Customer Service Real Estate
Resume:
TIA DEAN
267-***-**** *********@*****.***
Location: United States; Pennsylvania
SUMMARY
Dynamic and detail-oriented Call Center Representative / Customer Sales and Service Representative, Transaction Coordinator and Executive Administrative Assistant with over 15 years of experience supporting CEOs, attorneys, and real estate professionals. Certified in customer service with 10 years of expertise, praised for excellent phone etiquette and ability to ease client concerns through effective listening and resourcefulness. Proven track record in customer service, managing referrals, collaborating with contractors, vendors, and title companies, and resolving transaction issues quickly. Currently assisting the Broker at RE/MAX and supporting all realtors in the office while working remotely.
SOFTWARE PROFICIENCY
Google Workspace GLVR MLS Airbeds Rently
Microsoft Office Suite Pike Wayne MLS OneSite Zillow Agent Showcase Monday.com Bright MLS DocuSign Needles
Microsoft Teams Lone Wolf zip forms Fevver Matterport Zoom Paperless Pipeline Apartmentlist AI Platforms Salesforce Contact PLUS Rooof Petscreening.com
Adobe Creative Suite Prevail MailChimp Asana
Zendesk Google Drive CRM Google Forms
ClickUp Canva Vista Print
SKILLS
● Influential negotiation skills
● Excellent customer service skills
● Efficient problem solver
● Schedule and calendar management
● Time management
● Highly organized
● Client and employee relations
● Workforce mentoring
● Excellent oral and written communication
● Data entry
● Customer Service
● Database and storage systems management
● New hire onboarding processing
● Creating Listings for Real Estate Agents
● Reviewing real estate contracts
● Designing property listings for Multiple Listing Services.
● Working with listing agents and buyer agents
● Assisting agents with Title Companies
● Assisting agents with creating and sending
contracts for E-Sign
● scheduling clean outs/Inspections/Appraisals
● processing payments for real estate transactions
● Notary Public – Commission Expires 9/3/2027
PROFESSIONAL EXPERIENCE
2022- Present (REMOTE) - Administrative Assistant/Transaction Coordinator - RE/MAX of the Poconos
- Stroudsburg, PA
● Marketing all Listings
● Selling houses
● Following up on leads
● Sending out contract for E-Signatures
● Mailing Contracts for E-Signatures
● Keeping track of all Due Dates in Agreement of Sale
● Advertising the brand and realtors and their listing
● Email marketing
● Workflow Automation
● Workflow Spreadsheets
● Manage the agents floor schedule
● Manage CRM on various real estate website
● compose letters to all parties involved in all transactions (welcome letters etc)
● Create marketing commercials
● Post listings on all social media platforms
● Set up ShowingTime so agent can tour homes
● Generate Prospecting reports
● Schedule professional photographer
● Enter listing
● Conveyancing - Postcards and holiday cards
● Upload all transactional documents into Paperless Pipeline
● Review every contract - making sure they are executed correctly.
● Create new presentation material
● Keep the brokers database of up to date (sellers and available houses)
● Create and mail “Just Sold” and “Just Listed” postcards weekly
● Monitor listings for agents - Check Showing Feedback, schedule showings - negotiate price reduction,
● Set up meetings between title company handling transactions for closings
● Order Certificate of Resale (if home for sale is in a community ) and writ of 1st refusal 2021 – April 2022 Administrative Assistant, Spruce Street Commons, Philadelphia, PA
● Provide administrative support to C-Suite executives including CEO, COO, and HR Director
● Manage/assign leads daily for all properties in the company portfolio
● Schedule appointments for in person and virtual meetings
● Manage calendars
● Manage, organize, and maintain all Short Term Rental bookings
● Monitor vacant units, schedule maintenance and cleaning for units, coordinate walk-throughs
● Prepare and maintain Short Term Rental turn kits and supplies
● Communicate with guests and residents, initiate and track damage charges
● Assist Leasing Consultants with resident application process
● Maintain accurate electronic and physical files
● Participate in regular meetings, including minute taking for Manager Meetings
● Design and distribute email marketing campaigns and company newsletter
● Prepare reports and spreadsheets
● Handle customer requests and complaints
● Collect and process payments
● Maintain organization of all marketing and media assets and collateral
● Manage projects as assigned
2018 – 2021 Legal Secretary, Law Office of Steven Chung P.C., Philadelphia, PA
● Schedule appointments and manage calendars
● Manage incoming calls
● Assign new cases to legal assistants
● Receive and distribute mail and files to appropriate team members
● Data entry including highly sensitive and confidential information
● Closing cases to include final distribution of payments to clients and providers, quality assurance on the file and all related documents and filings
● Scheduling depositions
● Contacting doctors and medical facilities to schedule clients for treatment
● Track referrals
● Prepare and send official letters and correspondence on behalf of the company
● Obtain medical records from hospitals and private practices
● Order all office supplies
2015 – 2018 Administrative Assistant, Steel, Doebley & Glassman P.C., Philadelphia, PA
● Schedule appointments and maintain calendars
● Receive and distribute mail and files
● Data entry, tracking cases and projects to completion
● Delegate new cases to legal assistants
● Conduct quality assurance on closed files
● Scan and store records
● Monitor files in storage facility, determine when to shred, dispose of appropriately 2007 – 2015 Legal Assistant, Cohen, Fluhr & Gonzalez P.C., Philadelphia, PA
● Assist with new employee orientation and training
● Perform general administrative duties including but not limited to mail preparation, document preparation and submission, and record keeping
● Generate invoices and sales orders
● Collect and process payments, prepare billing requests
● Communicate with vendors, dispute invoices, order and inventory supplies
● Oversee maintenance of equipment
● Manage and maintain appropriate storage of confidential files
● Correspond frequently with clients, serve as a liaison between clients, attorneys, and other stakeholders
● Prepare and complete daily cash/check deposits
● Schedule appointments and maintain calendars
● Receive and distribute mail and files
● Update and monitor deadline table, tracking cases and projects to completion 2000 – 2007 Billing/Receptionist/Office Assistant, Cohen, Fluhr & Gonzalez P.C., Philadelphia, PA
● Collect and process payments
● Utilize Peachtree Software, manage accounts payable and receivable
● Prepare and submit invoices and sales orders
● Communicate regularly and professionally with clients and vendors
● Field all incoming calls, distribute calls to appropriate parties
● Schedule appointments and maintain calendars
● Create and maintain client directories
● Assist in new client intake, conduct all new client data entry and processing
● Maintain client and contact database
● Receive and confidential correspondence, conduct appropriate record keeping
● Hand deliver submissions to the Immigration Service Center and Immigration Court
● Conduct in-person inquiries with government agencies on behalf of clients and the firm
● Conduct quality assurance on files and billing records EDUCATION
Furness High School - Graduated with Diploma 2000
Community College of Philadelphia
REFERENCES
● Keana Smoot 646-***-**** - Dispatcher and Reservations specialist with airline coach
● Sahara Johnson, 908-***-****, Human Resources Manager, Rotho Blaas USA
● Maria Geigel, 267-***-****, Senior Legal Assistant, Green and Spiegel
● Gail Green, 215-***-****, Senior Legal Assistant, Law Office of Steven Chung
● Agnes Veneziale, 215-***-****, Office Manager, Sanjuanita Gonzalez Law
● Sanjuanita Gonzalez, 215-***-****, Managing Attorney, Sanjuanita Gonzalez Law
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