with speed and professionalism

• Acted as a subject matter expert and assisted team with complex inquiries

• Supported customers with order tracking, returns, and web navigation

Data Entry Clerk

Cumberland County Board of Social Services – Vineland, NJ

Feb 2015 – Aug 2021

• Accurately input and verified sensitive case data under tight deadlines

• Generated productivity and accuracy reports (KPIs)

• Maintained strict confidentiality and followed federal privacy regulations

• Performed data cleanup and supported cross-functional teams with audits

Front Desk Associate

Harrah’s Casino & Hotel – Atlantic City, NJ

Mar 2013 – Nov 2015

• Greeted and checked in guests, managing reservations and VIP accounts

• Resolved guest issues promptly, enhancing overall guest satisfaction

• Trained new hires and maintained front desk operations

• Operated PMS software and coordinated with other departments

Education

DeVry University (Remote)

Some College Coursework – Gender Studies

Expected Completion: October 2024

Certifications

• CPR Certification

• AED Certification

Skills

Customer Support: Phone Etiquette, Empathy, Technical Support, Help Desk

Technology: Microsoft Office, Windows OS, SharePoint, Databases

Security: Surveillance, Incident Response, Access Control

Data Management: Data Entry, Auditing, Reporting, Record Keeping

Soft Skills: Adaptability, Time Management, Communication, Leadership

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