Technical Support Human Resource

Victoria Johnson

Waldorf, MD 540-***-**** *******************@*****.***

Summary

Results-driven U.S. Veteran with an active Secret Security Clearance and a B.S. in Human Resource Management. Over a decade of experience in technical support, human resources, and healthcare. Expertise in program management, process optimization, regulatory compliance, and operational governance. Proven ability to lead cross-functional teams, enhance efficiency, and maintain audit readiness.

Experience

OBXtek, Inc Fort Belvoir, VA

Operations/Technical Support Analyst Nov '23 - Present

· Monitor and update organizational charts, coordinate in-processing/out-processing procedures, and facilitate meetings with overseas teams.

· Enhance training and travel logistics, ensuring operational readiness and compliance with policies.

· Organize and support daily program activities, aligning operations with strategic goals.

· Develop tools, standards, and meeting frameworks to enhance team performance and audit preparedness.

· Assist in the development of meeting content, including agendas, policy updates, and program documentation.

· Streamline task delegation and tracking processes, improving project delivery times and team productivity.

· Collaborate on the creation and maintenance of program schedules, ensuring timely execution of project phases. FT. Belvoir Community Hospital Fort Belvoir, VA

Health Technician May '18 - Oct '23

· Facilitated clinical research, collaborating with audiologists, researchers, and healthcare professionals.

· Provided patient counseling and education to enhance understanding of audiology procedures.

· Led project retrospectives, assessing operational strengths and gaps to refine future initiatives.

· Maintained accreditation and quality improvement documentation standards for compliance. Chit Chat Radio 410 Baltimore, MD

Human Resource Specialist Jun '19 - Aug '22

· Served as a liaison between stakeholders and internal teams to promote execution and regulatory alignment.

· Managed recruitment life cycle, including hiring, transfers, and terminations, ensuring compliance.

· Developed staffing plans to address workforce changes and meet mission requirements.

· Supported training and documentation related to internal policies and regulatory expectations. FT. Belvoir Community Hospital Fort Belvoir, VA

Medical Support Assistant Apr '16 - May '18

· Tracked and monitored project controls, risks, and key performance indicators for compliance and efficiency.

· Scheduled patient appointments, maintaining accurate electronic health records and documentation.

· Provided customer service, coordinating patient care and ensuring regulatory adherence. NextCare Urgent Care Fredericksburg, VA

Patient Service Specialist Oct '09 - Nov '17

· Designed and implemented employee education programs, managing orientation and training for new hires.

· Oversaw patient registration processes, guaranteeing data accuracy and completeness.

· Processed patient discharges, prepared charges, and efficiently collected payments. Education

Liberty University

Bachelor's Degree Bachelor of Science Human Resource Management Scrum.org

Certificate Certified Scrum Master

Skills

Policy Implementation · Diversity and Inclusion · Data management · Training & Development · Quality Assurance · Regulatory Compliance · Operational Efficiency · Excel · Outlook · PowerPoint · Microsoft Office · Visio · SharePoint Online

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