It Support Technician
Resume:
Chris Mackey
Winters, TX *****
*************@*****.***
Work Experience:
Owner/Manager:
Self-Employed - Winters,TX
June 2019 to Present
Provide computer, networking, wireless, and camera support to individuals and businesses.
Helpdesk Technician/Computer Technician:
Ector County ISD - Odessa, TX
August 2018 to May 2019
Provide technical/phone support for computers, promethean boards, projectors, Wi-Fi, laptops, tablets, phones, and networking devices.
Technology Supervisor/Computer Technician:
Western Texas College - Snyder, TX
September 1999 to October 2015
Provide technical support for nearly 600 computers in Windows 95, 98, 98SE, Me, 2000/2003/2008 Server, 2000 Client, XP Home/Pro, Vista Business/Ultimate, Windows 7 Pro/Ultimate/8.x, MAC OS X 9/10 and higher with WordPerfect software and Office 97/2000/XP(2002)/2007/2010/2013.
• Various networking activities such as installation of patch panels, distribution racks, switches, UPS devices, RJ45 network jacks, installing/repairing/replacing CAT5e cable, fiber, fiber trays on a LAN/WAN system with Microsoft Windows Server NT4/2000/2003/2008/2012.
• Repair/replace any/all hardware components within a computer.
• ITV classes as well as being responsible for contacting instructors and technicians in Reg. 14/15/17.
• Provide troubleshooting over the phone and via email.
• Documented work with various help desk ticketing systems.
• Maintain/install analog/digital/IP phones with related software and billing.
• Purchase software/hardware & all related documents/service agreements for the entire campus including agreements with Dell, Microsoft, McAfee, and Adobe.
• Perform clerical work, filing, answering phones, operating office machines (copier, printer, scanner, fax, typewriter), resolving complaints, issues, hiring/termination of employees, managing budget, purchase orders, quotes, and follow-up all transactions.
Education:
A.S. in Computer Science
Western Texas College - Snyder,TX
May 2007
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