Sophia Oun
Philadelphia, PA *****
**********@*****.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Lockbox Processor / Data Entry
Wells Fargo Bank-Philadelphia, PA
August 2024 to July 2025
• Processing and entering payment-related data from check,involves and other financial documents into a digital images system
• Manually extract payments from envelopes, separating and sorting checks and invoices in order to prepare deposit in accordance with client specification
• Monitor all work performance of lockbox for accuracy and productivity in compliance to that of the contract
• Process work being transmitted accurately through batch control
• Make sure all payments recived are secured in the Lockbox area
• Work under the direction of the Superior and Lead
• Understanding of computer system and workflow of department
• Ability to calculate figures and amounts such as percentage and volumes
• Prepare work schedules to expedite workflow by examining daily production log to determine resource utilization
• Monitor all work performance of lockbox for accuracy and true productivity in compliance to that of the contract
Trinity Health Mid Atlantic - Medical Front Desk Receptionist Nazareth Hospital-Philadelphia, PA
January 2023 to April 2023
• Responsibilities include Greeting and prioritize all visitors (patients and vendors)
• Answer phone calls and schedule appointments as needed
• Schedule patient appointments using the practice management system ( EPM) .
• Process patients checking in for appointments,Verifies appointments and insurance information
• Obtain patient demographic information, copy of insurance and identification card
• Provides clerical support services to department faculty, residents and staff
• Ensure that proper disclose forms with HIPPA are on file and entered into Athena
• Enter all requested information in the electronic health record
• Collect copays and outstanding balances
• Schedule follow up appointments and physician ordered test
• Maintain patient records and updates information as necessary
• Knowledge of Microsoft Office,M.S Excel,M.S NextGen,M.S Navinet and Epic system
• Helps co-workers when possible
Unit Secretary/Clerk
River Edge Rehabilitation Nursing Home-Philadelphia, PA July 2022 to December 2022
• Responsibilities include Greeting visitors, guest, customers and provide company policies
• Schedule appointments with physicians for patients and relay the information to the nursing staff and medical team
• Schedule appointments for residents when needed and initiate coordinate
• Answer the telephone on all units
• Completing receptionist duties, such as sending email, answering phone calls, ordering supplies, scheduling appointments and placing medical orders: identifies each sheet with patient chart
• Completes daily transfer of the vital signs and weights from the daily assignment sheet to the patient's chart
• Complete medical necessary forms
• Contact and responsible party about the appointment
• Ensures all patient and special changes are processed
• Maintain the Admission, Discharge, and Transfer Log book
• Maintain Lab and pharmacy records on the units
• Maintain and organize nursing form on all units and assist with updating when required
• Ensures patient records are filled out and accurate
• Maintain patient medical records in appropriating orders
• Manage discharge documents paper works and discharge patients according
• Transfer scribing written medical orders form from physician into computer system
• Data entry of lab and new patients' admission information
• Following security measure to ensure patients information is safe andjjl confidential
• Maintain patients medical records confidential
• Return incomplete charts to nursing
• MS Excel,MS Office, MS Word, NextGen, NaviNet
• Assistant nursing unit with clerical functions as needs Front Desk Receptionist
MyDoc Urgent Care-Philadelphia, PA
January 2022 to September 2022
• Responsibilities include Answering phone calls and directing them to the appropriate department
• Greeting patients and visitor
• Checking patients in and out of the hospital
• Scan insurance card,process insurance verification utilizing the online system
• Verifies demographic identification and insurance information
• Utilize electronic Medical Records ( EMR )to start check in process
• Performs various clerical duties such as faxing, copies and scanning
• Knowledge of medical office, experience in EMR, PM schedule system
• Microsoft Office, Word, Excel, NextGen and NaviNet. Front Desk Receptionist
Northwestern Human Services/ Merakey-Philadelphia, PA February 2015 to June 2020
• Responsibilities include greeting patients and visitor and admitting patients in and out of hospital
• Answering question and solving client’s issued following company policies
• Scheduling doctor’s appointments and inputting mental health and psychotherapists schedules into scheduling system known as Avatar TM
• Writing up service vouchers for therapists/ psychiatrists
• Confirming insurance through Navient, Pro Mise and NextGen
• Collecting the insurance Medical and Medicaid and scan them into company system
• Batching service vouchers and coding doctor's appointment time according to the service vouchers and sending them to central business office.
• Appropriately handling mental health crisis according to company policies
• Collect co-pays from clients depending on their insurance deductible Data Entry Clerk / Checks Processing
Bank of New York Mellon (BNYM)-Philadelphia, PA
September 2000 to August 2014
• Prepare data for inputting into database, tracking down the code numbers
• Mailroom office,inventory and image checks processing
• Opening up envelope
• Extracting checks on toaster or machine
• 10 key numerical data entry
• Checking work of other data entry operators and enter into the computer
• Transfer data from papers formats into computer for scan
• Identify and correct data entry errors using control methods
• Sorting and processing invoices from supplies and process
• Collect data and prepare related operational reports
• Responsible for shipping and process checks to the various by banking instruction
• Update records and information into database
• Understand and interpret the different between sort patterns and organization charge
• Self motivated, team player,problem solving
• Positive ability to influence change
• Microsoft Excel,MS Office, MS word
Education
Associate Degree
Community College of Philadelphia-Philadelphia, PA Diploma in Accounting
University High School
Online Campus- Assoicate Degree
University of Phoenix
Skills
• InVision
• Communication skills
• Behavioral health
• Medical receptionist
• Cash handling
• Office experience
• Supervising experience
• Filing
• Care plans
• Organizational skills
• Databases
• Outpatient
• Bilingual in Khmer and English
ICD-9 / CPT coding and knowledge of HIPPA Policies Proficient in Microsoft Word, Excel, Navient, NextGen, Epic and Access
• Word processing
Certifications and Licenses
First Aid Certification
CPR Certification
Medical Coding Certification