Customer Service Property Manager
Resume:
Amanda Jasper
Monticello, IN *****
****.******@*****.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Senior Property Manager
Key Partners Reality Group -OPT Management-Lafayette, IN April 2023 to June 2024
KeyPartners Reality Group
-handle real estate transaction
Oversee listing appointments
· Cold calls and regular customer service phone calls for listings
· Manage accounts payable and Receivable for Key Partners Reality Group and Opt Management Rentals
· Scheduling for properties, clients, and employees
· Advertising/Marketing to acquire new properties and build business portfolio
• OPT Management Rentals
Responsible for all day-to-day operations for entirely of the companies privately owned, asand investor owned single family and multi family rental properties.
• Screening applicants to rent apartments
• Managed and created all listings, advertisements, and marketing for multiple properties
• Processed all rental payments (add the system that you used)
• Execute and prepare lease contracts
• Oversee investor accounts (expand on this how and what system was used)
• Responsible for hiring outside contractors and paying all outside contractors
• Coordinated maintenance for multiple properties
• Conducted interviews for all employees that were hired for multiple properties
• Managed all employees pay ADP
• Responsible for laws and fair pay under regulations to hire, fire, and pay employees
• Managed all Quick book Accounts for multiple properties Regional Community Manager
In Good Company-Lafayette, Indiana
October 2020 to March 2023
· Responsible for overseeing all assigned communities/properties within assigned Region
· Design and implement plans for assigned communities that suit customers’ needs
· Managed and coordinated all maintenance for all the properties within Region
· Maintain a positive, productive relationship with tenants.
· Collect resident receivables
· Responsible for overseeing the operating expenses
· Managed all budgets for properties within my region utilizing Quick books
· Oversee properties’ personal and assess performance related to the market Regional Sales Manager
University Crossing Apartments-Lafayette, IN
July 2016 to October 2020
· Coordinated with owners in locating tenants to lease/rent available properties/listings
· Oversee all construction and maintenance projects
· Managed all individuals completing projects for property to include: notification of project updates, delays, and schedule changes
· Collected all news leases, processed applications, followed laws, and checked all applications to ensure accuracy
· Created/Implemented business strategies to maximize tenant satisfaction and reduce property vacancies
· Managed overall tenant relations, including promoting tenant satisfaction and streamlining services
· Fully abstracted all leases and entered all pertinent information into Buildium management system
· Increased occupancy from twelve percent to one hundred percent
· Maintained an average of fifty percent resident retention
· Responsible for creating and maintaining reports to advise stakeholders of property statues
· Developed and oversaw marketing and online campaigns for social media, marketing, and development
· Managed budgeting process, laws, and loan agreements
· Wrote and filed daily reports on current leasing activities
· Trained staff on compliance, policies, and procedures
· Responsible for background checks on tenants
· Assessing lease violations and fines
· Managed staff and payroll
Sales Manager
Campus Advantage-Lafayette, Indiana
April 2014 to May 2016
· Supervising all marketing and planning activities
· Managed social media campaigns and accounts for diverse range of clientele
· Developed and implemented digital marketing plans
· Incorporated SEO
· Responsible for social media platforms and video campaigns
· Research market competitors to identify potential new products
· Exceeded sales and profit goals by supervising all marketing and planning activities Education
Bachelor of Applied Science in Business Administration and Management Purdue University - West Lafayette, Indiana, US
May 2008
Skills
• SEO
• Fair Housing regulations
• Office Management
• Market research
• Payroll
• Cold calling
• Sales
• Salary/offer Quotes
• management
• customer service
• Construction
• Social media management
• Marketing
• QuickBooks
• Customer service
• Leadership
• Research
• multiple projects
• Quick books
• leadership
• Expense management
• Yardi
• Digital Marketing
• Property management
• ADP
• Databases
• Hospitality
• Market reviews
• Sales management
• Accounts receivable
• Project management
• detailed orientated
• Account management
• the ability to also
work independently.
• Accounts payable
• Expense Management
Awards
Leadership
November 2018
Harvard School of Business
Being A Leader and The Effective Exercise of Leadership An Ontological / Phenomenological Model. Certifications and Licenses
Driver's License
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