Customer Service Social Media

MIRANDA NIFFEN

***********@*****.*** 573-***-**** Louisiana, MO 63353

Resourceful and results-oriented professional with a diverse background in sales and corrections, now pivoting into marketing with a focus on data-driven strategy and meaningful customer engagement. My experience in sales honed my ability to understand customer needs, build relationships, and influence decision-making—all essential skills for crafting compelling marketing campaigns and driving brand growth. As a correctional officer, I developed strong problem-solving skills, clear communication under pressure, and the discipline to manage complex situations—qualities that translate well to marketing project management and cross-functional collaboration. Proficient in digital tools and platforms including Microsoft Office Suite, CRM systems, and data reporting software. Quick to learn new marketing technologies (such as email platforms, social media scheduling tools, and analytics dashboards), and eager to apply both creative and analytical thinking to campaign planning, audience segmentation, and content strategy. Skilled at interpreting data to inform strategy and optimize performance. Driven to combine people-first communication with digital precision to deliver authentic marketing experiences that resonate and deliver measurable results.

Compliance requirements

Task delegation

Staff training

Employee presentations

Group dynamics

Assessment tools

Google Workspace

Windows Office

Data Entry

Remote work

Compliance standards

Employee engagement

Customer service

Problem-solving

Time management

Team leadership and supervision

Food safety

Cash handling

Employee motivation

Multitasking

Attention to detail

Correctional Officer Lincoln County Sheriff Office - Troy, Missouri 03/2025 - 07/2025 Monitored inmate behavior and ensured compliance with facility regulations. Conducted regular inspections of cells and common areas for safety hazards. Assisted in the transportation of inmates between facilities and court appearances. Responded to incidents swiftly, maintaining order during disturbances or emergencies. Team Trainer Hardee's 01/2024 - 11/2024

Performed store opening, closing, and shift-change actions and kept accurate shift-change logs. Assisted customers by answering questions and fulfilling requests. Communicated with customers and team members to solve problems. Processed both cash and card purchases and returns. Worked extra shifts during busy periods and covered for call-in employees to maintain service levels. Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting. Correctional Officer Northeast Correctional Center - Bowling Green, MO 05/2023 - 01/2024 Summary

Skills

Experience

Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties. Searched cells of inmates to identify and confiscate contraband and other prohibited items. Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts. Reduced instances of contraband by thoroughly searching inmates, cells, and common areas. Escorted inmates to and from cells, court, hospitals, and medical appointments. Conducted routine and emergency head counts.

Prepared, processed and maintained forms, reports, logs, records, and activity journals. Cashier Team Lead Fastlane - Bowling Green, MO 05/2023 - 01/2024 Performed store opening, closing, and shift-change actions and kept accurate shift-change logs. Assisted customers by answering questions and fulfilling requests. Communicated with customers and team members to solve problems. Processed both cash and card purchases and returns. Worked extra shifts during busy periods and covered for call-in employees to maintain service levels. Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting. BGR-1 Bowling Green, MO 03/2023

HSE Diploma: General Studies

As a single mother, I am deeply motivated to build a stable, successful future for myself and my child. My journey has taught me resilience, time management, and the value of hard work. Balancing parenthood with personal and professional growth has fueled my determination to overcome challenges, stay focused, and pursue every opportunity with purpose and dedication. I bring that same drive and commitment into everything I do, always striving to set a strong example and create lasting progress.

Education and Training

About Me

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