Customer Service Risk Management

TANVIR

AHMED

Bronx, USA ***** +1-929-***-**** ******@*******.***

CAREER OBJECTIVES

Experienced bank professional with 10+ years in financial analysis, risk management, portfolio management, loan underwriting, regulatory compliance, sales, credit evaluation, investment strategies, cash management, and customer service. Seeking a challenging banker role to manage client relationships and provide tailored financial solutions. Drive growth, ensure compliance, and enhance customer satisfaction. Proactive and goal-oriented with strong time management and problem-solving skills. Reliable, adaptable, quick learner, and team player.

COMPUTER SKILL

Experienced with various finance and accounting applications

Proficiency in Microsoft Office

Efficient at acquiring new skills

Skilled in resolving issues

Proficient in computer applications

Effective team collaboration

EXPERIENCE

APRIL 2023-CURRENT

Operations Officer The Berkshire Bank Bowling Green

Working as an operation officer from April 23 to cont. in the Berkshire Bank.

The following responsibilities were noticeable-

Morning and Afternoon In clearing: Pull out the Report from software, posted and sent the report to Management.

Morning and afternoon ACH: Pull out the Report from the Clearing House, post and send the report to Management.

ZELLE: Reports Downloaded from Website, Process New Enrollment and Save the Report. Any Dispute, Process and if applicable Generate ACH for a refund.

DEBIT CARD: Response Debit card Inquires, Close Debit Card, Checking Information and Creating New Debit card.

REG-E-CLAIM: Inquires about the Claim, Provisional Credit and Process the Claim, anything Over $100.00 Posted in FIS and When Credit got from FIS, Posted and Write-Off.

Late WIRE PROCESS.

ISO 20022 WIRE SYSTEM: Checking the Outgoing and Incoming Wire Input Information, Process the Initiated and Checking the OFAC in Patriot website and Release the Wire.

ACH Origination: Pull out the Report from Software, Posted and sent file to The Clearing House.

NSF: Collect the responses from Branches, Management, posted in the Software and Process the Returns.

Process Return Deposit Items: process in the software, posted in Jack Henry and Sent to branches for Approval.

BANNO and BILLPAY: Process New Enrollment.

Process CD Interest checks, Large ACH, Large Checks.

Process ACH returns, RDC/RDA, Un-posted Items, outgoing Returns.

Notice Of Change (NOCs) and other responsibilities.

Process ACH Notification and ACH Stop Payment.

Check Daily Checks and Sent queries to the Branches.

ATM Reconciliation.

Foreign Transaction Report Printing, Process and Save the Report.

Checking Daily File Maintenance and Save Report.

Save daily Reports and Queries from Management and Branch Approval.

Day closing process in nights, sending emails to branches, save.

Supported the implementation of process improvements to enhance service delivery and customer satisfaction.

Coordinated daily operational activities to ensure compliance with banking regulations and internal policies.

Assisted in managing inventory controls, ensuring timely availability of financial products for customers.

Monitored transaction processing systems, identifying discrepancies and facilitating prompt resolutions.

Collaborated with cross-functional teams to streamline workflows, improving overall efficiency in operations.

Enhanced productivity through developing and implementing effective standard operating procedures.

JANUARY 2015-JANUARY 2022

Officer Janata Bank Ltd Bangladesh

Company Overview: Government Bank of Bangladesh

Worked as an officer from 2015 to 2022 at one of the largest Government Bank of Bangladesh (Janata Bank Ltd).

The following responsibilities were evident:

Helped to open and close the function of the bank account.

Handled large sums of money in cash drawer and was responsible for counting and balancing daily.

Helped customers with financial disputes also handle deposits and withdrawals.

Professionally handled every customer's transaction while maintaining a level of security and confidentiality.

Suggested bank products, solutions and additional services to meet customers' needs.

Clearing payment of foreign remittance (Western Union, MoneyGram, Prabhu money, NBL, Ria, Hello Paisa, XpressMoney) securely and quickly.

Posted government institution's (Bangladesh Power Development Board and Teacher's salary) monthly salary and payment check accurately in regular basis.

Transferred single and multiple funds, Non MICR check issue and posted through software.

Posted staff's salary and payment accurately on a regular basis.

Opening deposit scheme's, FDR.

Processed customer transactions accurately and efficiently using banking software.

Assisted in resolving customer inquiries by providing clear and concise information.

Maintained up-to-date knowledge of bank products and services to better assist clients.

Collaborated with team members to ensure compliance with regulatory requirements.

Supported branch operations by managing documentation and records effectively.

Mentored junior staff members, helping them develop their skills and advance in their careers.

Coordinated with multiple agencies to streamline operations, enhancing overall response times during emergencies.

Increased awareness and preparedness for potential threats by developing comprehensive training materials for new recruits.

NOVEMBER 2013-FEBRUARY 2015

Internship Standard Bank Ltd Mirpur Branch, Dhaka

Complete two and half month's internship program from “Standard Bank Ltd” from Mirpur Branch, Dhaka.

Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.

Sorted and organized files, spreadsheets, and reports.

Supported customer service improvements with detailed feedback analysis.

Collected, arranged, and input information into database system.

JANUARY 2014-JANUARY 2015

Financial Officer Incepta Pharmaceuticals ltd Bangladesh

Company Overview: One of the top ranked pharmaceuticals companies of Bangladesh

Worked as an officer from 2014 to 2015 at one of the top ranked pharmaceuticals companies of Bangladesh (Incepta Pharmaceuticals ltd).

The following responsibilities were noticeable:

Accepted bills from vendors, justifying, judging authentication.

Posted accurately on software and processed payment.

Receive utility bills from customers, execution and balancing properly for bill clear.

Preparing annual report

EDUCATION

MARCH 2014

MBA: Finance

Bangladesh University of Professionals (BUP), Bangladesh

JANUARY 2013

Master of Business Studies: Accounting

National University

JANUARY 2011

Bachelor of Business Studies: Accounting

National University

JANUARY 2003

Higher Secondary Certificate (HSC): Business Studies

Cumilla Victoria Government College

JANUARY 2001

Secondary School Certificate (SSC): Business Studies

Cumilla Zila School

CERTIFICATE COURSE

Recently I Passed “The Real State Salesperson Exam.”

QuickBook software learning course from Lehman College, NY.

LANGUAGE

English, Bangali and Hindi

REFERENCES

On Request

COMMUNITY SERVICE

Worked as a volunteer (Teacher) of “EDUCATION FOR CHANGE” under University Grants Commission (UGC) funded by British Council., Gave free tuition to junior and poor children of living area

#HRJ#e7c97852-0b85-4727-85d1-08699fabd796#

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